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Our latest release, Automation 11.1 includes a series of enhancements and critical bug fixes that further strengthen the capabilities delivered in Automation 11, ensuring improved performance, stability, and user experience.

When will I receive Automation 11.1?

โฌ†๏ธ Your Pia aiDesk tenant will be updated by end of August 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

Enhancements ๐ŸŒŸโ€‹

More Extension Points!โ€‹

Previously, Extension Points were limited to a select few automations, which limited our Partners from fully utilizing the functionality. With this release, weโ€™ve expanded Extension Point availability to the beginning and end of ALL Pia Chatbot automations so that you can use these points to add extension automations in your selected Pia automation. (#26521, #27329, #27330, #27331, #27332)

License de-provisioning through Bulk User Offboarding!โ€‹

The Pia: Bulk User Offboarding automation has been updated with the license de-provisioning option allowing you to de-provision licenses for multiple offboarded users simultaneously. (#26522)

Additional Changesโ€‹

  • The SmartForms: User Onboarding and SmartForms: User Offboarding automations have been updated such that when manual tasks are present Pia will prompt the engineer to confirm manual tasks are completed on the ticket before proceeding to close the ticket. This will prevent zero touch automation from closing the ticket in cases where manual tasks are required to be completed. (#26542)

a11.1_img1.png

  • Removed the prompt for litigation hold in Pia: Staff Offboarding automation as it is no longer a requirement from Microsoft to maintain a license on a shared mailbox where litigation hold was enabled. (#27470)
  • Updated the package config form of the Pia: Staff Onboarding automation with the ability to configure access level based shared mailbox permissions. Also, updated the Semi Hybrid version of the automation with the ability to copy mailbox permissions for cloud mailboxes. (#27656)
  • The Pia: Staff Onboarding automation now provides you with the ability to customize the SMS that is sent to the new staff. (#27562)
  • Included the following missing licenses in the Pia: Staff Onboarding automation license selection dropdown:
    • Microsoft Intune Device [INTUNE_A_D] license (#27565)
    • Windows 365 Enterprise 4 vCPU 16 GB 256 GB [CPC_E_4C_16GB_256GBโ€‹]
    • Windows 365 Enterprise 2 vCPU 8 GB 256 GB [CPC_E_2C_8GB_256GBโ€‹] (#28319)
    • Microsoft Entra ID P1 GCC [AAD_PREMIUM_GOV] (#28296)
    • Office 365 E3 (no Teams) [Office365_E3(no_Teams)] (#28376)
  • The Pia: Reset/Modify Users MFA Auth Methods automation now adds additional details on the ticket audit note such as the account in which the action was performed. (#27846)
  • Implemented the welcome email functionality to the SmartForms: Staff Onboarding automation so that a welcome email can be sent to the new staff once their account is setup. (#28125)
  • Enhanced the Extension point data schema for all the extension points available in SmartForms: Staff Onboarding and SmartForms: Staff Offboarding automations to include additional attributes such as the submitting user's email address, immutable ID (for Cloud Hybrid versions), and details on user creationโ€”specifically, the creation type and source โ€” indicating whether the user was created via access level, copy user, or a custom method. (#28158, #28178, #27179)
  • Updated the Pia: Release Quarantined Emails automation to filter quarantine emails so items with the "Requested" release status are presented first. (#28182)
  • Added configuration option in the Pia: Staff Onboarding automation to allow the 'Manager' and 'Copy User' fields to display disabled users if required. (#28309)
  • The Pia: Staff Onboarding automation has been updated with a resolution method for clients using a "firstName" only username format. This will then resolve conflicts by appending .lastname to the formatted username (#27080)
  • Modified the logic of Pia: Staff Onboarding automation to take into account global attribute config and attributes configured on an access level so that they do not conflict. (#26247)
  • Modified DickerData subscription collection to support renewals more efficiently. (#28206)
  • Updated the Pia: Computer Performance Report automation to better support machines with multiple CPU's. (#28236)
  • Updated the Pia: Re-Enable Offboarded Staff (Cloud Only) automation to unhide users from Global Address List while re-enabling. (#28267)
  • Updated the Pia: Deploy SonicWall VPN automation to download the latest version of SonicWall netextender. (#28047)
  • Updated the SmartForms: Staff Onboarding automation to better handle Microsoft's rate limiting when retrieving user mailboxes. (#28076, #27400)
  • Updated the Pia: Staff Onboarding (Semi Hybrid) automation to create audit log notes if Active Directory Web Services is offline while finding OUs. (#28086)
  • Updated the Pia: Staff Onboarding (Cloud Only & Semi Hybrid) automation to allow the selection of the .onmicrosoft.com domain during user creation process. (#27883)
  • Updated the logic in the Pia: Staff Onboarding (Cloud Hybrid) automation to better support the re-enable exchange functionality to work for remote mailboxes + On-Prem mailbox creations. (#27988)
  • Updated the Pia: Staff Offboarding automation to better handle CSP modifications in scenarios where the scheduled date for terminating a user is outside the deprovision window by displaying a friendly message rather than failing to deprovision. (#27758)
  • Updated the Pia: Staff Offboarding (Cloud Only) automation to display a chat message with clearer reasoning when it fails to de-provision subscriptions via CSP. (#27806)
  • Updated the Pia: Reset Network Password (Cloud Hybrid) automation to send SMS to the user after Directory Sync occurs so that the user can use the password instantly. (#27647)
  • Updated the Pia: Send SMS automation to allow sending SMS with a local or international format to better handle scenarios when international numbers are used. "Local" numbers will now be handled based on the region you set in the tenant settings screen of the Pia Partner Portal. (#27418)
  • Updated the Pia: Staff Onboarding (Semi Hybrid) automation to now support additional attributes, similar to the Cloud Only, Prem Only and Cloud-Hybrid variants of the User Onboarding automation. (#27609)

