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Pia: Change User Details

Overview​

This package allows the Chat User to change the details of a selected user.

Platforms​

The package supports the following platforms

  • Cloud Hybrid
  • Cloud Only
  • On Prem

Requirements​

The package has different requirements depending on which platforms are being supported.

Cloud Hybrid Orchestrator agents in a valid state on

  • Primary Domain Controller
  • Azure AD Connect Server

On Prem Orchestrator agent in a valid state on

  • Primary Domain Controller

Setup & Configuration​

Global Config

  • All Staff Group
  • (On Prem, Cloud Hybrid) Primary AD Controller
  • (Cloud Hybrid) Azure AD Connect Server

Microsoft Graph API

  • (Cloud Only) Authorization and Delegation configured

Process​

The steps that the package takes during process execution are:

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Prem Only​

  1. Retrieve a list of users from the All Staff Group for the client and pick one to perform an update.
  2. log in to the Primary Domain Controller and retrieve the user and their current properties.
  3. Fill out a form to update the details of the user. The following options are allowed:
    • Display Name
    • Manager
    • Title
    • First Name
    • Last Name
    • Description
    • Department
    • Office
    • Office Phone
    • Mobile Phone
    • Company
    • Street
    • City
    • State
    • PostCode/ZIP Code
    • Country
  4. Ensure no duplicate proxy addresses are found
  5. Update the user's details on the primary domain controller

Cloud Only​

  1. Retrieve a list of users from the All Staff Group for the client and select the one with which we will update details.
  2. Retrieve the selected user and their current properties from Azure
  3. Fill out a form to update the details of the user. The following options are allowed:
    • Display Name
    • Manager
    • Title
    • First Name
    • Last Name
    • Description
    • Department
    • Office
    • Office Phone
    • Mobile Phone
    • Company
    • Street
    • City
    • State
    • PostCode/ZIP Code
    • Country
  4. Ensure no duplicate proxy addresses are found.
  5. Ensure no duplicate proxy addresses are found. If a duplicate is found, the reform is returned to enter a different address.
  6. Update the user's details in Azure

Cloud Hybrid​

  1. Retrieve a list of users from the All Staff Group for the client and select the one with which we will update details.
  2. log in to the Primary Domain Controller and retrieve the user and their current properties.
  3. Fill out a form to update the details of the user. The following options are allowed:
    • Display Name
    • Manager
    • Title
    • First Name
    • Last Name
    • Description
    • Department
    • Office
    • Office Phone
    • Mobile Phone
    • Company
    • Street
    • City
    • State
    • PostCode/ZIP Code
    • Country
  4. Ensure no duplicate proxy addresses are found.
  5. Ensure no duplicate proxy addresses are found. If a duplicate is found, the reform is returned to enter a different address.
  6. Update the user's details on the primary domain controller
  7. Perform a dir sync via Azure AD Connect to make sure details are replicated