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✨ Automation 10 Release 🤖

We are excited to announce the release of Automation 10! In this release, we’ve focused on enhancing some of our most popular features, including AI Triage, CSP Integrations, and SmartForms Automations. As you explore the release notes, you'll discover exciting new capabilities designed to make these features even more robust and deliver smoother, more seamless automation.

What's New 🌟​

Release Items:

  • 2x New Automation Packages!
  • 🎆NEW AI AutoStart Automations!🎆: for OneDrive AND Computer Performance Report.
  • 1x New Integration!: User Onboarding/Offboarding license procurement via Ingram Micro.
  • AI Triage Updates: More conditions and actions added to dispatch!
  • Semi-Hybrid Support for SmartForms Automations: 3x SmartForm automations receive the Semi-Hybrid treatment!



When will I receive Automation 10?

⬆️ Great news! Your Pia aiDesk tenant will be updated to Automation 10 by December 2024. Sit back and relax; you don't need to refresh your Pia tenant continuously. An email with the Release Notes will be sent to you once the update is complete.

New Features and Enhancements​

🌟 2x New Automation Packages 📦​

  • 👥 Bulk User Offboarding: It's finally here! After receiving your valuable feedback through Pia Ideas, you can now Offboard multiple users at a time! (#23948)
  • 🖥️ Computer Space Cleanup V3: We are relaunching the Computer Space Cleanup package, this will have all of the functionality of Versions 1 and 2 so you won't miss out on your favorite features. (#24212)
Click here to see how the Bulk User Offboarding Automation runs in your Pia chatbot! 🤖

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🌟 NEW AI AUTOSTART AUTOMATIONS!! 🤖​

(Early Adopters Program Only)

  • We're excited to announce the release of our new AI AutoStart Automations for the OneDrive Troubleshooting Automation (#25874) AND Computer Performance Troubleshooter AutoStart Automation (#25927) with real-time diagnostic reporting as users submit their tickets, engineers are equipped with the completed initial report to resolve tickets faster!

🌟 CSP Integrations​

🪪 Feature Enhancement​

The CSP Integration has been enhanced with additional functionalities to better handle over assigned licenses and multiple Subscriptions/Licenses with different commitment periods.

To learn about these changes, refer to this article.

🪪 Ingram Micro (CSP)​

(Early Adopters Program Only)

  • Ingram Micro now adds to our list of supported CSPs for managing Office 365 licenses! You can now automatically manage Office 365 licenses directly through our automation processes like Staff Onboarding, Staff Offboarding, and Manage User Licenses. This enhancement will save you time and streamline your routine processes, making license management more efficient and hassle-free! (#23049 and #23050)

🌟 AI Triage Updates 🚛​

We've added 4 new conditions to AI Triage to better manage your incoming tickets! Check out the New AI Triage Experience Release Notes.

  • Ticket Status Condition for Ticket Dispatch. (#13871)
  • Triage Condition for matching board: route tickets to the appropriate Help Desk Board based on conditions you specify! (#15583)

🌟 Semi-Hybrid Support for SmartForms Automations!​

  • We've expanded our environment support to Semi-Hybrid for SmartForms.
    • Password Reset (#24789)
    • Staff Offboarding (#24791)
    • Staff Onboarding (#24790)

New and Enhanced in this Release ✨​

  • 📅 Get Staff Account Details Automation has a new property, "Password Last Set Date", this shows when the user last set their password. (#25192)
  • 🤓 Added support for SAM Account Name for the User Onboarding Package - specifically new username format First Name and first two characters of Surname: johnsm (for John Smith). (#25808)
  • 📮 NEW Extension Automation: Enable Mailbox Archiving. (#24746)
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To utilize the Enable Mailbox Archiving Automation and Integration in Pia, you'll need to contact your PSM to gain access to the Enable Mailbox Archiving Integrations (or via Partner Support).


Stay Connected with us at Pia! ⚡

Your feedback matters to us! 💜

🛠️ We're here to help — reach out to Partner Support whenever you need assistance.

💡 Got ideas to enhance Pia aiDesk? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

⚙️ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! 🚀

We hope these enhancements improve your experience and streamline your workflows. Stay tuned for more updates and new features in future releases. As always, your feedback is invaluable to us. Please don't hesitate to reach out with any questions or suggestions.

Thank you for choosing Pia aiDesk as your automation platform of choice!

The Pia Product Team