Pia System Limits
This section provides an overview of all limits configured within the Pia Partner Portal.
Approvals Limits
| Item | Limit | Description |
|---|---|---|
| Approval retention/availability | 20-48 hours | This is the time after which the link will no longer open once the request has been approved. |
| Approval Link Expiry | 100 days | This is the amount of time the link remains clickable when no response is received to the request. |
Data Retention Limits
Logs and Audit Data
| Item | Retention | Description |
|---|---|---|
| Activity logs (successful) | Default - 30 days | logs created by successful automations that will be stored in the database. This can be configured in the Tenant Settings screen. |
| Activity logs (error) | Default - 60 days | Logs created by errored automations that will be stored in the database. This can be configured in the Tenant Settings screen. |
| Tech Assist logs | Indefinitely | Conversation between the engineer and Pia in the Tech Assist Chatbot that will be stored in the database. |
| Pia Chat logs | Indefinitely | Conversation between the engineer and end user within the Pia Chat Tab in the Tech Assist Chatbot and the end user's Teams chat that will be stored in the database. |
| Queue Statistics Logs | Default - 10 days | Logs that help Pia's internal team troubleshoot package issues created by Package queries that will be stored in teh database. This can be configured in the Tenant Settings screen. |
Automation Data
| Item | Retention | Description |
|---|---|---|
| Activity outputs | 60 days | Activity output data includes all state and available data retrieved and stored during automation execution. This may include data obtained such as list of users from Active Directory, available licenses from Office 365 and so on. |
| External events | Indefinitely | This is the data stored from the external event execution such as PSA sending Pia Webhook when a ticket is saved etc. |
| Schedule History | 60 days | This is the record of the scheduled occurrence for an automation. This can be configured in the Tenant Settings screen. |
Operational Limits
| Limit | Value | Description |
|---|---|---|
| Parallel PowerShell Script executions | Default - 3 concurrent executions | This is the max number of PowerShell activities which can be concurrently executing where the script is running on Pia's infrastructure i.e. Inline PowerShell or PowerShell activity not running on an agent. |
| PowerShell memory allocation per execution | Default - 600 MB | This is the max memory allocated per powershell container used in automation execution. |
| API throttling | Unrestricted at current | There are pans to implement sensible API Throttling and Traffic Shaping policies. Please use the APIs responsibly and implement retry behaviour for throttling HTTP Code 429 to future proof your solution. |
| SMS | 100 per day (no more than 500 per month allocated per tenant) | This is the number of SMS you can send using the send_sms activity. |
Pia Chat Limits
| Item | Limit | Description |
|---|---|---|
| Teams Display Limit for SmartForms and Open Tickets | 15 | This is the number of items returned from a request to get information about in progress SmartForms and / or Open tickets in Microsoft Teams. Note: This is not a 'processing limit' but simply a UI display limit to limit the cap of information returned in the call. |
| Pia chat history available to LLM | 12 hours | This is total time where the Pia Chat history from the AI Resolution Assistant or the dedicated chat will be available to LLM. Providing this history to the LLM enables it to preserve conversational context across the day, improving continuity when users create multiple tickets or revisit issues discussed earlier such as those raised several hours ago. |
Runtime and Execution Limits
| Limit | Default | Description |
|---|---|---|
| Activity runtime | 60 minutes | This is the max time limit where the activity will run. This can be configured in the Tenant Settings screen. |
| SmartForms timeout | Default - 72 hours | This is the max time limit where the unsubmitted SmartForms will remain open as a draft. This can be configured in the SmartForms Workflow screen > Automated Workflow Statuses settings. |
Session and User Experience Limits
| Item | Limit | Description |
|---|---|---|
| Pia Portal Login Timeout | 1 hour | This is the time after which user will be automatically logged out of the Partner Portal. This can be configured in the Tenant Settings screen and ON by default |
Versioning Limits
| Item | Limit | Description |
|---|---|---|
| Sandbox versions | 1 version | This is the total number of versions you can create and store for an automation in Sandbox mode. |
| Live versions | Unlimited | This is the total number of versions you can create and store for an automation in Live mode. |