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Platform 14.2 Release 🏭

🕵️‍♂️ Why do we have Platform and Automation? - Understanding Our Release Streams

At Pia, we operate two distinct release streams for aiDesk: Platform and Automation.

Platform releases refer to updates to our Software's backend, including the Pia Portal, aiDesk's architecture and infrastructure.

On the other hand, Automation releases encompass everything related to our aiDesk packages, Pia Triage, SmartForms, and other automation scripts.

This dual-stream approach ensures that we can efficiently deliver improvements across all facets of the Pia aiDesk ecosystem, providing you with a seamless and optimized experience.

Building on the success of Platform 14.1, we are excited to announce the release of Platform 14.2, featuring new enhancements and critical bug fixes to further improve your experience! 🚀
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Platform 14.2 will be progressively rolled out to all partners over the next few weeks.

🐛 Bug Fixes​

HaloPSA:​

  1. Fixed an issue where some HaloPSA users received an error "Ticket Type not set" while scheduling user offboarding automations. [#24527]

Automations:​

  1. Added additional filtering to AI Condition autostart to prevent it from firing multiple times. [#24400]
  2. Fixed issues where automations were timing out due to limits on how much log information they could generate. [#24778]
  3. Fixed a issue where the Pia Chatbot would not detect the ticket as closed under certain conditions. [#24761]

ML​

  1. Fixed package suggestions not returning results by changing to case sensitivity match. [#24788]

Adoption Report​

  1. Updated Pia Adoption Report to ensure engineers count updates correctly when tickets are completed. [#24760]
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Stay Connected with us at Pia! 📞 Your feedback matters!

  • We're here to help—reach out to Partner Support whenever you need assistance.

  • Got ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!

  • Ready to supercharge your automation journey? Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! 🚀