Bug Fixes ๐Ÿ›โ€‹

  • Updated the Pia: Get Mailbox Information automation to retrieve user mailbox permissions using GUIDs, eliminating errors caused by duplicate mailbox aliases. (#28308)
  • Resolved a performance issue in the Pia: Staff Onboarding (Cloud Hybrid) automation where Azure sync was delayed due to the presence of the Flow Free license. (#28402)
  • Resolved an issue with the Pia: Staff Onboarding (Cloud Only) automation where the newly created user was not being assigned to Azure AD groups. (#28415)
  • Fixed an issue with the Pia: Staff Onboarding automation where the automation was failing where a home drive path had been provided but the option to enable home drive creation was not switched on. (#28471)
  • Fixed an issue with the Pia: Staff Onboarding automation where the automation was failing in scenarios where there were no synced OU's to select from to place the user into. This indicates a misconfiguration in the client environment, but we now handle this scenario gracefully. (#28489)
  • Resolved an issue in the SmartForms: Staff Onboarding (Semi Hybrid) automation where Pia was attempting to add a Cloud User to an On-Prem group. (#28241)
  • Fixed an issue with the Pia: Staff Onboarding (Semi Hybrid) automation where the automation was not respecting the License Provisioning setup in the Package Configuration Form. (#28273)
  • Fixed an issue with the Pia: Staff Onboarding (Cloud Only) automation that could cause the automation to fail if the Shared Mailbox access setting was configured incorrectly. (#28126)
  • Fixed an issue with with the Pia: Send SMS automation where Canadian toll-free numbers were not being recognized or supported. (#28137)
  • Resolved an edge case scenario where the Pia: Staff Offboarding automation was creating empty tasks in Halo PSA in some scenarios. (#28058)
  • Fixed an issue where the Pia: Grant/Revoke Mailbox Permissions in Bulk automation was not granting SendOnBehalfOf Permissions to the user. (#28090)
  • Renamed the license option in the Pia: Staff Onboarding automation license selection dropdown from 'Microsoft 365 E5 (No Teams)' to 'Microsoft 365 E3 (No Teams)' to avoid user confusion. (#27888)
  • Fixed an issue in the Pia: Staff Onboarding automation where additional characters were being added to the primarySMTP of remote hybrid mailboxes. (#27891)
  • Implemented Opt-In functionality to the retrieve all shared mailbox permissions activity for Pia: Staff Onboarding automation to resolve performance issues. (#27898)
  • Resolved an issue with duplicate AutoTask subIssueTypes in the Pia: Triage automation. (#28002)
  • Resolved an issue with the Pia: Staff Offboarding automation where the user mailbox was not being converted to shared mailbox during termination process if the mailbox was not a User mailbox (e.g. SchedulingMailbox). (#28024, #28025)
  • Fixed an issue where the SmartForms: Staff Offboarding automation was unable to terminate the user as the selected out of office date was earlier than the current date. (#28035)
  • Fixed an issue in the Pia: Setup / Remove Mail Forwarding Rule automation where the usage of Get-MailContact was leading to pagination errors from the Exchange API. (#28041)
  • Resolved an issue caused by a renaming of the ConnectWise board affects Triage mappings. The Triage automation will now track and use the Board Id instead of the name. (#27751)
  • Fixed an issue where the SmartForms: Staff Onboarding automation was not respecting the "Disable Contact Creation in Ticketing System" option in the Package Configuration Form. (#27754)
  • Fixed an issue where the Pia: Staff Onboarding automation was excluding OUs in limited cases when using the Azure Cloud Sync Service. (#27797)
  • Fixed a performance issue in the Pia: Bulk Staff Offboarding automation related to password generation, which occurred due to missing password options setup in the package configuration form. (#27822)
  • Improved support for the implementation of the new Microsoft Entra Connect synchronization service to expand support of group based and entire directory sync settings in the Pia: Staff Offboarding automation. (#27835)
  • Resolved an issue where the SmartForms: Staff Onboarding automation was unable to detect All Staff Group due to presence of non-alphabetical characters. (#27836)
  • Fixed an issue where the Pia: Add/Remove User from Groups(Cloud Hybrid) automation was displaying empty group selection options if the groups were all hosted in a single environment instead of being distributed across both Azure and Active Directory. (#27660)
  • Fixed the license verification logic in the Pia: Modify CSP Subscription automation to prevent the package from failing if Pia could not recognize the CSP changes within certain time limit. (#27661)
  • Fixed an edge case scenario where the Pia: Triage V2 automation was having an issue while setting custom fields for AutoTask partners. (#27691)
  • Resolved an issue with the Pia: Triage V2 automation to better handle when a configured mapping for type/issue type and sub issue type are renamed in the AutoTask ticketing system. (#27701)
  • Resolved an issue in the Pia: Re-Allocate User Licenses automation by allowing removal of licenses even if the subscription is over assigned to avoid errors. (#27743)
  • Fixed an issue where the Pia: Modify CSP Subscriptions automation was failing if the number of Ingram customers it was collecting was zero. (#27633)
  • Fixed an issue with stacked triage dispatch rules where setting the operator to 'Any' failed when the condition included child conditions on the AI Triage screen. (#27643)
  • Resolved a performance issue in the Pia: Staff Onboarding automation where the mailbox was not generating in a reasonable time. (#27654)
  • Fixed an issue where the Pia: Staff Onboarding (Semi-Hybrid) automation was not updating specified Manager field in Azure if the manager selected had an account in Active Directory but not Azure. (#27574)
  • Corrected an issue where the SmartForms: Reset Network Password automation for Semi-Hybrid scenario would output an audit note to the ticket stating that a password reset for both on-prem and cloud was completed, even though only an on-prem user had been selected. (#27488)
  • Fixed an issue where there was a possibility that the Pia: Staff Offboarding (On Prem) automation would not respect the password complexity rules configured on the global config form causing an error when clearing/resetting the password of a user when they are offboarded (if configured to do so). (#27501)
  • Resolved an issue with the Pia: Computer Space Cleanup automation where the package was failing to process empty paths. (#27506)
  • Resolved an issue where the Pia: Staff Onboarding (Cloud Only) automation was failing due to the presence of apostrophes in the Group name. (#27507)
  • Fixed memory issues within the Pia: Computer Space Cleanup automation to ensure so that the package can delete large amounts of files. (#27389)
  • Resolved an issue where the Pia: File Share Security Change automation was failing when the users selected a drive that has been mapped to azure storage containers. (#27415)
  • Fixed an issue within the Pia: Staff Offboarding (Cloud Hybrid) automation that was causing a double up of audit notes for converting mailbox to shared. (#27420)
Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ

๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at partner-support@pia.ai for assistance.

๐Ÿ’ก Got ideas to enhance Pia aiDesk? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

โš™๏ธ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

Following our major Platform Release 18.0, we are excited to introduce Platform Release 18.1, packed with additional bug fixes and enhancements to further elevate your experience!

When will I receive Platform Release 18.1?

โฌ†๏ธ Your Pia aiDesk tenant will be updated to PR 18.1 by end of July 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

Enhancements ๐ŸŒŸโ€‹

  • Implemented browser language reading for Date/Time selectors within forms so that the Date Picker form now displays Date/Time format based on locale of the browser. (#27572)
  • The Get Ticket Data activity has now been updated to output Agreement and AgreementType associated with the ticket. (#27862)
  • Created a new built in classification - Incident|Workstation|Disk Space classification so that it can be mapped to the Pia: Computer Space Cleanup package to or to map low space alerts. (#27934)
  • The Set Agreement Action in the Triage: Dispatch screen is now converted to a text input field instead of a drop-down selector. (#27925)
  • Implemented html removal when submitting SmartForms so that initial audit notes are not bloated with unnecessary data. (#27635)
  • The text input form field in the form editor now allows you to modify the minimum input length in the form. (#28023)
  • Implemented caching to prevent rate limiting on the Dicker data connected service. (#28017)
  • The Smartforms: Staff Onboarding automation now gives you the ability to customize SMS text sent to the newly onboarded staff. This includes updating the SMS with variables such as #password, #upn, #displayname and #ticketid. (#27562)
  • A new "Business Name" field has been added to the Tenant Settings screen, allowing you to define your business name. If you fill out this field, it will be used in place of your tenant name where referenced in the SmartForms Portal. (#28179)
  • Updated Halo PSA webhook implementation to handle a new requirement from Halo to register specific fields when Pia performs webhook registration in Halo's System. (#27248)
  • The Scheduled Package condition has been updated to include a new optional input parameter, "unpublish_on_completion". You can use this as a way to force your scheduled automation to run once at the scheduled time and then self disable. (#28114)
  • The Adoption Report has now been updated to present SmartForms event and Chat Event automations only excluding custom scheduled events that may cause discrepancies in the report. (#28196)

Bug Fixes ๐Ÿ›โ€‹

  • Fixed an issue where Pia was not suggesting Package selection option after the completion of AI Autostart automations. (#27634)
  • Resolved an issue where the Triage: AI Classification feature was failing if custom classifications included trailing and/or leading whitespaces. (#27885)
  • Fixed an issue in live packages screen where executing activities was not showing the correct timer. (#27807)
  • Fixed an issue where renaming ConnectWise boards was affecting triage mappings causing the tickets to not dispatch. (#27751)
  • Resolved an edge case scenario where duplicate tickets were being created for a Partner while running the IT Help Request SmartForm. (#27678)
  • Resolved an issue where the company_id variable was not populating with the ticketing system client id, but rather the pia clientUnderSupport id when executing a ticketing system event package execution. (#27997)
  • Fixed an issue where Halo Integration was not working due to modifications in the API response process by Halo. (#27816)
  • Fixed an issue where the chatbot was allowing engineers to submit the same form twice (e.g. if you have two browser windows open and hit submit at the same time). (#27753)
  • Updated the Edge/Chrome Extension for AutoTask/Halo PSA to prevent the Pia popup from appearing on the login screen of AutoTask and Halo PSA which was causing some confusion for users. (#27752)
  • Fixed an issue within the Canvas screen where the drop-down form fields in an executing automation was spawning away from the pod window. (#28003)
  • Fixed an edge case scenario in the Partner Portal where invalid ITGlue configurations for a client were preventing the client page from rendering. (#28157)
  • Resolved an issue where scheduled child packages were failing to generate audit notes in tickets. (#27421)
  • Resolved an issue that caused the Partner Portal to crash whenever the Agents screen table was sorted or filtered. (#28143)
  • Resolved an issue in the repeating section where default values were not automatically populated in a newly inserted section. (#28092)
  • Resolved an issue whereby Pia would become unresponsive and require a tenant restart for a handful of partners for a specific edge case due to a cache reset timing issue in combination with high demand / certain demand profile on the Pia tenant. (#28266)

Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ ๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at our partner support email address for assistance.

๐Ÿ’กGot ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk! โš™๏ธ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

With our latest release Automation 11, we are releasing more automations and more CSP integrations designed to make your Service Desk run as smoothly as it can. These automations and integrations were built based on feedback from you to ensure that you get the most value out of Pia.



When will I receive Automation 11?

โฌ†๏ธ Your Pia aiDesk tenant will be updated by end of July 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

What's New ๐ŸŒŸโ€‹

Major New Features/Release Itemsโ€‹

CSP License Procurement for SmartForms #๐Ÿ’กโ€‹

  • User Onboarding & User Offboarding SmartForms Changes

4x New Automations!โ€‹

  • Challenge User Identity #๐Ÿ’ก
  • Challenge User Identity via Duo #๐Ÿ’ก
  • Reset/Modify Users MFA Auth Methods with Duo #๐Ÿ’ก
  • Recreate Outlook Mail Profile

2x New AI AutoStart Automations!โ€‹

  • Outlook Mail Flow Troubleshooting
  • Printer Troubleshooting

CSP License Provisioning Integration with Sherwebโ€‹

Additional Changesโ€‹

๐ŸŒŸ CSP License Procurement for SmartForms (User Onboarding & User Offboarding)โ€‹

User Onboarding & User Offboarding SmartForms Changesโ€‹

(This was an idea submitted by our Partners! #๐Ÿ’ก)

We have now added the ability to procure licenses through User Onboarding and User Offboarding SmartForms so that when a user submits a User Onboarding or a User Offboarding request through the SmartForms portal, Pia can automatically provision or deprovision license based on the request submitted.

