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Pia: Win10 Printer Troubleshooting

Overview​

The package will perform troubleshooting steps against the target computer and its printers. This includes checking the print spooler status and querying the printer's state.

Platforms​

The package supports the following platforms

  • Cloud Only
  • Cloud Hybrid

Requirements​

  • Orchestrator agents in a valid state on
    • Target Workstation
  • Microsoft Graph API Authorization and Delegation

Setup & Configuration​

Microsoft Graph API

  • Authorization and Delegation configured

Process​

The steps that the package takes during process execution are:

  1. Pia connects to Azure and obtains a list of group members
  2. Pia presents a list of users to the engineer and requests they select one to perform printer troubleshooting on
  3. Pia will present the engineer with a list of all machines if the user selected did not recently log into a machine
  4. Pia will check the printer services such as the print spooler and ensure it is running
  5. Pia will present a list of printers to the engineer and allow the engineer to select one to set as a default printer and perform basic diagnostics such as test printing
  6. Pia will perform printer troubleshooting including status checks such as paper jam checks, out-of-paper conditions, stuck jobs and more.
  7. Pia will present the engineer with the results of the troubleshooting