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Pia: Computer Performance Report

Overview​

This package allows the Chat User to check the client's computer for performance issues.

Platforms​

The package supports the following platforms

  • Cloud Hybrid
  • Cloud Only

Requirements​

  • Microsoft Graph API Authorization and Delegation

Setup & Configuration​

Global Config

  • All Staff Group

Microsoft Graph API

  • Authorization and Delegation configured

Process​

The steps that the package takes during process execution are:

  1. Pia will connect to Azure and get a list of group members
  2. A list of users is presented to the engineer and Pia requests the engineer to select a user to run the performance report on
  3. Pia will present a list of all machines if the user has not recently logged into a machine
  4. Pia collects the system information of the End User's machine.
  5. The engineer is presented with the performance report