Introduction
Welcome to your Pia Journey ⛳
A guided 25-day onboarding pathway from kick-off to adoption, with enablement and support available throughout.
This overview is designed to give you a clear understanding of what happens during onboarding, what Pia will support, and what you need to complete to achieve a successful launch.
Outcome by Day 25
Live environment • trained users • active automations • ongoing success support
| ◆ 01 Project Setup Day 1 | ⬢ 02 Core Implementation Day 2-20 | ◉ 03 User Enablement Day 21-23 | ✦ 04 Partner Success Day 24-25 |
|---|---|---|---|
| ✓ Kick-Off ✓ Success Criteria ✓ Stakeholders Identified ✓ Tenant Provisioned | ✓ Connect Integrations ✓ Deploy Agents ✓ Configure Clients ✓ Key Package Configuration | ✓ Champion Training | ✓ Final Tenant Review ✓ Recommendations ✓ Transition to PSM ✓ Continuous Optimisation |
| Key Benefits | ||
|---|---|---|
| ➜ Clear Roadmap Clear stages, timelines, and outcomes | ▲ Faster Adoption Training built into the journey | ★ Operational Value Early impact through core automations |
Ready for launch:
Use this as the shared roadmap for kick-off, implementation, enablement, and transition to partner success.
Service Delivery
- 🚀 Detailed Onboarding Journey: Get up and running with Pia and start on your automation journey
- 🎥 Partner Care: Your partner success manager (PSM) will guide you along your journey
Best Practices
- 👩💻 7 Habits of Successful MSPs: A Guide to Maximizing ROI with Pia aiDesk
- 📚 Influencing Pia's AI: Understand more about Pia's AI and how you can influence it
- 📢 Pia Newsletter Education Corner - Client Maintenance: A monthly newsletter that shares resources and tidbits about Pia!
Security
- Frequently Asked Questions
- Pia Information Security: Key security measures we have in place