Skip to main content

Pia: Remote Desktop Setup

Overview​

This package allows the Chat User to configure RDP shortcuts for the end user and optionally send an email to the end user notifying them of success.

Platforms​

The package supports the following platforms

  • All

Requirements​

Orchestrator agents in a valid state on

  • Primary Domain Controller
  • Target Workstation

Cloud Only & Cloud Hybrid

  • Microsoft Graph API Authorization and Delegation

Setup & Configuration​

Opt-In

  • This package requires to be manually opted into

Tags (either)

  • RDE: Windows RDP
  • RDE: Windows RDWeb

Global Config

  • Primary Domain Controller

Package Config

  • Remote Desktop Type
  • Profile Name
  • URL/Server Address
  • Security Group
  • Properties

Cloud Only & Cloud Hybrid

  • Microsoft Graph API Authorization and Delegation

Process​

The steps that the package takes during process execution are:

  1. Pia will obtain a list of users and sends a form prompting the engineer to select a user to troubleshoot issues for.
  2. Pia will then obtain a list of machines for the user and send a form prompting the engineer to select a users workstation
    • If none exist pia will return a list of all available workstations for the client.
  3. Pia will then validate the user is part of the relevant security group.
    • If not a part of the security group, the user will be asked if they would like to add them.
  4. Pia will begin the profile creation and create a desktop shortcut.
  5. Pia will prompt the engineer to ask if they would like to send an e-mail to the end user.
  6. Pia will then notify the end user that the account has been set up for remote desktop via email and inform the engineer that the email has been sent.