We are excited to announce our RFC308 release, introducing new and improved automations alongside some important fixes.
In this release, we have focused on improving the Pia: New User package with added functionalities and several bug fixes.
🔥 New User Automation Changes
Here are the new functionalities you will come across when running your New User Package:
Display name formatting Options
Display name format is now an option when configuring the New User automation - you can change the default display name generated during new user creation (you can still modify the display name during the confirmation step during the new user creation process). (#21710)
Ticket Audit Log Note Options for Password
An option has been added to the New User package configuration to allow the password for the new user to be written onto the ticket audit log during new user creation (note, this is turned OFF by default) (#21706)
New User Description Field
The user description field has been added, you can now optionally fill this field in when creating a new user. (#21695)
🐛 Bug Fixes
New User Fixes
- When creating a user with more than 1 first name, the display name generated would trim the space in between the two first names. This has been fixed. (#21709)
- Hyphens were being stripped when the proposed display name and username was being generated. This has been resolved, hyphens are no longer stripped. (#21707)
- When selecting a user to copy, the OU was not being copied into the OU selection field on the user confirmation form. (#21721)
- The package was only reading the first item in scenarios where the AD Forest had multiple domains, this has been fixed now so that the package can now identify the correct domain. (#20800)
- Fixed an issue with New User (On-Prem) when copying a user, the groups were not being presented as selected in the confirmation form. (#20819)
- The New User (Semi Hybrid) package has been updated to take into account licenses that have warnings in the 365 license portal when retrieving the number of available licenses. (#21073)
- Added an option in the access level drop-down to handle errors when there are no access level present in the New User configuration. This was for the New User (Semi Hybrid)package. (#21609)
Other Fixes
- The Pia: Account Locked Out package was failing to unlock the user account in certain edge case scenarios, which has now been fixed. (#20834)
- The Pia: Bulk Add User to Groups package had duplicate items appearing in dropdown due to on-prem groups value being different to the cloud only groups. This has now been fixed. (#21697)
- The Pia: Bulk Update User Details package will now create contact for a user if there no existing contact found in the ticketing system. (#20806)
- The Pia: Create Mail Contacts package has now been updated to allow whitespace which the package will automatically trim while creating contacts. (#21350)
- The Pia: Create Shared Mailbox Package has been modified to automatically trim spaces at the beginning and end of the Display Name so that the package does not error when you use a display name with a space at the end. (#18412)
- The Pia: Win10 Install network Printer package was having an issue caused due to insufficient permissions when installing the driver or certain printer functions which has now been fixed. (#19730)
- The Pia: Win10 Install network Printer package was having an issues caused due to insufficient permissions when installing the driver or certain printer functions, this will now try different escalating permission levels. (#19812)
- The Pia: Recover Lost Folder in Outlook package was failing to obtain information from Outlook in certain edge case scenarios. Additional checks and error handling have been added to the automation to ensure that the package does not fail. (#20569)
- The Pia: Release Quarantined Emails package now also finds the emails that have the status "release requested". (#21277)
- The Pia: Re-enable Terminated Account package has now been updated to hide the warning messages in the chat once the correct step has been selected. (#20917)
- The Pia: Re-enable Terminated Account (Cloud Only) package was failing to convert user mailbox if the mailbox was not a shared mailbox and had already been converted to a user mailbox outside of Pia. This has now been fixed. (#21798)
- The Pia: Setup Mail Forwarding package has been updated so that duplicate messages have been removed from the ticket auditing notes written by Pia. (#21213)
- The Pia: Terminate User (Semi-Hybrid) package was updated with a task to disable ConnectWise contact after disabling Azure Users. (#21628)
- The Pia: Terminate User (Semi-Hybrid) package now allows the user to add pre-termination manual tasks in the package configuration. (#21501)
As always, your feedback matters to us! Please share your thoughts at ideas.pia.ai.