Skip to main content

Platform 15.1 Release 🏭

Following our major Platform Release 15, we are excited to introduce Platform Release 15.1, packed with enhancements and bug fixes to further elevate your experience!



When will I receive Platform Release 15.1?

⬆️ Your Pia aiDesk tenant will be updated to PR15.1 by end of August/Start of September 2024.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.



Enhancements ✨​

  • We've made significant improvements to our Machine Learning and AI model, increasing the accuracy to ~95%. This enhancement boosts ticket classification and improves the performance of Pia Triage and automation recommendations by the Pia Chatbot.
  • The Pia Browser Extension now remembers its last position, so you don't need to adjust your Pia Chatbot each time you log in HaloPSA or Autotask! (#25081)
  • Enhanced support for custom domains in the Halo PSA Chrome Extension, allowing partners to use custom domains such as psa.companyname.com instead of psa.halopsa.com (#22776).
  • Added improvements in the Microsoft Partner Portal Connected Service (Pia Portal), including failure messages for better user feedback (#24946).


Bug Fixes 🐛​

  • Fixed an issue where the chatbox session displayed wrong client data by removing session caching (#24495).
  • Resolved a problem with SmartForms ticket stamping (Autotask) not applying due to inactive accounts not being filtered out (#24892).
  • Addressed a Pia Browser Extension issue by ensuring the server address includes "https://" (#24899).
  • Resolved an issue where restarting the Pia Agent could cause duplicate task execution by ensuring the task runs only once. (#24967).
  • Improve handling of the "Agent Offline" error message by addressing an issue where the parent automation would incorrectly enter an error state when a child package is executed in "inline" mode. (#25031).
  • Resolved the issue of client package configs not saving when there are blank sections by adding a null check (#25059).
  • Improved error messaging when the antivirus blocks a PowerShell script execution by displaying a proper message and offering retry options (#25060).
  • Added logic to prevent the Pia Browser Extension from overflowing off the screen in HaloPSA and Autotask (#25081).
  • Added logic to prevent sandbox changes in the Activity Editor when there are unsaved changes (#25146).
  • Fixed the creation of scheduled audit notes by ensuring both assignedResourceID and assignedResourceRoleID fields are properly handled (#25173).
  • Addressed the issue where packages appeared to fail without errors by improving exception handling for duplicate executions (#25224).
  • Corrected the rendering of input objects in the Activity Editor by removing unnecessary characters (#25264).
  • Fixed the Reset Password form issue where default values were not properly compared, causing display problems (#25293).
  • Resolved the issue in the Activity Editor where "Goto Line" was not working by adding the required import (#25299).


Stay Connected with us at Pia! ⚡

Your feedback matters to us! 💜 🛠️ We're here to help—reach out to Partner Support whenever you need assistance. 💡Got ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk! ⚙️ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person. Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.

Let's make AI and automation magic together! 🚀