Version: 1.0.20230322.49
Includes details of:
- 4 New Features
- 14 Feature Enhancements
- 1 Integrations
- 21 Bug Fixes
The major issues covered by this release are: Email alert on Scheduled Automation failure; AutoTask Chrome extension improvements; Time Zone support added to scheduler; Improved the ITGlue synchronisation; Addoption Report enhancements and bug fixes; and Microsoft Graph API and delegated consent token bug fixes.
| ID | Change Type | Title |
|---|---|---|
| 5670 | New Feature | New Chatbot field type - Editable Table Format |
| 8745 | New Feature | Email alert on Scheduled Automation failure |
| 11237 | New Feature | Automation suggestions now tracked |
| 13294 | New Feature | Pia Chatbot text box now opens Automation search |
| 7895 | Feature Enhancement | Time Zone support added to scheduler |
| 8687 | Feature Enhancement | New User Automation presents a list of domains for Primary SMTP Address |
| 8826 | Feature Enhancement | UI improvements to Pia AutoTask Chrome extension |
| 11640 | Feature Enhancement | Pia branding added to Orchestrator Agent |
| 12268 | Feature Enhancement | Adoption Report filtering out non-Pia clients |
| 12833 | Feature Enhancement | Scheduled Packages page now displays the ticket number |
| 13498 | Feature Enhancement | Improved Adoption Report tile labelling |
| 13508 | Feature Enhancement | Adoption Report links to Pia Learn article |
| 13833 | Feature Enhancement | Improved Adoption Report classification of Pia Serviceable tickets |
| 13834 | Feature Enhancement | Improved Adoption Report performance |
| 14064 | Feature Enhancement | Improved Adoption Report's Missed Opportunities table |
| 14279 | Feature Enhancement | Improved Adoption Report's Requires Investigation statistic |
| 14943 | Feature Enhancement | Connected Services prevents users from creating multiple Ticketing systems |
| 15507 | Feature Enhancement | Optimise AutoTask API usage triggered by webhooks |
| 3412 | Integration | Updated IT Glue Connected Service synchronisation |
| 11073 | Bug Fix | Terminate User not displaying forms |
| 13727 | Bug Fix | Automation filters not working together (Developer) |
| 14204 | Bug Fix | Empty optional fields being marked as required |
| 14221 | Bug Fix | Adoption Report Weekly Tickets incorrectly showing 0% |
| 14282 | Bug Fix | Terminate User getting stuck |
| 15000 | Bug Fix | Pia trying to run on agents that have not been activated or are offline |
| 15681 | Bug Fix | IT Glue integration cannot get IT Glue Organisation selected |
| 15973 | Bug Fix | Terminate User failing for some users |
| 16138 | Bug Fix | Terminate User (Cloud Hybrid) failing due to delegated consent token missing |
| 16104 | Bug Fix | Undo and Redo not working in Package Editor |
| 16419 | Bug Fix | Create Shared Mailbox (Cloud-Only) receiving OutOfMemoryException |
| 16553 | Bug Fix | Scheduled Packages failed to run |
| 16938 | Bug Fix | New User (Semi-Hybrid) can't retrieve delegated token |
| 17208 | Bug Fix | Automation using the wrong Microsoft Graph API authorisation |
| 17297 | Bug Fix | Adoption Report showing the incorrect number for Serviceable Tickets |
| 17301 | Bug Fix | Adoption Report not showing user for completed tickets |
| 17369 | Bug Fix | Adoption Report not populating details |
| 17472 | Bug Fix | Adoption Report not populating details |
| 17578 | Bug Fix | Adoption Report including old tickets in Missed Opportunities |
| 17865 | Bug Fix | Adoption Report appears blank after selecting bard |
| 18142 | Bug Fix | Reset Network Password hangs and does not respond |
Ticket Details
New Features
5670
| Change Type | New Feature |
| Title | New Chatbot field type - Editable Table Format |
| Details | The New Editable Table format has been made available for use in the Pia Chatbot. This will make it easier to present tabulated data to users, which they can edit. |
8745
| Change Type | New Feature |
| Title | Email alert on Scheduled Automation failure |
| Details | Scheduled Automations now email alerts to the user that scheduled them if they failed to run at the scheduled time or if there were errors when they ran. This will improve the visibility of errors in Scheduled Tasks. |
11237
| Change Type | New Feature |
| Title | Automation suggestions now tracked |
| Details | Automation suggestions made by Pia to engineers are now tracked. This will be used to improve reporting on missed opportunities to Partners. |
13294
| Change Type | New Feature |
| Title | Pia Chatbot text box now opens Automation search |
| Details | Click in the text box at the bottom of the Pia Chatbox will now open the Automation Chooser. |
Feature Enhancements
7895
| Change Type | Feature Enhancement |
| Title | Time Zone support added to scheduler |
| Details | Scheduled Tasks now support selecting a Time Zone with the scheduled time. This will help Partners with clients in different time zones schedule more accurately. |