As a refresher, here is the list of CSP integrations supported by Pia and a quick guide on CSP Integration configuration: CSP Integrations.

This feature can be enabled with the same checkbox that is used to enable CSP license Procurement in Chatbot Automations.

automation11_img1.png

๐ŸŒŸ 4x New Automations!โ€‹

Challenge User Identityโ€‹

(This was an idea submitted by our Partners! #๐Ÿ’ก)

Need to reset a user's password but you don't trust the person on the call?

Use the new Pia: Challenge User Identity automation to authenticate the user before you proceed with any of their Service Desk requests! (#25659)

Click to view the package flow.

automation11_img7.png automation11_img8.png automation11_img9.png automation11_img10.png

Challenge User Identity via Duoโ€‹

(This was an idea submitted by our Partners! #๐Ÿ’ก)

Of course, not every client uses Windows Authentication which is why we've extended our support for the new Pia: Challenge User Identity via Duo automation to Duo.

A push notification will be sent to the user's Duo app asking them to confirm that the request is being made by them or someone on their behalf. (#25658)

Click to view the package flow.

automation11_img2.png automation11_img3.png automation11_img4.png automation11_img5.png automation11_img6.png

Reset/Modify Users MFA Auth Methods with Duoโ€‹

(This was an idea submitted by our Partners! #๐Ÿ’ก)

Use the Reset/Modify Users MFA Auth Methods with Duo automation to add or remove authentication methods configured in a user's Duo app. You can choose to set up SMS or email-based authentication, which will be sent to the user for verification. (#26362)

Click to view the package flow.

automation11_img12.png automation11_img13.png automation11_img14.png automation11_img15.png

Recreate Outlook Mail Profileโ€‹

The new Recreate Outlook Mail Profile automation allows you to reset or modify a user's Outlook mail profile automatically from Pia's chatbot.

Click to view the package flow.

recreateprofile1.png recreateprofile2.png recreateprofile3.png recreateprofile4.png

๐ŸŒŸ 2x New AI AutoStart Automations!โ€‹

We're excited to announce the addition of two new automation packages to our AI AutoStart lineup: Pia: Outlook Mail Flow Troubleshooter (#25875) and Pia: Printer Troubleshooter (#26237).

With AI AutoStart enabled, these automations will initiate relevant troubleshooting steps as soon as the user submits a request and generate a report in the chatbot without any manual intervention from the engineer.

To learn about configuring AI Autostart, click here.

๐Ÿค CSP License Provisioning Integration with Sherwebโ€‹

Sherweb CSP now adds to our list of supported CSPs for managing Office 365 licenses!

You can now automatically manage Office 365 licenses directly through our automation processes like Staff Onboarding, Staff Offboarding, and Manage User Licenses. This enhancement will save you time and streamline your routine processes, making license management more efficient and hassle-free! (#9490)

For the Pia: Staff Onboarding Automation, you can use the License Provisioning options available in the Package Configuration Form to enable/disable this feature.

Click to view the package flow.

sherweb_staffonboarding1.png sherweb_staffonboarding2.png sherweb_staffonboarding3.png sherweb_staffonboarding4.png sherweb_staffonboarding5.png sherweb_staffonboarding6.png sherweb_staffonboarding7.png

For the Pia: Staff Offboarding Automation, you can use the License De-Provisioning options available in the Package Configuration Form to enable/disable this feature.

Click to view the package flow.

sherweb_staffoffboarding1.png sherweb_staffoffboarding2.png sherweb_staffoffboarding3.png sherweb_staffoffboarding4.png

The Pia: Modify CSP Subscriptions Automation has also been updated to support license procurement through Sherweb. As with other CSP integration, this enhancement allows you to review and choose how you wish to adjust the subscriptions for your Licenses via Sherweb.

Click to view the package flow.

sherweb_modifylicense1.png sherweb_modifylicense2.png sherweb_modifylicense3.png sherweb_modifylicense4.png

To learn more about Sherweb Integration, click here.

๐ŸŒŸ Additional Changesโ€‹

  • Added remote server support to the Pia: Staff Onboarding - Home Drive Creation functionality. Pia now supports Home Drive shares on machines other than the primary domain controller. (#17264)
    (This was an idea submitted by our Partners! #๐Ÿ’ก)
  • The Pia: Remote Desktop Setup automation has now been updated to support RDP files with no defined hostname. (#22905)
  • The SmartForms: Staff Onboarding form has been updated to include an Employment Start Date field. This allows you to specify the start date for the new staff member being onboarded. If a start date is entered, it will also be automatically included in the ticket summary for the corresponding SmartForms request. (#25294)
    (This was an idea submitted by our Partners! #๐Ÿ’ก)
  • The Pia: Blacklist Email automation has been updated to display the current list of blocked senders and domains. Similarly, the Pia: Whitelist Email automation is now updated to show current the list of allowed senders and domains. (#27161)
  • The Pia: Change User Details automation now allows you to update additional details about a user. These details include:
    • UPN Field
    • Proxy Address
    • Mail Nickname
    • Extension Attributes (#8595)
  • The previously launched Pia AI Autostart: Computer Performance Report automation has been further modified to perform self heal actions and resolve issues whenever possible. (#26316)
  • The Pia: Staff Offboarding automation has been added with an option to modify the display name with prefix or suffix during the termination process. (#13238)
  • The Pia: Get Mailbox Information automation has been enhanced to make the package more robust, ensuring that the delegates and forwards report accurately captures all essential data. (#25205)
  • The Triage V2 automation now supports additional conditions and actions that were introduced in Platform 18.
    These new conditions and actions allow you to dispatch tickets based on additional scenarios that suit your business. (This was an idea submitted by our Partners! #๐Ÿ’ก)
As a refresher, here are the new conditions and actions:

Dispatch Conditions:

Agreement Name
Agreement Type
Territory
Ticket Team (This was an idea submitted by our Partners! #๐Ÿ’ก)

Dispatch Actions:

Set Company
Set Contact
Stop Processing More Rules
Set Agreement
Set Ticket Team (This was an idea submitted by our Partners! #๐Ÿ’ก)

Click the Dispatch article for more information on the dispatch functionality.

Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ

๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at our partner support email address for assistance.

๐Ÿ’ก Got ideas to enhance Pia aiDesk? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

โš™๏ธ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

Platform 18, is yet another big release that includes multiple changes in different areas of the platform, driven by valuable feedback from our Partners. This release primarily focuses on enhancing your SmartForms experience and increasing your ability to Triage more. We also have some exciting new integrations and features to better support the clients that have unique environments.



When will I receive Platform Release 18?

โฌ†๏ธ Your Pia aiDesk tenant will be updated by end of May 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

What's New ๐ŸŒŸโ€‹

Major New Features/Release Itemsโ€‹

SmartForms Updatesโ€‹

Triage Updatesโ€‹

Multi- Client Agent Support Feature #๐Ÿ’กโ€‹

Halo PSA Chatbot Embed #๐Ÿ’กโ€‹

Integration with Nilear #๐Ÿ’กโ€‹

Integration screen Updatesโ€‹

3 new Activities!โ€‹

Additional Changesโ€‹

  • Changes to Pax8 Integration
  • Updates to the 'Get Approval' activity

Bug Fixes ๐Ÿ›โ€‹

Early Adopters Feature Update๐Ÿ”โ€‹

๐ŸŒŸ SmartForms Updatesโ€‹

SmartForms: CloudRadial Integrationโ€‹

We're excited to announce that Pia now has the ability to embed SmartForms into the CloudRadial portal. What this means for our partners that are currently using CloudRadial as a forms portal for their clients is that they do not need to direct clients to multiple platforms for submitting requests.

With this integration, your clients can submit SmartForms requests directly within the CloudRadial portal. These requests will then be processed exactly as they would through your PSA also incorporating Pia SmartForms Zero Touch Automations.

For more information on this integration, click here. (#23586)

SmartForms: Custom Role Featureโ€‹

This was an idea submitted by our Partners! #๐Ÿ’ก

With the SmartForms custom roles feature, you can now create and manage custom roles in SmartForms portal to implement granular control over available SmartForms. These custom roles can be created in the SmartForms portal on a global level as well as on a per client basis. With the custom roles, you can create a role that you can link to multiple forms which can then be applied to multiple users at once. (#25227)

For more information on this feature, go to SmartForms Custom Roles.

SmartForms Screen Tab Changesโ€‹

The Setup Tab in the SmartForms Screen has now been divided into 4 new tabs for a better user experience. Some of these tabs also include some exciting new features and integrations that will be covered in this release note.

  • Branding: This tab includes all the options that were previously available in the 'White labelling' section of the Setup Tab.
  • Workflow: This tab includes all the other options (except White Labelling) that were previously available in the 'White labelling' section of the Setup Tab. This will also include new options surrounding SmartForms Ticket Cleanup.
  • Permissions: This tab includes the options to create and manage custom roles.
  • Integrations: This tab includes option to enable CloudRadial Integration.

