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Enabling Pia for a client

Enabling Pia for use inside your Ticketing System by Help Desk/Service Desk Engineer Staff is configured/enabled on a per Client basis.

  1. In the Pia Portal, click on "Clients" and then select a Client from the list.

  1. In the Client Dashboard, there will be a Pia Status tile, the tile will have a toggle for Engineer.

  2. Set the toggle to 'Yes'.

  1. Open a ticket in your Ticketing System for the client, Pia should show as available for the ticket.