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✨ Platform 11 Release 🏭

What's New 🌟​

We're pleased to share our latest platform release RC11!

In this release, we have laid the groundwork for Smartforms along with the following changes:

  • 5 Enhancements 💡
    • Added Pax8 CSP Integration
    • Performance Enhancements
    • Added SharePoint Graph API Permissions
    • Added Azure Cloud Sync Graph API Permissions
    • Updated Partner Portal Menu layout
  • 10 Bug Fixes 🛠️

See below for further details.

As always, We're here to help — reach out to Partner Support whenever you need assistance.

🔥 Enhancements​

Added Pax8 CSP Integration​

With this release, we have created support for our first CSP integration!

Pia now offers integration with Pax8, enabling you to meet your licensing needs through Pax8. You can now set up a Connected Service for Pax8 within the Connected Services screen of your Pia portal. This allows you to make use of it as part of Extension Automations and Custom Automations.

Pia will be updating over the next month or so it's existing automations (New User and Terminate User) to increment and decrement licensing as part of those processes. We will also be adding a new Automation for Managing Licensing via Pia.

To learn more on configuring the connected service for Pax8, refer to this article.

Performance Enhancements​

Performance improvements should be noticeable in the following areas across Pia:

  • Client Screen
  • Package Editor Screen
  • Pia Chatbot Screen
  • Pia ConnectWise Embed/Chatbot Screen
  • Pia Package Execution (#21233, #20793, #20794, #20795 and #20796)

Added SharePoint Graph API Permissions​

SharePoint support has been added via the ability to reauthorise your client with an increased scope covering SharePoint which will allow you to write custom automations that connect to SharePoint to perform actions (#19878)

Added Azure Cloud Sync Graph API Permissions​

Azure Cloud Sync permissions have now been added in preparation for Pia to roll out support for Cloud Sync in place of Azure AD Connect for Pia's AI Desk automations (#19478)

Updated the Pia Partner Portal Menu Layout​

We have updated the Partner Portal Menu to be more condensed. This allows us to free up some space in the menu as well as make the menu options easier to find (#18016)

🐛 Bug Fixes​

Here are the bug fixes in this release:

Adoption Report Fix​

  1. Tickets from 2021/2022 are coming up in the adoption report: Applied changes to make sure not to update the ReportingDate in the training record if the ticket lastmodified date is older than 90 days by default. The value can be controlled using the settings.(#21183).

Other Fixes​

  1. An asterisk (*) is displayed on the activity while switching from one activity to another after discarding the changes made in the first activity. (#19516).
  2. In the Agent Screen sorting via LastCheckInDate was not working previously. This has now been fixed. (#21272)
  3. Live Packages: Width change should resize the package list. (#21780)
  4. Live Packages Screen: fixed ordering of the logs in live packages view. (#21783)
  5. Added some more robustness to the way that we handle Microsoft App Registrations/Authorisations to ensure that they auto renew more regularly and that the authorisation only expire when the password is changed on the account. (#19438)
  6. When Authorising clients, there were a couple of scenarios that would cause the page to look like it was consistently loading meaning it looked like the Authorisation has failed or always in progress. We have updated to have some Refresh steps and retry loops which we would expect you to be able to authorise clients with one interaction now. (#21233, #21154)
  7. Updated the scopes to allow cloud sync to be used as a part of the Pia automations. Like with most updates, we will update the Pia automations to take advantage of the updates on the scopes in the coming month. (#19478)
  8. Fixed an edge case where an IT Glue link was not working for a client as there was an extra space in ConnectWise Connected Service. (#21462)