New & Noteworthy

• Platform 20 ✨
  We’re thrilled to roll out Platform 20. This update delivers long‑awaited enhancements including a greatly expanded Approvals experience, major improvements to the Pia Chatbot, and the debut of two of our most requested capabilities: Scheduled Ticket Bundling Control and new Pia API surfaces.
  Click here for the full release notes.
• Automation 12.1 ✨
  Our latest Automation 12.1 release builds on the foundation of Automation 12, delivering a range of partner‑requested enhancements and important automation bug fixes to make your Pia experience smoother and more reliable.
  Click here for the full release notes.