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Account Locked Out

Overview​

Allow the Chat User to unlock accounts with Pia.

Platforms​

The package supports the following platforms

  • Cloud Hybrid
  • Cloud Only
  • On Prem

Requirements​

The package has different requirements depending on which platforms are being supported.

Cloud Hybrid Orchestrator agents in a valid state on

  • Primary Domain Controller
  • Azure AD Connect Server

On Prem Orchestrator agent in a valid state on

  • Primary Domain Controller

Cloud Only

  • Microsoft Graph API Authorization and Delegation

Setup & Configuration​

Global Config

  • Password minimum length

  • Password options

  • All Staff AD Group

  • Primary Domain Controller

  • Azure AD Connect Server

Process​

The steps that the package takes during process execution are:

  1. Retrieve a list of users
  2. Requests the engineer to select a user to unlock
  3. log in to the Primary Active Directory Domain Controller or Azure AD and unlock the user account.
  4. (Cloud Hybrid) Execute an Azure AD Connect sync (DirSync) on the Primary Domain Controller
  5. Prompts the engineer to select an optional additional action