Pia: Remote Desktop Troubleshooting
Overview
This package allows the Chat User to troubleshoot RDP shortcuts for the end user. It will check:
- User account locked or disabled
- Expired Password
- Member of the correct security group
Platforms
The package supports the following platforms
- All
Requirements
Orchestrator agents in a valid state on
- Primary Domain Controller
- Target Workstation
Cloud Only & Cloud Hybrid
- Microsoft Graph API Authorization and Delegation
Setup & Configuration
Opt-In
- This package requires to be manually opted into
Tags (either)
- RDE: Windows RDP
- RDE: Windows RDWeb
Global Config
- Primary Domain Controller
Package Config
- Remote Desktop Type
- Profile Name
- URL/Server Address
- Security Group
- Properties
Cloud Only & Cloud Hybrid
- Microsoft Graph API Authorization and Delegation
Process
The steps that the package takes during process execution are:
- Pia will obtain a list of users and sends a form prompting the engineer to select a user to troubleshoot issues for.
- Pia will then obtain a list of machines for the user and send a form prompting the engineer to select a users workstation
- If none exist, Pia will return a list of all available workstations for the client.
- Pia will check the user account for these issues:
- If the account is locked out, Pia will prompt the engineer to unlock the account
- If the password has expired, Pia will prompt the engineer to reset the password.
- If the account is disabled, Pia will prompt the engineer to enable the account
- If not a member of the RDP Group, Pia will prompt the engineer to add the user to the group
- Pia will then troubleshoot the remote desktop profile and perform the following actions:
- If the profile does not exist, Pia will prompt the engineer to enable the account
- If the profile is incorrectly configured, Pia will prompt the engineer to set the correct values
- Pia will then run the troubleshooting steps in Step 3 before finally outputting the final diagnostic results for review.