Getting Started
Welcome to the documentation for Pia aiDesk
This site will help you understand the powerful features and capabilities that our platform offers. From working with the chatbot to integrating with external services. Get ready to improve customer experience, and boost your team's productivity.
Dive into the sections below to explore the various aspects of our platform and learn how to leverage them to create outstanding solutions for your business. 💡
Take advantage of the full power of the Pia aiDesk automation platform by using our pre-built components that allow you to interact with your client environments and your engineers as never before.
🧭 Navigating the docs ⛴️
Everyone is different, but here are some ideas of how you might want to get started when browsing Pia Knowledge.
| Learning Steps | 👨💼 Manager | 💻 System Admin | 📞 Service Desk Engineer |
|---|---|---|---|
| 1. 📖 Learn the concepts | ✅ | ✅ | ✅ |
| 2. ✍️ How to Setup aiDesk | ✅ | ||
| 3. 💬 Learn the chatbot | ✅ | ||
| 3. 🤖 Browse the Pia Automations | ✅ | ✅ | ✅ |
| 4. 🧑🤝🧑 Configuring Clients | ✅ | ||
| 5. 🔐 Managing Users | ✅ | ||
| 6. 🎥 Watch the demo Videos | ✅ | ✅ | |
| 7. 📊 Reporting | ✅ |
The Pia aiDesk
💬 Seamless Chatbot Interface: Integrate our chatbot directly into your ticketing system, enhancing engineer workflows without leaving their familiar environment.
🕹️ No Need to Leave: Orchestrate all actions directly from the ticket. Enjoy full control with live updates and highlighted issues within the service request.
🧠 AI Assisted Ticket Triage: Leverage AI for effective management, categorization, and distribution of incoming tickets.
🚀 Extendable Platform: Boost team productivity with built-in and custom automations on our platform.
🔒 Secure Performance with Agents: Experience secure, real-time operations and smart scalability with our ISO 27001, SOC2 certified, agent-based architecture.