We are excited to introduce our new Platform Release 17.2 containing additional bug fixes to further elevate your experience! This release has a number of performance and stability updates to stay ahead of the heavy automation enthusiasts out there (you know who you are!)
⬆️ Your Pia aiDesk tenant will be updated to PR 17.2 by end of January 2025.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.
Bug Fixes 🐛
- Fixed an issue which could occur during MS Graph API Authorisation which prevented the exchange role from being granted properly to Pia during the authorisation process due to Microsoft's backend servers not synchronising quick enough for Pia to perform the actions in sequence. Pia now processess the authorisation process over a period of time with retry behaviour until the command succeeds. (#25257)
- Resolved an issue with how repeating sections are displayed in SmartForms. This issue only occurs in specific custom automation scenarios (whereby a listbox in a repeating section with a 2 column layout configured would render in an incorrect layout) . (#26029)
- Fixed an issue with the Pia Config Watcher health rule for SmartForms ticket defaults which was causing the rule to trigger if no status was set in the SmartForm workflow states even though it is not a required field in the SmartForms setup screen. (#26040)
- Fixed an issue with the Pia Chatbot where the 'info' option was not being displayed correctly. (#26395)
- Added a filter in the User Groups page to hide deleted users from the user groups. (#26467)
- Fixed the logic of the AI Auto Reply feature for SmartForms so that it is more robust and covers multiple edge case scenarios. (#26842)
Stability, Performance and Security!
- The client configuration screen in the Pia Partner Portal now loads quicker!
- The extension points option in the client configuration screen now loads instantly!
- Partners running many automations at the same time should see more reliable execution of automations with much more handling and management of memory and powershell execution performance added!
- Security updates, including:
- Additional verification of installer and agent files during agent startup and updates to prevent tampering of the agent by a malicious actor. This is over and above the protection which Microsoft Smartscreen (Windows) provides for authenticode encrypted applications (which Pia already adheres to).
- Further verification of allowed certificates used for the code signing of the Pia Agent, this is in addition to Microsoft Authenticode (industry standard), the Pia Agent will go over and above by performing self verification from Pia's service that the installer and executable files are signed with a Pia approved public key (as obtained from your Pia Tenant) on the machine.
Note: The security updates to the agent in this release are to enhance security for privilaged scenarios. This means adding additional checks, constraints and restrictions for what a user can do in scenarios where that user already has full access to a machine or system. Pia takes security seriously and we will continue to enhance the controls and measures in place to go far over and above industry standards.
Your feedback matters to us! 💜 🛠️ We're here to address any issues or suggestions you have, just drop us a line at
partner-support@pia.ai for assistance.💡Got ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!
⚙️ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person.
Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.
Let's make AI and automation magic together! 🚀