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Platform 10.1 Release 🏭

What's New 🎯​

Please find a summary of our latest updates, including enhancements, performance improvements, and bug fixes. As always, contact our Partner Support for any assistance required.

  • 6 Enhancements 💡
  • 5 Adoption Reporting Fixes 📊
  • 8 Other Bug Fixes 🛠️

Remember, our team is here to help you make the most of these new improvements and features!

Version#: 1.0.20230715.9

🔥 Enhancements​


📒 Ticket Note Audit Log Customisation Options​

We've introduced a new set of configuration switches for the Audit Log. These options offer fine control over audit events for when a package 1) starts, 2) produces form output, 3) encounters an error, 4) completes, and 5) is scheduled. This enhancement provides increased control and visibility over your automation operations (#13325).

📚Adoption Report Performance Improvements:​

We've made a bunch of behind the scenes changes to enhance the performance of the Adoption Report functionality for faster, smoother user experience (#20079, #21173).

🚮 User Deletion from Partner Portal​

We now offer the ability to delete users directly from within the Partner Portal UI. This feature streamlines user management and accelerates administrative tasks (#17642).

🔑 Finer Grained Access Control​

To enhance our access control mechanisms, we've also introduced finer-grained roles for the portal, splitting each major function between a "View" and an "Edit" role (#19742).

💡Shortcut to Raise Ideas:​

We've added a Quick Link on the Partner Portal homepage for easier access to ideas.pia.ai (#19520).

🐛 Bug Fixes​

Here are some of the more important bug fixes in this release:

Adoption Report Fixes​

  1. Unusual Close Date: The value for closedDate was in an incorrect format (#19831).
  2. Filter including Report Dates: Fixed an issue where adoption report dates were being saved as part of the filter (#20449).
  3. Merged Tickets Showing Up as Missed Opps: Fixed an issue where the Adoption Report was counting merged tickets as missed opportunities, causing inaccuracies in the report (#20544).
  4. Missed Opportunities Infrastructure: Fixed an issue where the Pia Serviceable and Missed Opportunities Infrastructure queries were not excluding packages if they were not part of the associated client's environment (#20768).
  5. Merged Tickets not flagged as IsChildTicket: Existing method to extract parentid of merge child ticket was incorrect (#20945).

Other Fixes​

  1. Pia Not Suggesting Packages for Autotask: When a ticket with an empty description was created, the ML Model did not run, resulting in no package suggestions. The fix is to use the ticket title to run the ML Model when the description is missing (#20470).
  2. Download Chat History Button Error 500: Fixed an issue where a user would get a 500 error when downloading chat history (#20372).
  3. "Reset" Delegate Permissions Button: The button was erroneously removing permissions for all apps. This bug has been resolved (#20396).
  4. Roles Not Automatically Being Assigned on Authorize: Fixed an issue with how roles get automatically assigned during aurthorise (#20412).
  5. Graph API Authorisation Fails to Present a List of Options: Fixed error in Azure Sign-in (#20745).
  6. Package Execution Listing Not Visible: When executing an extension automation, the package listing was not visible due to a silent exception caused by a data type mismatch (#20788).
  7. Conflicting Naming for Manage User Licenses: Issue was that the suggested package includes deleted published packages. (#20933).
  8. Canvas not emailing ticket contact when adding note: Ticket contact was not being sent an email. The fix introduced the required flag (#20955).