For more information on any of these tabs, click here.

SmartForms support to ConnectWise Teamโ€‹

This was an idea submitted by our Partners! #๐Ÿ’ก

You can now configure the ConnectWise Team that will be assigned to the tickets that are created for SmartForms Requests. The Team configuration is available under the Ticketing Defaults section of the Workflow Tab for global configuration and on the Ticket Defaults pop-up within the Forms tab for individual form configuration.

Learn more about this feature on the SmartForms Workflow Setup Article. (#26198)

note

For this option to be available, you will require an integration configured for ConnectWise. To learn more about integrations, click here.

SmartForms Ticket Cleanupโ€‹

This was an idea submitted by our Partners! #๐Ÿ’ก

Following further feedback from our Partners, Pia now provides the ability to configure actions for tickets created for SmartForms Requests that are no longer in use. This applies to cases where the SmartForms request has been abandoned or unsubmitted in the SmartForms portal. You can now define actions for abandoned or unsubmitted forms, set the abandonment status, and specify the time interval after which an action should be taken. These settings can be configured in the 'Automated Workflow Status' section under the Workflow Tab in the SmartForms screen. (#25610)

For more information on this feature, go to SmartForms Ticket Cleanup.

๐ŸŒŸTriage Updatesโ€‹

โœจ ML Model Updates โœจโ€‹

We've finished another 6 months of ML Updates we've found a 100% increase in tickets picked up and triaged with the few trial partner's we've tested with. We hope you love and notice this change! ๐Ÿ˜„

Manage Custom Classificationsโ€‹

In our earlier release, Pia introduced the ability to create custom classifications. Building on that functionality, weโ€™ve now added the option to delete any custom classifications that are no longer needed or were inaccurately created.

To access this feature, simply click the new 'Manage Custom Classifications' button located within the AI Analysis tab. A pop-up will appear, allowing you to manage and delete classifications, as well as create new ones. For more information on this feature, refer to the Managing Custom Classifications Article. (#25373)

Triage Tickets for non-Pia Clientsโ€‹

This was an idea submitted by our Partners! #๐Ÿ’ก

note

For any partners utilizing AI Triage in early adoption - To take advantage of this new feature, you will also need Automation 11 on your tenant. This update will be following Platform 18 shortly and you will receive an email notification when this occurs.

You can now turn on triage for all incoming tickets by enabling Triage to process on tickets for non-Pia clients. This awesome feature can be accessed with a simple toggle available in the Triage Ticket Ingestion pop-up of the AI Triage Home screen.

Go to the Ticket Ingestion article for more information on this feature. (#27193)

Advanced dispatch management with dispatch setsโ€‹

note

For any partners utilizing AI Triage in early adoption - To take advantage of this new feature, you will also need Automation 11 on your tenant. This update will be following Platform 18 shortly and you will receive an email notification when this occurs.

Pia provides dispatch rules that give you the ability to configure your process into Pia's AI Triage feature. With Pia AI Dispatch Rules, we offer a simplified way to do this by allowing a single set of actions to be run against your tickets.

Introducing Dispatch Rule Sets. With Dispatch Rule Sets, you can group multiple dispatch rules together giving you more flexibility and control when configuring your Dispatch workflow. When processing Dispatch Rule Sets, Pia will process each Rule Set separately; resulting in more actions which Triage may perform on your ticket. This also comes with a new "Stop Processing Rules" action which gives you even greater control (Similar to how rules in outlook work for email processing).

For more info on this functionality, go to the Dispatch Sets article.

Triage Extensionsโ€‹

note

For any partners utilizing AI Triage in early adoption - To take advantage of this new feature, you will also need Automation 11 on your tenant. This update will be following Platform 18 shortly and you will receive an email notification when this occurs.

With triage extension points, you can now address unique triage scenarios by creating custom automations and integrating them as extensions within the Triage feature. This enhanced functionality allows you to seamlessly add extra steps to the built-in Triage feature offered by Pia.

You can find Extension points for triage in the Ticket Ingestion pop-up of AI Triage Dashboard. For more info, refer to Triage Extensions.

Confidence Levels on Stampingโ€‹

note

For any partners utilizing AI Triage in early adoption - To take advantage of this new feature, you will also need Automation 11 on your tenant. This update will be following Platform 18 shortly and you will receive an email notification when this occurs.

You now have more control over stamping with the ability to set a confidence level for ticket stamping in AI Triage. With this feature, you can now define the minimum confidence level Pia needs to accurately classify (stamp) tickets before they are triaged.

Access this feature by simply clicking on the settings icon available at the top-right corner of the Stamping tab. For more info, refer to this article.

Dispatch Tickets after stampingโ€‹

note

For any partners utilizing AI Triage in early adoption - To take advantage of this new feature, you will also need Automation 11 on your tenant. This update will be following Platform 18 shortly and you will receive an email notification when this occurs.

One more addition to the Triage featureset is the ability to enable or disable dispatching tickets ONLY if Pia has stamped the tickets. This enhancement ensures that your PSA tickets are processed through the dispatch rules only once theyโ€™ve been stamped.

To enable this feature, simply click on the Settings icon in the top-right corner of the Dispatch Tab. For more info, refer to this article. (#27178)

10 more dispatch conditions and actions!โ€‹

note

For any partners utilizing AI Triage in early adoption - To take advantage of this new feature, you will also need Automation 11 on your tenant. This update will be following Platform 18 shortly and you will receive an email notification when this occurs.

As an added bonus, we are introducing 4 more dispatch conditions and 6 new dispatch actions that you can use to cover wider range of scenarios whilst creating dispatch rules for Ticket Triage. (#27156)

These new conditions and actions are listed below.

Dispatch Conditions:

  • Agreement Name
  • Agreement Type
  • Territory
  • Ticket Team (This was an idea submitted by our Partners! #๐Ÿ’ก)

Dispatch Actions:

  • Set Company
  • Set Contact
  • Route to Assignee: This existing action has now been modified for you to be able to select multiple assignee for a ticket
  • Stop Processing More Rules
  • Set Agreement
  • Set Ticket Team (This was an idea submitted by our Partners! #๐Ÿ’ก)

Click the Dispatch article for more information on the dispatch functionality.

๐ŸŒŸ Multi-Client Agent Support Featureโ€‹

This was an idea submitted by our Partners! #๐Ÿ’ก

Currently, Pia allows a single Pia Agent to be associated with only one client or client profile. For some of our partners who manage clients or client profiles within a shared environment, this limitation presents two options: either they cannot use Pia or they must invest in secondary servers to enable communication with Pia. However, this solution doesn't fully address their needs, as they can only link one ad sync server to a domain controller at a time.

To address this issue, we've introduced the multi-client agent support feature in our Platform 18 release. This new capability allows a single Pia Agent to be linked to multiple clients or client profiles that share the same domain controller, ensuring that multiple clients or client profiles can be managed with a single agent and reducing the need for additional infrastructure.

For more information on this feature, go to this article. (#25609)

๐ŸŒŸ Halo PSA Chatbot Embedโ€‹

This was an idea submitted by our Partners! #๐Ÿ’ก

With this release, you can now embed Pia Chatbot into your Halo PSA ticketing system instead of using a Chrome Extension. This requires minimal configuration, as covered in this article, and provides you an alternative experience within Halo. (#25608)

๐ŸŒŸ Integration with Nilearโ€‹

This was an idea submitted by our Partners! #๐Ÿ’ก

Due to popular demand from our Partners, we have worked closely with Nilear to add support for embedding the Pia Chatbot into the Nilear Interface!

๐ŸŒŸ Integration screen Updatesโ€‹

Integration Configuration: New Advanced option and client configuration Modeโ€‹

We have added new features to the Integrations screen that will make it easier for automation engineers when building custom automations. These features are:

  • Postfix: This is an existing field that has been moved under the Advanced category
  • Ability to store your secrets: You can now easily store your own secrets when creating a custom integration in the 'New Integration' screen using the 'Store Secrets for My Custom Automations' protocol.
  • Enable Client Configuration Mode: This toggle available in the Integration Variable section allows you to select clients when editing your configuration.
  • Set as Primary Configuration: This toggle allows you to set a single configuration as a Primary Configuration if there are multiple configurations present. (#26336)

In addition to above, we have simplified Integration Configuration screen and moved some of the advanced feature under the 'Advanced' section so that you can choose to use those options only when you need to. For more information on any of these options, click here.

Ability to Delete an Integrationโ€‹

You now have the ability delete an integration from the Integration Screen. On deletion, a custom integration will be permanently deleted whereas for the integrations that are available in Pia, this will reset all the configurations made prior to deletion. For more info, go to this article. (#26337)

Access levels for Integration Screenโ€‹

To provide you with better control over the access of Integration screen, we are adding two access levels in the User Configuration screen. These access levels are:

  • View Integrations: This access level provides 'Read Only' access to integrations that are available.
  • Manage Integrations - This access level provides 'Edit' permission to the integration screen. Users will need both View Integrations and Manage Integrations to be able to View and Configure/Edit/Delete integrations. (#27230)

๐ŸŒŸ 3 new Activities!โ€‹

Set Integration Configuration Valuesโ€‹

Are you writing custom automations with integrations and have a need to store your secrets on the fly? If yes, you now have the option to do this inside your custom automation with the new Set Integration Configuration values activity! (#27096)

For more info on this activity, click here.

