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Enabling Pia for a client

Enabling Pia for use inside your Ticketing System by Help Desk/Service Desk Engineer Staff is configured/enabled on a per Client basis.

  1. In the Pia Portal, click on "Clients" and then select a Client from the list.

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  1. In the Client Dashboard, there will be a Pia Status tile, the tile will have a toggle with "Engineer" option.

  2. Toggle/Set the "Engineer" option to Yes. Examples of enabled/disabled status is below.

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  1. Open a ticket in your Ticketing System for the client, Pia should show as available for the ticket.