| Ticket Summary |
8687
| Change Type | Feature Enhancement |
| Title | New User Automation presents a list of domains for Primary SMTP Address |
| Details | A new option has been added to the New User Automation's Configuration. When enabled the Automation will present the SD Engineer with a list of domains to use for the Primary SMTP Address. |
8826
| Change Type | Feature Enhancement |
| Title | UI improvements to Pia AutoTask Chrome extension |
| Details | UI improvements were made to the Pia AutoTask Chrome extension. |
11640
| Change Type | Feature Enhancement |
| Title | Pia branding added to Orchestrator Agent |
| Details | Pia branding will now be added to new Orchestrator Agent installs and updates to avoid confusion. A 'Pia.' prefix will be added to the install folder, agent service executable, service name and installer so that they are better identified as Pia components. |
12268
| Change Type | Feature Enhancement |
| Title | Adoption Report filtering out non-Pia clients |
| Details | Improvements were made to the Adoption Report to filter out non-Pia clients from the different reporting criteria. |
12833
| Change Type | Feature Enhancement |
| Title | Scheduled Packages page now displays the ticket number |
| Details | The Scheduled Packages page in the Pia Portal now has a 'TICKET #' column which displays the ticket number the package was run for. |
13498
| Change Type | Feature Enhancement |
| Title | Improved Adoption Report tile labelling |
| Details | In the Adoption Report the labelling of tiles has been improved by removing unneeded subtitles. More information about each box is available via the linked Pia Learn article. |
13508
| Change Type | Feature Enhancement |
| Title | Adoption Report links to Pia Learn article |
| Details | On the Adoption Report screen a link has been added that takes users to the Adoption Report article on Pia Learn. Just click the blue circle with an 'i' in the top right corner. |
13833
| Change Type | Feature Enhancement |
| Title | Improved Adoption Report classification of Pia Serviceable tickets |
| Details | The Adoption Report now separates Pia Serviceable tickets into Supported Clients and Unsupported Clients. There are now 2 tiles, one each for Serviceable and Unserviceable Clients, and the 'Pia Serviceable' table has an 'Is Supported Client' column. |
13834
| Change Type | Feature Enhancement |
| Title | Improved Adoption Report performance |
| Details | Performance improvements were made to the Adoption Report so it can return statistics much faster. |
14064
| Change Type | Feature Enhancement |
| Title | Improved Adoption Report's Missed Opportunities table |
| Details | In the Adoption Report, add Client, User and Confidence columns to the Missed Opportunities table to improve information about missed opportunities. |
14279
| Change Type | Feature Enhancement |
| Title | Improved Adoption Report's Requires Investigation statistic |
| Details | The Adoption Report's Requires Investigation statistic now includes tickets where the Automation was cancelled. This includes both tickets where the Automation failed/errored or was manually cancelled. |
14943
| Change Type | Feature Enhancement |
| Title | Connected Services prevents users from creating multiple Ticketing systems |
| Details | The Connected Services now prevent users from accidentally adding a second Ticketing system if one is already set up. |
15507
| Change Type | Feature Enhancement |
| Title | Optimise AutoTask API usage triggered by webhooks |
| Details | Calls to AutoTask APIs triggered by webhooks have been optimised to reduce load on the AutoTask API. Webhook calls for Clients that are not supported by Pia will now be ignored. |
Integrations
3412
| Change Type | Integration |
| Title | Updated IT Glue Connected Service synchronisation |
| Details | The IT Glue Connected Service component has been updated to improve synchronisation. |
Bug Fixes
11073
| Change Type | Bug Fix |
| Title | Terminate User not displaying forms |
| Details | Fixed an issue where the Terminate User Automation was not displaying forms in some circumstances. The Automation is displaying corms correctly now. |
13727
| Change Type | Bug Fix |
| Title | Automation filters not working together (Developer) |
| Details | Fixed an issue where the 'system_ticketing' and 'client_condition' were not working together when building Automations. These filters now work together. |
14204
| Change Type | Bug Fix |
| Title | Empty optional fields being marked as required |
| Details | Fixed an issue where optional fields were being marked as required in some circumstances. Optional fields are now correctly treated as optional. |
14221
| Change Type | Bug Fix |
| Title | Adoption Report Weekly Tickets incorrectly showing 0% |