Get Ticket Data Activityโ€‹

The new Get Ticket Data activity allows you to search for and retrieve ticket data by providing the ticket Id. Go to the Get Ticket Data Activity article for more info on this activity. (#27219)

Search Ticket Cacheโ€‹

A new activity 'Search Ticket Cache' has been created to retrieve a list of tickets from Pia's ticket Cache. You may use this in your automations if you need to retrieve ticket data for your custom automations but want to avoid making expensive API calls to the ticketing system/PSA. (#27159)

For more information on this activity, click here.

๐ŸŒŸ Additional Changesโ€‹

  • The configuration form for Pax8 Integration has been updated to cater for the OAuth security authentication model that Pax8 has enforced for its users. More information on this change is available on this article. (#26113)
  • The Get Approval (get_approval) Activity has now been updated with additional input and output parameters that allow you to further customize the email that is sent to the approver during package execution. For more information on these parameters, refer to this article. (#26475)

๐Ÿ› Bug Fixesโ€‹

  • Fixed an issue where activity output properties can become out of sync with what version of the code is published and latest. (#27571)
  • Fixed an issue with repeating sections forms, when you attempt to set an individual checkbox, Pia will not update the form display within the chatbot window. (#27430)
  • Fixed an edge case scenario where the Agent version installed on the machine was different to the Agent version recorded on the database causing mismatch on the agent version and failing package execution. (#27398)
  • Resolved an issue for a Partner where the Append to Audit Note activity did not add a ticket note in an automation extension package that was configured to add a ticket note after a Schedule for Later task runs. (#27241)
  • Fixed an edge case scenario where the chatbox was not loading for a partner. (#27249)
  • Updated the AI Auto Reply Feature to only trigger on tickets that were created on the same day. (#27431)
  • Updated the AI Auto Reply Feature to only send the auto reply email to the users who have access to the SmartForm. (#27452)
  • Fixed an issue where the info button displayed beside each package name in the search packages window of Pia chatbot was not working. (#27473)
  • Resolved an issue where cancelling an unsubmitted SmartForms request in the SmartForms portal was not automatically cancelling the corresponding ticket in the ticketing system. (#27200)
  • Fixed an edge case scenario for a Partner with Halo PSA ticketing system where the Stamping configuration was not loading correcting in the AI Triage screen. (#27308)
  • The automations started via the AI Autostart Feature will now be displayed in the adoption report. (#27215)
  • Resolved an issue where the originally Scheduled package was not executing if the client profile associated with the original ticket was changed and the engineer has started a new session within the original ticket. (#27356)
  • Fixed an issue with the get approval activity where a modified package version would not respect the assigned approvers. (#27354)
  • Fixed an edge case scenario where Pia took longer than usual time before it recognized the selected user in the tenant. (#27261)
  • Implemented a case insensitive search on the company type filter within the integration configuration. (#27167)

Early Adopters Feature Update ๐Ÿ”โ€‹

Announcement! ๐Ÿ“ข

Below are the features that are leaving the Early Adoptor Only List and will now be generally available to use for all Partner.

FeatureDescription
๐Ÿ”— New Integration ExperienceSimplified integration management with new streamlined UI.
This feature replaces the now outdated Connected Service Screen in the Pia Partner Portal. If you encounter any issues with this transition, please reach out to your Partner Success Manager for assistance.
โ˜๏ธ Rhipe CSP IntegrationProvision and offboard users by automatically procuring or de-provisioning licenses using Rhipe CSP Integration
โ˜๏ธ Dicker Data CSP IntegrationProvision and offboard users by automatically procuring or de-provisioning licenses using Dicker Data CSP Integration
โ˜๏ธ Ingram Micro CSP IntegrationProvision and offboard users by automatically procuring or de-provisioning licenses using Ingram Micro CSP Integration

These features are currently available under our Early Adopters Program (EAP), allowing select partners to gain early access and provide valuable feedback. As we continue refining and enhancing these features, we expect to roll them out globally once development is complete. Stay tuned for updates as we bring these powerful tools to all users in the near future!

Feature NameDescription
๐Ÿ’ป Microsoft Partner PortalPerform the Microsoft Graph API "Authorisation" process for faster onboarding
๐Ÿค– New AI & Triage ExperienceEnhanced triage interface for smoother ticket handling
โšก AI AutoStartAutomatic initiation of AI processes to streamline support
๐Ÿ‘ SmartForms: CloudRadial IntegrationAbility to embed SmartForms into the CloudRadial portal
Announcement! ๐Ÿ“ข

We've increased the voting limit in Pia Ideas from 9 to 50!

If you have a feature feature, hit the like button and make sure yours is at the top.

What's coming next! ๐ŸŒŸโ€‹

Don't be fooled by it's size!

The roadmap below is packed to the brim with highlights like the Automation Hub, More SmartForm sFunctionality for syncing users and AI Sentiment Analysis. The next release will pack a punch!

Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ ๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at our partner support email address for assistance.

#๐Ÿ’กGot ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!
โš™๏ธ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

With Automation 10.2, we are bringing you some more bug fixes and enhancements to remove any blocker in preparation for our upcoming major release.

When will I receive Automation Release 10.2?

โฌ†๏ธ Your Pia aiDesk tenant will be updated to Automation 10.2 by the end of March 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

Enhancements ๐ŸŒŸโ€‹

  • Added a limitation in the Pia: Staff Onboarding package to prevent departments inputs that are longer than 64 characters. (#27036)
  • The Pia: Staff Onboarding (Cloud Hybrid/Cloud Only) package now informs engineers that the UPN will also be the same as the Primary SMTP Address set on the users account when duplicate values are found. (#27052)
  • Removed a filter on the SmartForms: Change Calendar Permissions package that excluded disabled shared mailboxes. (#27069)
  • Updated the Pia: Staff Onboarding package to add a ticket audit note stating the assignment of group memberships in Office365 has been skipped if the package stops due to licenses not being available. (#27087)

Bug Fixes ๐Ÿ›โ€‹

  • Updated the send sms activity to output a message in a rare case of failure to inform the engineer. (#27017)
  • Made the audit logging on the Pia: Staff Onboarding package more robust by adding more details around extensionAttributes and the values that were being set. (#26771)
  • Resolved an issue where the Pia: Staff onboarding package was unable to collect customers and subscriptions details of Partners that use Ingram Micro. (#26777, #26802)
  • Fixed an issue with the Pia: Computer Performance package where Pia attempted converting a time to an incorrect format. (#26784)
  • Updated the Pia: Modify CSP Subscriptions package with an error handling logic to handle scenarios where the customer has zero subscriptions. (#26867)
  • Fixed an issue with the SmartForms: Staff Onboarding (Cloud Hybrid) package where the package was retrieving duplicate users (i.e. users with the same samAccountName) and failing as it could not identify the correct one. (#26904)
  • Fixed an issue with the CSP mechanism of Pia packages that was causing incorrect customers to be auto selected in rare cases. (#26946)
  • Added an error handling logic to the Pia: Get Mailbox Information package so that it would not fail when a bad mailbox within exchange online is found. (#27003)
  • Fixed an issue with the Pia: Re-Enable Offboarded user (Prem Only) package that was preventing accounts that are yet to be signed into from resetting the user password. (#27014)
  • Fixed an issue with the Pia: Staff Onboarding (Cloud Only) package which was allowing engineers to select licenses that had a count of zero which were not able to be collected via the CSP. (#27025)
  • The Pia: Staff Onboarding package was updated to filter out disabled users in the 'copy user' and 'manager' drop-downs so that they could not be selected by the engineer in the chatbot. (#27026)
  • Resolved an issue in the SmartForms: Staff Onboarding package where Pia was not informing engineers of validation errors occurring within the verification steps. (#27028)
  • Fixed an issue with the Pia: CSP Modify Subscriptions package for DickerData so that annual committed subscriptions with monthly set billing displays the monthly cost. (#27043)
  • Removed an unneeded suffix value from the Azure UPN extension data for Pia: Staff Offboarding (Semi Hybrid) package. (#27049)
  • Fixed an issue with the SmartForms: Change Calendar Permissions package Removed a filter that excluded disabled shared mailboxes from the change calendar permissions smartform
  • Fixed an issue with the Pia: Staff Offboarding package where a false error message was being displayed in a case where extensionAttributes were not attempted to be set. (#27085)
  • Fixed an issue with the Pia: Staff Onboarding (Cloud Only) package to prevent timeout failures when retrieving all shared mailbox permissions. (#27088)
  • Resolved an issue in the SmartForms: Staff Offboarding (Cloud Hybrid/On Prem) package where the package was not respecting the All Staff group added to the client config form while searching for users. (#27106)
  • Fixed an issue with the Pia:CSP Modify Subscriptions package which was causing package failure when attempting to collect all customers from the Microsoft Partner Center integration. (#27137)
  • Fixed an issue with the SmartForms: Staff Onboarding package where the package was unable to set exchange permissions if mailbox location was set to remote. (#27254)
  • Fixed an issue with the Pia: Staff Offboarding package where the package was failing if a customer had a license subscription found in multiple CSPs. (#27265)
  • Resolved an issue with the SmartForms: Staff Onboarding (Cloud Hybrid) package where the package was failing to verify exchange based group assignments. (#27271)
  • Updated the Pia: Staff Onboarding (Cloud Only) package to improve handling of transient errors in case of CSP API failure with better error logging and message output. (#27284)
  • Fixed an edge case scenario where the Pia: Staff Onboarding (Cloud Hybrid) package was incorrectly displaying users in the copy user and manager dropdowns of the the user onboarding form. (#27328)
  • Updated the Pia: Computer Performance Report package to prevent it from hanging due to speedtest failure. (#27385)

Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ ๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at our partner support email address for assistance.

