We are quietly excited to announce our RFC257 release, introducing new and improved automations alongside some important fixes.
🔥 Major Changes
- 📦 NEW PACKAGE: Get Software Info - Our latest package allows engineers to generate a comprehensive list of software installed on servers or machines, selectable by user, and presented in an easy-to-read table format (#10030).
- 💥 MAJOR UPDATE: Computer Performance Troubleshooting - Based on your feedback, we've enhanced the Computer Performance Report package. It now incorporates additional statistics, including network speed and detailed disk space usage. Plus, it presents them in a new, user-friendly report format (#17752).
- 🔀 Triage Automation - AutoTask Support - AutoTask support for the Triage automation. Auto categorisation, ticket stamping, routing are now available on AutoTask. (#12768).
🌟 Other Enhancements
Several more additions to refine your automation processes:
- Ticket Triage: Routing Rule Conditions for PIA-Enabled Clients - PIA triage will now only run for clients meeting certain criteria such as PIA-enabled, automation available, or under a certain agreement type. This enhancement grants you greater control over your processes (#13505).
- Limit On-Prem Mailbox Creation to Exchange On-Prem - With granular control of plans in Microsoft 365 licensing, mailboxes will only be created on-premises when the mailbox creation environment is set to Exchange On-Premises (#19770).
🔄 Extended Semi-hybrid Support
We've extended our range of Semi Hybrid automations to include 12 more! Effective immediately, the following new automations are available for your Semi Hybrid clients:
- Manage User Licenses
- Re-Allocate User License
- Blacklist Email
- Whitelist Email
- Get Mailbox Information
- Create Shared Mailbox
- Grant Mailbox Permission
- Release Quarantined Emails
- Send SMS to User
- Grant Public Folder Permission
- Setup Mail Forwarding
- Setup Out of Office
Note: 💁♂️ Cloud mailboxes only: The above Semi-Hybrid automations only support cloud mailboxes.
🐛 Bug Fixes
Addressing known issues to boost the overall stability of the platform:
- Duplicate Audit Log Notes - We've resolved the issue where duplicate audit log notes were being written to tickets when packages were executed, reducing redundancy (#13255).
- No Install with Install/Uninstall/Reinstall Package - We fixed an issue that prevented app installation verification due to unknown version and conflicting source URLs by adding additional logic and reset/remove logic for PiaFeed source (#14444).
- Create Shared Mailbox - Improved SMTP Addresses - We've resolved an issue where a special character in the $name variable was leading to non-primary SMTP addresses being appended to the -EmailAddress property. The fix eliminates special characters from the $name variable (#20130).
As always, your feedback matters to us! Please share your thoughts at ideas.pia.ai.