| Details | Fixed an issue where the Adoption Report's Weekly Tickets tile was showing '0%' even if tickets had been Automated by Pia. The correct percentage value is displayed now. |
14282
| Change Type | Bug Fix |
| Title | Terminate User getting stuck |
| Details | Fixed an issue where the Terminate User Automation would get stuck in some circumstances. The Automation works correctly now. |
15000
| Change Type | Bug Fix |
| Title | Pia trying to run on agents that have not been activated or are offline |
| Details | Fixed an issue where Pia was failing when trying to run Automations on Agents that had not been activated or were offline. Pia now checks that the Agent has been activated and is online before trying to run Automations on the Agent. |
15681
| Change Type | Bug Fix |
| Title | IT Glue integration cannot get IT Glue Organisation selected |
| Details | Fixed an issue where the ITGlue Procedure Sync in the Client Dashboard would fail if the Client's name contained an ampersand '&'. Names that contain '&'s are now handled correctly. |
15973
| Change Type | Bug Fix |
| Title | Terminate User failing for some users |
| Details | Fixed an issue where the Terminate User Automation was failing for users with a non-standard email address format. Pia now handles the additional email address format. |
16138
| Change Type | Bug Fix |
| Title | Terminate User (Cloud Hybrid) failing due to delegated consent token missing |
| Details | Fixed an issue where the Terminate User (Cloud Hybrid) Automation was unable to get the delegated consent token and failing in some circumstances. Fallbacks for retrieving the delegate consent token have been improved. |
16104
| Change Type | Bug Fix |
| Title | Undo and Redo not working in Package Editor |
| Details | Fixed an issue where the Undo and Redo operations were not working in the Package Editor in some circumstances. Undo and Redo work correctly now. |
16419
| Change Type | Bug Fix |
| Title | Create Shared Mailbox (Cloud-Only) receiving OutOfMemoryException |
| Details | Fixed an issue where the Crate Shared Mailbox Automation (Cloud-Only) was failing due to an OutOfMemoryException in some circumstances. The Automation's memory problems have been resolved. |
16553
| Change Type | Bug Fix |
| Title | Scheduled Packages failed to run |
| Details | Fixed an issue where Scheduled Packages were failing to run in some circumstances due to priority changes in some Ticketing System. The scheduler now schedules packages correctly. |
16938
| Change Type | Bug Fix |
| Title | New User (Semi-Hybrid) can't retrieve delegated token |
| Details | Fixed an issue where the New User (Semi-Hybrid) wasn't about to retrieve the delegated token in some circumstances. The Automation now correctly retrieves the delegated token. |
17208
| Change Type | Bug Fix |
| Title | Automation using the wrong Microsoft Graph API authorisation |
| Details | Fixed an issue where Automations were still using the old Microsoft Graph API authorisation after the Microsoft Graph API was re-authorised using a different Azure tenant. Microsoft Graph API re-authorisation now correctly stores the new Azure tenant. |
17297
| Change Type | Bug Fix |
| Title | Adoption Report showing the incorrect number for Serviceable Tickets |
| Details | Fixed an issue where the Adoption Report's Tickets Pia Serviceable tile was not matching details in the data table. The tile's value now matches the data table details. |
17301
| Change Type | Bug Fix |
| Title | Adoption Report not showing user for completed tickets |
| Details | Fixed an issue where the Adoption Report's Completed Tickets table was not displaying the name of the user in some circumstances. The Adoption Report now correctly displays the names of users who completed tickets correctly. |
17369
| Change Type | Bug Fix |
| Title | Adoption Report not populating details |
| Details | Performance improvements were made to the Adoption Report so it can return statistics much faster. |
17472
| Change Type | Bug Fix |
| Title | Adoption Report not populating details |
| Details | Performance improvements were made to the Adoption Report so it can return statistics much faster. |
17578
| Change Type | Bug Fix |
| Title | Adoption Report including old tickets in Missed Opportunities |
| Details | Fixed an issue where the Adoption Report was including old tickets in Missed Opportunities in some circumstances. The Adoption Report now displays the correct tickets. |
17865
| Change Type | Bug Fix |
| Title | Adoption Report appears blank after selecting bard |
| Details | Fixed an issue where the Adoption Report would appear blank after selecting a board in some circumstances. The Adoption Report now works correctly. |
18142
| Change Type | Bug Fix |
| Title | Reset Network Password hangs and does not respond |
| Details | Fixed an issue where the Reset Network Password Automation was hanging and not responding in some circumstances. The Automation now works correctly. |