Overview

Welcome to your first steps with Pia aiDesk

To start you on your journey to hyper-automation of your Service Desk with Pia, we have created this implementation guide.

Over the next few topics in the Implementation section, we will deep dive into the process of deploying Pia into your organization.

The topic pages in the Implementation section are listed in the order which we recommend for Pia's deployment.💡

The onboarding journey 🛣️

Please see the list of topics below in order of action:

1. Items to Consider - Environmental issues to be aware of
2. Azure/Microsoft 365 - Pre-setup tasks in Azure/Microsoft 365
3. Tenant Provisioning - Creating your Pia Tenant
4. API Keys - Creating API Keys
5. Ticketing System Connected Services - Integrate with your PSA
6. Users and Groups - User and Group Management
7. Clients - Client Configuration
8. Agents - Agent Installation
9. Testing and Training - Package Configuration, Testing & Environment Validation
10. Pia in Your Ticketing System - Installing and Enabling the Pia Extensions for your ticketing system
11. Package Customization and Configuration - Additional customization and configuration of packages
12. Enabling Pia - Turning on Pia for use via Ticketing System