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✨ Platform 16 Release 🏭

The signature features of this release are undoubtedly the new Integrations Experience / Custom Integration capability and the Automated Time Logging feature. These advancements are designed to save time, boost efficiency, and improve execution hygiene, aligning with our commitment to delivering a more streamlined and effective automation experience.

What's New 🌟​

Release Items:

  • Automated Time Logging
  • Introducing the New Integration Experience (Early Adopters Only)
  • Improved chatbot experience for MS Delegate Token Expiry
  • Optional Session Timeout for Better Security
  • Bug Fixes 🐛


When will I receive Platform Release 16?

⬆️ Your Pia aiDesk tenant will be updated to PR16 by end of October 2024.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.

New Features and Enhancements​

🌟 Automated Time Logging​

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We’ve made tracking your automation time easier than ever! You can now specify a pre-defined amount of time to log against each ticket, which helps you keep an accurate record of the time spent on each task. This feature is configurable per automation and can be set up in bulk for all clients, reducing the need for manual effort. It’s a simple way to ensure you’re accurately tracking and billing your automation efforts. (#24684)

Read more on how to configure this new feature here: Automated Time Logging

🌟 Introducing the New Integration Experience​

(Early Adopters Program Only)

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Imagine you’re using Pia’s staff onboarding automation, but it doesn’t quite cover the entire process—perhaps there's an extra step unique to your system. Or, say you need help troubleshooting and want a step-by-step guide generated automatically via ChatGPT which is specific to your ticket and issue. With the Integration Experience, you can bridge the gap by setting up custom automations with 3rd party Apps and API's to handle that final onboarding task automatically and give you that extra capability you are looking for on your service desk.

The New Integration Experience offers two key benefits:

  1. Easily Set Up Pre-Built Pia Integrations: Get up and running quickly with Pia’s native integrations, designed to work seamlessly with popular platforms.
  2. Custom Integrations at Your Fingertips: If Pia doesn’t have your favorite software pre-integrated, no problem! Use the Integration Experience. to build your own automations with any external API, allowing you to tailor Pia’s automation environment exactly to your needs.

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Whether it's connecting to a CRM to create a new user every time the onboarding automation runs, or setting up a custom VoIP integration with your chosen vendor, the possibilities are endless—provided the software supports API access. With the Integration Experience, you’ll save time, boost efficiency, and gain the flexibility to automate exactly how you want, without being limited by pre-built options.

Dive deep into the New Integration Experience, check out the following articles and video tutorials!

Interested in becoming an early adopter?

Speak to your Partner Success Manager if you're interested in joining the Early Adopter program or finding out more information about gaining early access to new features. While these features are still being perfected, your feedback will play a key role in shaping the final product, and you'll have the opportunity to enjoy the latest innovations first!

🌟 Improved chatbot experience for MS Delegate Token Expiry​

We've enhanced how Pia handles expired MS Graph API and Delegate tokens. Previously, when a token expired, the automation would error. Now, instead of halting everything, Pia will notify that you need to reauthorize. You can then refresh Pia once you have reauthorised in the Pia Portal to continue the automation. This update ensures fewer disruptions and a much smoother workflow.(#22659)

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🌟 Optional Session Timeout for Better Security​

We’re excited to introduce an optional session timeout feature for the Pia Partner Portal. This means you can choose to have users re-login after a period of inactivity, adding an extra layer of security. It's a great way to keep user sessions secure and reduce the risk of unauthorized access. Remember, this feature is entirely optional and can be configured to suit your needs! (#24181)

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Bug Fixes 🐛​

  • We resolved an issue where some styles were applied globally instead of to specific forms in the Partner Portal, ensuring the correct display of forms across the platform. (#25296)
  • We fixed an issue where the search bar would scroll along with the table when viewing multiple automations. The search bar now remains fixed in place while scrolling. (#25351)

Early Adopters Feature Update 🔍​

Microsoft Partner Portal to perform the Microsoft Graph API "Authorisation" process​

Speed up your onboarding of new clients into Pia!

We are currently working with our alpha partners on the Microsoft Partner Portal feature, and the feedback so far has been positive. Everything seems to be going well, and we are making great progress. We anticipate that this feature will be ready for global availability soon. Stay tuned for more updates!


We hope You'll enjoy these new enhancements and features. Stay tuned for more updates and new features in future releases. As always, your feedback is invaluable to us. Please don't hesitate to reach out with any questions or suggestions.

Thank you for choosing Pia aiDesk as you automation platform of choice!

The Pia Product Team


Stay Connected with us at Pia! ⚡

Your feedback matters to us! 💜 🛠️ We're here to help—reach out to Partner Support whenever you need assistance.

💡Got ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

⚙️ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! 🚀