๐Ÿ’กGot ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

โš™๏ธ Ready to supercharge your automation journey?

Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

๐ŸŽฎ Join the conversation on Discord- We'd love to have you!

Let's make AI and automation magic together! ๐Ÿš€

Introducing Platform 17.3 โ€“ our latest release, filled with key bug fixes and performance enhancements. This update not only improves the current experience but lays the groundwork for some exciting new features that will be announced in our upcoming release, Platform 18.

When will I receive Platform Release 17.3?

โฌ†๏ธ Your Pia aiDesk tenant will be updated to PR 17.3 by end of March 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

Enhancements ๐ŸŒŸโ€‹

  • Enhanced several areas of the platform to better support client profiles. Scheduled automations can now execute against client profiles, and the 'get_clients' activity will also return the client profiles linked to each client. (#26703)
  • The schedule for later activity can now be used inside an extension automation allowing you to schedule an extension. (#27097)
  • The "Chat Suggest Packages" activity now allows suggesting the current package in the Pia Chatbot if the internal id of the current package is defined in the activity. (#26986)
  • When accessed through a Sandbox, the Pia chatbot now displays an informative bar at the top informing you that the package options being displayed are for the current sandbox you are in and gives you the option to Switch to live. (#26921)

  • Updated the package and activity editor so that automation engineers can scroll past the bottom - this was pre-existing behavior before the editors were upgraded in Platform 16 but it was missed so we've added this feature back in. (#26610)
  • Updated the Triage Ingestion popup in the AI & Triage screen so that the id and value of the ticket status is stored correctly and in a manner that supports multiple ticketing system workflows. (#26744)
  • The Form Editor screen has been updated to keep the text formatting consistent within different form fields. (#26793)
  • Added memory limit warning threshold for logging to activity log output when memory limit of a PowerShell script is approaching. Also improved memory limit reached error logging to help with troubleshooting when a PowerShell script fails to execute due to exceeding memory limit. (#26879)
Note

A hard memory limit of 600mb has been placed with platform 17.3 release for any PowerShell which is run on your Pia tenant backend (if you run a PowerShell script via an agent, the limit does not apply). This limit prevents your scripts from destabilizing your tenant - which you could do prior to 17.3 if you created a really memory hungry activity which would result in your tenant crashing and require a restart.

The primary purpose of the limits is to prevent accidental abuse or misuse of the tenant, not to be constraining limits. If you encounter an issue or foresee an issue with this on any work you have done on your tenants, please contact Partner Support.

  • When promoting a package to live, a copy is now automatically saved in the Sandbox. You can turn this feature off by enabling the "Remove the package from my Sandbox" option in the Promote to Live popup of the Package Editor screen.

  • The Time logging feature in the tenant settings previously only allowed to set time logging for Pia aiDesk Automations. This has now been modified to allow time logging to be configured for all automations, including custom automations built by partners. (#26931)
  • Improved error handling in packages to ensure that when a package stops after meeting a stop condition, it no longer appears as failed on the live packages screen. (#26851)
  • You can now add conditional display formatting to line breaks in the form editor. In addition, hyperlinks are now supported when using a paragraph via the form editor.(#27108)

Bug Fixes ๐Ÿ›โ€‹

  • Fixed an edge case scenario where the MS Graph Token retrieved by the Pia: Reset/Modify Users MFA Authentication package was not processed correctly causing package failure. (#26845)
  • Resolved an issue within the platform which prevented the function packages from looping in a case where a global variable was null. (#26612)
  • Fixed an edge case scenario for a partner where the Pia Agent was failing to register due to a missing client record. (#26964)
  • Added a filter to the User Groups screen so that deleted users are no longer displayed in the User groups summary. (#26467)
  • Fixed an issue where the Pia Condensed Pod item was multiplying in the ConnectWise Pod Configuration everytime the connected service for ConnectWise was reconfigured in the partner portal. (#26720)
  • Fixed an issue where the new variables added to an activity were not being processed through the package. This issue occurred only in the sandbox mode. (#26705)
  • Fixed an issue with the Package Configuration form where the values in the form fields were autoselecting if they form fields had similar values to another selection. (#26632)
  • Resolved an edge case for a partner using the AutoTask ticketing system, where multiple Pia chatbot windows were unexpectedly opening within the tickets. (#26558)
  • The Live Packages screen has been optimized to prevent browser tab freezes when viewing large ticket outputs, especially on less powerful machines. (#26711)
  • Updated the AI & Triage screen logic to prevent the failure of board / status collections for AI & Triage if some of the boards aren't able to be read. (#26817)
  • Fixed an issue with Zero Touch Automations where Pia incorrectly marked the ticket status as 'Package Completed' in the ticketing system, even when the automation had failed. (#26890)
  • Resolved an issue with SmartForms AI Auto-Reply not working correctly in some edge cases related to how specific automations were configured to use this feature. (#26842)
  • Fixed an issue with the Pia Chatbot where the activity log was not displaying the correct step or the activity the package was executing. (#26628)
  • Fixed an edge case where the config watcher incorrectly reported agents as offline for a partner, even when they were online. (#26745)
  • Fixed an issue where the form data defaults were not being passed in properly to the form controller when producing the output for the Get Client Config form activity. (#26869)
  • Resolved an issue for a partner where the chatbot was stuck while executing an automation and they were unable to cancel the request as well. (#26953)
  • Resolved an issue in SmartForms where the 'Get Form Data' activity was returning incorrect data when multiple extensions were appended to the SmartForm. (#26774)


Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ ๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at our partner support email address for assistance.

๐Ÿ’กGot ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

Automation 10.1 is our latest follow up version after Automation 10. This new release brings to you a series of important bug fixes and some exciting new enhancements to further optimize your Service Desk operations!

When will I receive Automation Release 10.1?

โฌ†๏ธ Your Pia aiDesk tenant will be updated to Automation 10.1 by the end of January 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

Enhancements ๐ŸŒŸโ€‹

  • The Pia: Log Out User from Windows RDS Package now logs additional audit notes in the ticketing system providing more information on the logged in user and the server. (#25894)
  • Additional naming conventions, including 'firstFull_lastFull,' 'firstinitial_lastFull' and 'firstFull_lastInitial' have now been implemented in the Pia: Staff Onboarding package for SAM Account Name and UPN. (26624)
  • Modified the Pia: Create Shared Mailbox Package to automatically disable newly created accounts by default. An optional setting is now available in the chatbot within the mailbox creation form, to enable the generated account if required. (#26518)
  • Enhanced the Pia: Staff Offboarding (Semi-Hybrid) Package with the ability to hide the user mailbox from Global Address list. (#26664)
  • Two new license options have now been added to Pia's license matrix, allowing them to be selected as part of the user license selection process for multiple automations.These licenses are: MicrosoftTeams_Enterprise_New and Microsoft_365_E3(no_Teams). (#26656)
  • The Pia: Staff Onboarding Package has now been updated to inform the engineers that the default license if the default licenses are not available. (#26288)
  • The Pia: Setup/Remove Mail Forwarding and Pia: Add/Remove User from Groups packages have been updated to bundle the scheduled ticket with the original one once the automation is complete. (#26969)
  • The Pia: Computer Space Cleanup package has been updated with additional configuration options to set the minimum size expected for folders to be displayed within the cleanup temp folders form. (#26836)
  • The SmartForms: Change Calendar Permissions package has now been updated with additional logic to present the option to modify user permissions for Semi-Hybrid executions. (#26786)
  • Implemented the ability to run the Pia: Staff Onboarding automation without requiring the use of a manual DirSync. Pia will now simply wait for the user to appear in Office 365 if configured to do so via the newly added package configuration option. (#26298)
  • Updated the Pia: Computer Space Cleanup package to output DISM results in the chatbot in the case of a failure from the DISM tool, the output will now indicate as such and indicate what error has occurred. (#26849)

