New & Noteworthy

• Automation 12.2 ✨
  As a part of Automation 12.2, we've removed the requirement to use delegated account during password resets along with 55 bug fixes and 12 enhancements.
  Click here for the full release notes.
• Platform 20 ✨
  We’re thrilled to roll out Platform 20. This update delivers long‑awaited enhancements including a greatly expanded Approvals experience, major improvements to the Pia Chatbot, and the debut of two of our most requested capabilities: Scheduled Ticket Bundling Control and new Pia API surfaces.
  Click here for the full release notes.