⬆️ Your Pia aiDesk tenant will be updated by Late November.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.
Enhancements
- Updated the Pia Config Watcher to exclude child clients from the Client Configuration health rule, preventing them from appearing as unconfigured. (#29375)
Bug Fixes 🐛
- Fixed forced signout handling to prevent incorrect redirects and authentication errors in the Pia portal, ConnectWise embed, Halo embedded pod, and Autotask extension. (#28550)
- Fixed an issue where the Pia: Triage V2 automation was incorrectly categorizing a ticket for a partner. (#28733)
- Resolved an issue where emails sent via the SmartForms AutoReply feature were missing tenant details. (#28819)
- Fixed an issue with the Triage feature where inactive contacts were appearing in the 'Route to Assignee' action when creating a dispatch rule. (#28919)
- Fixed an edge case where AutoTask webhook failed due to an unexpected data type. (#29031)
- Resolved an issue where a partner using Halo PSA could not set ticket defaults for SmartForms tickets due to improper filtering of ticket categories. (#29061)
- Resolved an edge case where the 'Get Machine' activity automatically timed out for a partner. (#29083)
- Resolved an issue for a Partner where the AI Sentiment Analysis was not working as expected. (#29095)
- Fixed an issue where scheduled automations created by SmartForms did not display the ticket ID in the Scheduled Packages screen of the Partner Portal. (#29151)
- Fixed an issue where the Triage feature did not allow the use of shared ticket classifications in the ConnectWise ticketing system for Triage Stamping, which caused errors when creating ticket stamping rules. (#29173)
- Fixed an issue where the Pia: Triage V2 automation stopped executing for partners due to memory issues and overload in shared API service. (#29195)
- Resolved an issue where the Send SMS activity failed to send text messages. (#29391)
- Fixed an issue where the Pax8 integration was failed for a Partner when attempting to authorize delegate consent without a pre-existing integration configuration. (#29416)
- Fixed an issue where synced users could not access the SmartForms portal if their ticketing system record had an empty first name or last name. (#29502)
- Fixed an issue in the SmartForms portal that caused random error messages to display when submitting requests. The errors were non-blocking and did not stop users from successfully submitting. (#29515)
Your feedback matters to us! 💜 🛠️ We're here to address any issues or suggestions you have, just drop us a line at
partner-support@pia.ai for assistance.#💡Got ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!
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