Bug Fixes ๐Ÿ›โ€‹

  • The Pia: Staff Onboarding Package was missing two default Microsoft Teams licenses in the license selection drop-down. They have now been re-added. (#25755)
  • The Pia: Staff Offboarding Package now logs an audit note regarding the result of the password reset action in the ticketing system. (#25836)
  • The Pia: Staff Onboarding Package previously had a case sensitivity on the access method for collecting the distinguished name of the domain users group which was causing package failure. This has now been fixed. (#25710)
  • Fixed an issue with Pia: Log Out User from Windows RDS Package where the Package was failing to add a device to the local admin group. (#25746)
  • The Pia: Staff Onboarding Package was producing a duplicate success message in the chatbot during group assignment which has now been fixed. (#25869)
  • The Pia: Staff Onboarding (Cloud Only) Package was having an issue with assigning all expected security groups when waiting for group based licensing. This issue is now resolved. (#25933)
  • The Pia: Staff Onboarding Package now skips the assignment of Exchange Online Groups if the engineer creates the new user without a mailbox. (#25721)
  • Adjusted the logic in the Pia: Win10 Install Network Printer Package to allow adding printer drivers via additional resources. (#25992)
  • The Pia: Account Locked Out Package has now been updated to filter out non synced users while syncing changes to the AD after unlocking the account. (#26016)
  • Fixed an issue with the Pia: File Share Security Change Package where Pia was displaying IP based drive/share mappings. (#25990)
  • Fixed an issue with the Pia: Get Mailbox Information Package where Pia was attempting to populate multiple items within a text field causing the form to break. (#26140)
  • Added more error handling within one of the activities of the Pia: Reset Network Password (Cloud Hybrid) Package to prevent failures. (#26156)
  • The Pia: Manage Software Package has now been updated to log additional information in the ticketing system when an error occurs. (#26072)
  • The Pia: Staff Onboarding Package now displays a notification in the chatbot to the engineer about adjusted SAM Account Name and UPN if the provided ones are already in use. (26092)
  • Updated the Pia: Get Software Information Package to collect additional installed software and output in the Pia Chatbot. (#26138)
  • Fixed an issue with the Pia: Staff Onboarding Package where the package was failing if a group has the same Proxy Address as the one the user was attempting to create. (26142)
  • Fixed an issue with the SmartForms: Create or Remove Mail Forwarding Rule Package where it was not taking into consideration the custom email field. (#26196)
  • The Pia: Staff Onboarding (Cloud Hybrid) Package now logs additional notes in the ticketing system when the user is assigned to Active Directory Groups. (#26340)
  • The Pia: Staff Account Details (Cloud Only) Package has now been updated to filter users that are not synced rather than filter users without a SAM Account Name. (#26369)
  • Fixed an issue with the Pia: Create a Group Package where Security Groups with the same name were being created in different Org Units. (#26379)
  • Updated the Pia: Microsoft Teams Troubleshooter Package with additional error handling methods to prevent package failures. (#26387)
  • The Pia: OneDrive Troubleshooter Package now displays a message in the chatbot when an error occurs while attempting to search a directory where the sync locations are too long instead of failing the package. (#25625)
  • Updated the SmartForms: User Onboarding Package to skip the Azure AD: License Capability Check when running for Prem-Only clients. (#25703)
  • Fixed an issue with the SmartForms: Staff Onboarding Package where it was failing to respect the plain text password rules based on the client's onboarding configuration. (#25881)
  • Updated the Pia: Staff Onboarding Package with additional error handling logic to prevent package failure when additional attributes are set incorrectly. (#26469)
  • The Pia: Staff Offboarding (Cloud Only) Package was failing to remove a user from the groups if the user was part of more than 40 groups in Microsoft 365. This issue has now been resolved. (#26479)
  • Fixed an issue with the SmartForms: Setup/Remove Out of Office Package where the Time Logging was not working. (#26535)
  • The 'ticketing_system_get_company_by_id' and the 'cw_get_company_by_id' activities can now run without using the ticket id input variable. (#26572)
  • Fixed an issue with the Pia: Staff Onboarding (Semi-Hybrid) Package where a security group was not being displayed in the group selection form for a client. (#26634)
  • Fixed an issue with the SmartForms: Staff Offboarding Package where the user selection drop-down in the forms included groups. (#25823)
  • Updated the Pia: Reset Network Password (On Prem) Package to log additional notes into the ticketing system summarizing the password reset actions and their status. (25492)
  • Fixed an issue with the Pia: Grant Mailbox Permission package where the UPN value was not automatically set to the value of the Primary SMTP after the user account was converted to shared mailbox. (#23711)
  • Fixed an issue with the Pia: Triage Package where the package was failing to assign tickets if the user had blocked their calendar. This was specific to Halo Ticketing System. (#25826)
  • Fixed an issue with Pia: Staff Onboarding Package where the package was failing to retrieve shared mailbox permissions due to unsupported URL used for the Recipient Permissions. (#26324)
  • The Pia: Staff Onboarding Package now has the option to select the Microsoft Entra Suite License in the license selection drop-down. (#26454)
  • The SmartForms: Staff Offboarding Package was incorrectly passing manager data to the extension automations which has now been fixed. (#26878)
  • Fixed a RegEx issue with the Pia: Change Calendar Permissions package that was preventing users from appearing in the user selection dropdown in cloud hybrid environments under certain scenarios. (#26862)
  • Resolved an issue with the SmartForms: Staff Onboarding package where the package was failing to properly log additional password information to the ticket when configured to do so. (#26742)
  • Fixed an issue with the Triage feature where it was failing to collect ticket data from AutoTask ticketing system. (#26749)
  • Enhanced resiliency in the enablement of litigation hold for new user mailboxes in the Pia: Staff Onboarding package. (#26675)
  • Resolved an issue with the Pia: Staff Onboarding package where the creation of new user was failing due to use of special characters. (#26681)
  • Fixed an issue with the Pia: Bulk Update User Details (Cloud Only) package where the package was unable to modify privileged account details due to a missing scope. (#25904)
  • Fixed an issue with the Pia: Computer Performance Report package where it was auto selecting a device that was offline and leading to an infinite loop for certain AI AutoStart scenarios. (#26894)
  • Fixed an issue where the SmartForms were loading slow by adding multiple filter styles and minimizing the amount of data Pia collects and processes. (#25807)
  • Fixed an edge case scenario where the Triage feature was missing audit logs when running in live mode. (#26857)
  • Adjusted the Pia: Get User Account Details package so that it no longer fails if the date/time conversion fails. (#26654)
  • Fixing an edge case scenario for Pia: Staff Onboarding Package where some sync containers were not recognized during new user creation. (#26641)
  • Fixed an issue with the Pia: Computer Performance Report package where Pia failed to suggest subsequent packages after the initial package execution was completed. (#26846)
  • Resolved an issue with the Pia: Staff Onboarding (Cloud Only) package where Pia was not respecting the "Disable Contact Creation on Ticketing System" flag in the package config tool. (#26689)
  • Fixed an issue where the Pia: Staff Offboarding (Cloud Hybrid / Cloud Only) packages would fail when attempting to deprovision an annual committed license. (#26855)
  • Fixed an issue with Pia: Staff Onboarding (Cloud Hybrid) package for remote mailbox scenarios where mailbox creation process was incorrectly completing causing remote mailbox creation to fail and duplicate the mailbox in exchange online. (#27009)
  • Resolved an issue in the SmartForms: User Onboarding (Semi Hybrid) package that was preventing the assignment of multiple licenses through access levels. (#26790)
  • Resolved an issue Pia: Staff Onboarding package where Pia was failing to recognize the pre-configured Org Units set up in the package configuration form in an edge case scenario. (#26735)
  • The SmartForms: Staff Offboarding package did not show Out of Office configuration options due to incorrect logic. This has now been amended. (#26760)
  • Resolved an issue in Pia: Staff Onboarding package where the assigned licenses were not being passed to the extension automation at the end of package execution. (#26943)
  • Added RegEx to the password field of the Pia: Staff Offboarding package to prevent engineers from entering tab characters (as these character types are invalid). (#26783)
  • Resolved an issue in the SmartForms: Staff Onboarding package where an error occurred when only one shared mailbox permission was collected, preventing the review form from being presented to engineers. (#26737)
  • Resolved an issue in the SmartForms: Staff Onboarding package where Pia would attempt to search for exchange capable licenses however would fail in certain edge case scenarios. (#26860)
  • Fixed an issue with the Pia: Staff Onboarding package where the package failed upon reaching the timeout limit when attempting to query recipient permissions. (#26746)

Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ ๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at our partner support email address for assistance.

๐Ÿ’กGot ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

โš™๏ธ Ready to supercharge your automation journey?

Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

๐ŸŽฎ Join the conversation on Discord- We'd love to have you!

Let's make AI and automation magic together! ๐Ÿš€

We are excited to introduce our new Platform Release 17.2 containing additional bug fixes to further elevate your experience! This release has a number of performance and stability updates to stay ahead of the heavy automation enthusiasts out there (you know who you are!)

When will I receive Platform Release 17.2?

