Skip to main content

Introduction

Welcome to your Pia Journey ⛳

Use this guide to understand the steps required for a successful Pia Implementation, learn our best practices and manage the change to your business to achieve the greatest impact that Pia Automation can provide to you 💡

Service Delivery​

  1. 🚀 Project Setup: Get up and running with Pia and start on your automation journey

  2. 👩‍🎓 Technical Account Manager (TAM): Our technical specialists will help you get the most out of Pia's AIDesk automations

  3. 🎥 Partner Care: Your partner success manager (PSM) will guide you along your journey

Best Practices​

  1. 👩‍💻 7 Habits of Successful MSPs: A Guide to Maximizing ROI with Pia aiDesk
  2. SmartForms: Capture more information than a standard Service Ticket using SmartForms
  3. Triage and Dispatch: Learn how Pia helps make the ticket routing process smoother with the new AI & Triage feature
  4. 📚 Influencing Pia's AI: Understand more about Pia's AI and how you can influence it

Training​

  1. 👩‍💻 Automation Training: Learn how to create custom automations with Pia

  2. 📚 Admin Training: Learn how to configure and administer Pia

Security​

  1. Frequently Asked Questions

  2. Pia Information Security: Key security measures we have in place