Intro
Platform Release Notes for RC6 (RFC83)
Version: 1.0.20221218.23
Includes details of:
- 5 New Features
- 6 Feature Enhancements
- 1 Integration
- 10 Bug Fixes
The major issues covered by this release are: Adoption Report improvements and bug fixes; User Interface improvements, including auto feedback and timezone displayed; Integration with Office 365 to improve sending Pia email; and Chatbox Automation suggestion improvements
Also available, is the latest version of the [AutoTask Browser Extension].
Ticket Summary
| ID | Change Type | Title |
|---|
| 5887 | New Feature | Form checking to prevent Chatbox session errors |
| 8682 | New Feature | Pia Chatbox can provide audio feedback when Pia responds to an Engineer request |
| 8916 | New Feature | Added extra variables to allow easier integration with Teams/Slack |
| 9466 | New Feature | Client ID displayed on Client page |
| 9946 | New Feature | Link clients in a parent-child relationship |
| 10875 | New Feature | Restrict Engineer access to Software Screen |
| 7575 | Feature Enhancement | Extend the functionality of Pia Chrome extension for Autotask |
| 7835 | Feature Enhancement | Pia Chatbox notifies Engineer if a ticket is already open |
| 7837 | Feature Enhancement | Timezone is displayed with Date/Time packer |
| 8895 | Feature Enhancement | Improved Pia Agent installation error logging |
| 10709 | Feature Enhancement | Performance improvements when installing multiple Pia Agents at the same time |
| 13524 | Feature Enhancement | Adoption Report performance improvements |
| 6156 | Integration | Add Connected Service Office 365 Email |
| 9854 | Bug Fix | Pia animation not being disabled if multiple tabs open |
| 10923 | Bug Fix | Text box being blank after submitting form |
| 11619 | Bug Fix | Hover over multi-select form elements not showing correct information |
| 11637 | Bug Fix | Unable to export Chatbox history |
| 11972 | Bug Fix | Chatbox: Misleading ticket closed notification |
| 12523 | Bug Fix | Chatbox not starting suggested Automation |
| 12681 | Bug Fix | Agent fails to execute looped activity |
| 13373 | Bug Fix | Adoption Report Data Table page selector not working |
| 13946 | Bug Fix | Tickets appearing on multiple tabs of Adoption Report |
| 13947 | Bug Fix | Adoption Report: Incorrect count for Pia Champions tile |
Ticket Details
| |
|---|
| Change Type | New Feature |
| Title | Form checking to prevent Chatbox session errors |
| Details | Add form checking to catch where a malformed form could break a Chatbox session. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Pia Chatbox can provide audio feedback when Pia responds to an Engineer request |
| Details | Added the ability for the Pia Chatbox to play a beep sound when Pia responds to an Engineer if the Chatbox is on a hidden window or tab. The feature is disabled by default but easily enabled by clicking on the Pia Chatbox header. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Added extra variables to allow easier integration with Teams/Slack |
| Details | Add extra variables to allow Automations to more easily send messages via Teams and Slack. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Client ID displayed on Client page |
| Details | The Client page now displays the ID of each client in a new column. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Link clients in a parent-child relationship |
| Details | Clients can now be linked in a parent-child relationship. This allows the child client to utilise the parent client's resources, such as the AD server. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Restrict Engineer access to Software Screen |
| Details | Add restrictions to the Software Screen so that only Engineers with the correct permission level can make additional software available for installation. This feature stops unnecessary software from being made available to install. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Extend the functionality of Pia Chrome extension for Autotask |
| Details | The Pia Chrome extension for Autotask's functionality has been extended so that now Live Activities View is also displayed in Autotask. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Pia Chatbox notifies Engineer if a ticket is already open |
| Details | If an Engineer opens a ticket that is already open by another Engineer the Pia Chatbox displays an orange banner to notify them the ticket is already open and the Engineer working on it. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Timezone is displayed with Date/Time packer |
| Details | The Timezone is now displayed beside selected Data and Time and with the Date/Time packer. This is designed to remove confusion when selecting a scheduled time for a job. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Improved Pia Agent installation error logging |
| Details | The Pia Agent installer now writes more human-readable error messages if there are errors when installing the Pia Agent. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Performance improvements when installing multiple Pia Agents at the same time |
| Details | Pia has implemented performance enhancements to remove issues that were causing timeout when installing multiple Pia Agents at the same time. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Adoption Report performance improvements |
| Details | Performance improvements have been made to speed up the population of the Adoption Report. |
Ticket Summary
| |
|---|
| Change Type | Integration |
| Title | Add Connected Service Office 365 Email |
| Details | Add Office 365 Email as a connected service with the intent to simplify the way Automations are authenticated to send email. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Pia animation not being disabled if multiple tabs open |
| Details | Fixed an issue where, if Pia was open in multiple tabs and the Pia Animation was disabled in one, the animation would not be disabled in all tabs. The animation is now disabled in all tabs if disabled in one tab. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Text box being blank after submitting form |
| Details | Fixed an issue where a text box in a Chatbox form would become blank after the form was submitted in some circumstances. The Chatbox forms now retain text after submitting forms. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Hover over multi-select form elements not showing correct information |
| Details | Fixed an issue where the Hover over a multi-select form element was not displaying the correct information. Hovers now correctly display the option's value. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Unable to export Chatbox history |
| Details | Fixed an issue where Chatbox history would fail to export. Chatbox history now exports correctly. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Chatbox: Misleading ticket closed notification |
| Details | Fixed an issue where Pia was stating the ticket was closed if it was unable to access a ticket. Pia now notifies Engineers if they could not access the ticket.
This can occur if permissions have not been set up correctly for Pia to access your Ticketing System. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Chatbox not starting suggested Automation |
| Details | Fixed an issue where the Chatbox was not starting the suggested Automation when clicking 'Start Suggested' in some circumstances. The Chatbox is correctly starting suggested Automations now. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Agent fails to execute looped activity |
| Details | Fixed an issue where an Automation was failing to execute actions on an Agent when run in a loop. Automations now execute actions in loops correctly. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Adoption Report Data Table page selector not working |
| Details | Fixed an issue where the page selector in the Adoption Report's Data Table was not working. The page selector works correctly. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Tickets appearing on multiple tabs of Adoption Report |
| Details | Fixed an issue where some tickets were incorrectly classified as both 'Pia Tickets' and 'Missed Opportunities' on the Adoption Report. Tickets are now classified correctly, and only appear on one tab of the Data Table. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Adoption Report: Incorrect count for Pia Champions tile |
| Details | Fixed how the Adoption Report calculates the value of the Pia Champions - Pia Serviceable |
Ticket Summary