โฌ†๏ธ Your Pia aiDesk tenant will be updated to PR 17.2 by end of January 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

Bug Fixes ๐Ÿ›โ€‹

  • Fixed an issue which could occur during MS Graph API Authorisation which prevented the exchange role from being granted properly to Pia during the authorisation process due to Microsoft's backend servers not synchronising quick enough for Pia to perform the actions in sequence. Pia now processess the authorisation process over a period of time with retry behaviour until the command succeeds. (#25257)
  • Resolved an issue with how repeating sections are displayed in SmartForms. This issue only occurs in specific custom automation scenarios (whereby a listbox in a repeating section with a 2 column layout configured would render in an incorrect layout) . (#26029)
  • Fixed an issue with the Pia Config Watcher health rule for SmartForms ticket defaults which was causing the rule to trigger if no status was set in the SmartForm workflow states even though it is not a required field in the SmartForms setup screen. (#26040)
  • Fixed an issue with the Pia Chatbot where the 'info' option was not being displayed correctly. (#26395)
  • Added a filter in the User Groups page to hide deleted users from the user groups. (#26467)
  • Fixed the logic of the AI Auto Reply feature for SmartForms so that it is more robust and covers multiple edge case scenarios. (#26842)

Stability, Performance and Security!โ€‹

  • The client configuration screen in the Pia Partner Portal now loads quicker!
  • The extension points option in the client configuration screen now loads instantly!
  • Partners running many automations at the same time should see more reliable execution of automations with much more handling and management of memory and powershell execution performance added!
  • Security updates, including:
    • Additional verification of installer and agent files during agent startup and updates to prevent tampering of the agent by a malicious actor. This is over and above the protection which Microsoft Smartscreen (Windows) provides for authenticode encrypted applications (which Pia already adheres to).
    • Further verification of allowed certificates used for the code signing of the Pia Agent, this is in addition to Microsoft Authenticode (industry standard), the Pia Agent will go over and above by performing self verification from Pia's service that the installer and executable files are signed with a Pia approved public key (as obtained from your Pia Tenant) on the machine.

Note: The security updates to the agent in this release are to enhance security for privilaged scenarios. This means adding additional checks, constraints and restrictions for what a user can do in scenarios where that user already has full access to a machine or system. Pia takes security seriously and we will continue to enhance the controls and measures in place to go far over and above industry standards.



Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ ๐Ÿ› ๏ธ We're here to address any issues or suggestions you have, just drop us a line at

partner-support@pia.ai for assistance.

๐Ÿ’กGot ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk! โš™๏ธ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

Following our major Platform Release 17.0, we are excited to introduce Platform Release 17.1, packed with enhancements and bug fixes to further elevate your experience!

When will I receive Platform Release 17.1?

โฌ†๏ธ Your Pia aiDesk tenant will be updated to PR 17.1 by end of December 2024.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

Enhancementsโ€‹

  • Allow management of co-managed users for ConnectWise (#26021)

Bug Fixes ๐Ÿ›โ€‹

  • Fixed Autotask Automated Time Logging Error - removed timezone modifier as it was causing an internal server error for a partner (#26105)
  • Out of Memory Exception: resolved a case where occasionally an out of memory exception would occur, causing an automation package to fail (#26310)
  • Fixed an issue where agents set to a deleted client would slow down tenant (#26311)
  • Added Error Message Popup and Retry Option if Antivirus Blocking occurs while running an activity on a client's device (#25060)
  • Fixed scheduling loop to allow scheduled packages to collect input variables from time of schedule (#25944)
  • Improved the UI and logic of font size in the Form Editor (#25951)
  • Restricted scope selection in UI when creating delegate consents for Microsoft Teams so that multiple consent requests are not issued across different domain resources (#26084)
  • Fixed Activity Editor Default Value to allow all characters to allow activities to run successfully (#26197)
  • Fixed a regex issue with Halo browser extension so the ticket number opened in all windows and tabs (#26215)
  • Updated the Package Schedule activity so that it would check for any updates in schedule date/time before performing the action (#26220)
  • Fixed Forms History not loading in Chatbot to render message (#26222)
  • Fixed an edge case instance where a scheduled package didn't execute for a partner (#25912)

Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ ๐Ÿ› ๏ธ We're here to help โ€” reach out to Partner Support whenever you need assistance.

๐Ÿ’กGot ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk! โš™๏ธ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

We are excited to announce the release of Automation 10! In this release, weโ€™ve focused on enhancing some of our most popular features, including AI Triage, CSP Integrations, and SmartForms Automations. As you explore the release notes, you'll discover exciting new capabilities designed to make these features even more robust and deliver smoother, more seamless automation.

What's New ๐ŸŒŸโ€‹

Release Items:

  • 2x New Automation Packages!
  • ๐ŸŽ†NEW AI AutoStart Automations!๐ŸŽ†: for OneDrive AND Computer Performance Report.
  • 1x New Integration!: User Onboarding/Offboarding license procurement via Ingram Micro.
  • AI Triage Updates: More conditions and actions added to dispatch!
  • Semi-Hybrid Support for SmartForms Automations: 3x SmartForm automations receive the Semi-Hybrid treatment!



When will I receive Automation 10?

โฌ†๏ธ Great news! Your Pia aiDesk tenant will be updated to Automation 10 by December 2024. Sit back and relax; you don't need to refresh your Pia tenant continuously. An email with the Release Notes will be sent to you once the update is complete.

New Features and Enhancementsโ€‹

๐ŸŒŸ 2x New Automation Packages ๐Ÿ“ฆโ€‹

  • ๐Ÿ‘ฅ Bulk User Offboarding: It's finally here! After receiving your valuable feedback through Pia Ideas, you can now Offboard multiple users at a time! (#23948)
  • ๐Ÿ–ฅ๏ธ Computer Space Cleanup V3: We are relaunching the Computer Space Cleanup package, this will have all of the functionality of Versions 1 and 2 so you won't miss out on your favorite features. (#24212)
Click here to see how the Bulk User Offboarding Automation runs in your Pia chatbot! ๐Ÿค–

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๐ŸŒŸ NEW AI AUTOSTART AUTOMATIONS!! ๐Ÿค–โ€‹

(Early Adopters Program Only)

  • We're excited to announce the release of our new AI AutoStart Automations for the OneDrive Troubleshooting Automation (#25874) AND Computer Performance Troubleshooter AutoStart Automation (#25927) with real-time diagnostic reporting as users submit their tickets, engineers are equipped with the completed initial report to resolve tickets faster!

๐ŸŒŸ CSP Integrationsโ€‹

๐Ÿชช Feature Enhancementโ€‹

The CSP Integration has been enhanced with additional functionalities to better handle over assigned licenses and multiple Subscriptions/Licenses with different commitment periods.

To learn about these changes, refer to this article.

๐Ÿชช Ingram Micro (CSP)โ€‹

(Early Adopters Program Only)

  • Ingram Micro now adds to our list of supported CSPs for managing Office 365 licenses! You can now automatically manage Office 365 licenses directly through our automation processes like Staff Onboarding, Staff Offboarding, and Manage User Licenses. This enhancement will save you time and streamline your routine processes, making license management more efficient and hassle-free! (#23049 and #23050)

๐ŸŒŸ AI Triage Updates ๐Ÿš›โ€‹

We've added 4 new conditions to AI Triage to better manage your incoming tickets! Check out the New AI Triage Experience Release Notes.

  • Ticket Status Condition for Ticket Dispatch. (#13871)
  • Triage Condition for matching board: route tickets to the appropriate Help Desk Board based on conditions you specify! (#15583)

๐ŸŒŸ Semi-Hybrid Support for SmartForms Automations!โ€‹

  • We've expanded our environment support to Semi-Hybrid for SmartForms.
    • Password Reset (#24789)
    • Staff Offboarding (#24791)
    • Staff Onboarding (#24790)

New and Enhanced in this Release โœจโ€‹

  • ๐Ÿ“… Get Staff Account Details Automation has a new property, "Password Last Set Date", this shows when the user last set their password. (#25192)
  • ๐Ÿค“ Added support for SAM Account Name for the User Onboarding Package - specifically new username format First Name and first two characters of Surname: johnsm (for John Smith). (#25808)
  • ๐Ÿ“ฎ NEW Extension Automation: Enable Mailbox Archiving. (#24746)
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To utilize the Enable Mailbox Archiving Automation and Integration in Pia, you'll need to contact your PSM to gain access to the Enable Mailbox Archiving Integrations (or via Partner Support).


Stay Connected with us at Pia! โšก

Your feedback matters to us! ๐Ÿ’œ

๐Ÿ› ๏ธ We're here to help โ€” reach out to Partner Support whenever you need assistance.

๐Ÿ’ก Got ideas to enhance Pia aiDesk? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

โš™๏ธ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! ๐Ÿš€

We hope these enhancements improve your experience and streamline your workflows. Stay tuned for more updates and new features in future releases. As always, your feedback is invaluable to us. Please don't hesitate to reach out with any questions or suggestions.

Thank you for choosing Pia aiDesk as your automation platform of choice!

The Pia Product Team