Platform Release Notes for RC7 (RFC103)
Version: 1.0.20230122.12
Includes details of:
- 10 New Features
- 3 Feature Enhancements
- 1 Integration
- 11 Bug Fixes
The major issues covered by this release are: Define a signature for Pia email; added permission levels for Adoption Report and Client access; performance improvements for maintenance tasks; add Slack Connected Service; improved Automation suggestions; and fixed IT Glue Connect Service test failures.
Ticket Summary
| ID | Change Type | Title |
|---|
| 2042 | New Feature | Define a signature for email sent by Pia |
| 6026 | New Feature | Agent activities can be cancelled |
| 9401 | New Feature | Chatbox now show date/time with conversations |
| 10379 | New Feature | Add Ability to retry Automation is agent unavailable |
| 10935 | New Feature | Install Extension button added to AutoTask Connected Service screen |
| 11506 | New Feature | Add the ability to restrict Engineers' access to Clients |
| 12233 | New Feature | Add Adoption Report access level |
| 12353 | New Feature | Added ability to activate Pia Agents during an Automation |
| 12937 | New Feature | View which users have Pia Animations Enabled |
| 13124 | New Feature | Auto updating in off-peak hours |
| 4111 | Feature Enhancement | User Interface improvements for ConnectWise Connected Service |
| 12784 | Feature Enhancement | Enhanced Audit Log Notes |
| 13573 | Feature Enhancement | Performance improvement of background maintenance tasks |
| 7639 | Integration | Add Connected Service Slack |
| 12517 | Bug Fix | Long running packages failing with timeout |
| 13594 | Bug Fix | Pia not suggesting Automations for some email |
| 13610 | Bug Fix | Chatbox getting stuck for long activity names |
| 13850 | Bug Fix | IT Glue Connected Service API test failing |
| 13877 | Bug Fix | AutoTask heavy traffic experiencing throttling |
| 14441 | Bug Fix | Adoption Report mistagging some clients |
| 14811 | Bug Fix | Pia Activity Log not showing activity |
| 15060 | Bug Fix | Webhook dialog box opens blank |
| 15494 | Bug Fix | New User Automation producing JSON string in bad format error |
| 15704 | Bug Fix | Clients not displaying in Pia Portal |
| 15906 | Bug Fix | Automations failing to send email with Get Delegate error |
Ticket Details
| |
|---|
| Change Type | New Feature |
| Title | Define a signature for email sent by Pia |
| Details | Partners can now define a signature that is attached to email sent by Pia to their clients. This helps remove confusion so recipients can easily identify the source of the email. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Agent activities can be cancelled |
| Details | Agent activities can now be cancelled by clicking the 'Cancel current Request' option in Pia or the 'Stop Package' option in Live Package Screens. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Chatbox now show date/time with conversations |
| Details | The Chatbox now displays the data/time with conversations so Engineers can better track the time different actions happen. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Add Ability to retry Automation is agent unavailable |
| Details | Added the ability for Pia Automations to retry if the Agent Service cannot be connected to. This allows an Engineer to make sure the Agent Service is available and ask the Automation to 'Try Again', without having to run through the Automation choices again. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Install Extension button added to AutoTask Connected Service screen |
| Details | An Install Chrome Extension has been added to the AutoTask Connected Service screen to make installing the AutoTask Browser Extension easier. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Add the ability to restrict Engineers' access to Clients |
| Details | A Pia Admin can now restrict a Service Desk Engineer's access to Clients when using Pia. This means that, if an Engineer opens a ticket for a client they don't have permission for, they will not be able to use Pia Automations with that client. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Add Adoption Report access level |
| Details | An Adoption Reports access level has been created so that Admin users can now grant access to the Adoption Report to non-admin users. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Added ability to activate Pia Agents during an Automation |
| Details | The Chatbox now offers to activate a Pia Agent that has been installed and configured, but not yet activated in Pia. If a Pia Automation needs to run on a Pia Agent that has not yet been activated the Engineer will be prompted to activate the Agent. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | View which users have Pia Animations Enabled |
| Details | A Pia Admin can now easily view which users have Automation Enabled in the Users table. |
Ticket Summary
| |
|---|
| Change Type | New Feature |
| Title | Auto updating in off-peak hours |
| Details | Pia now schedules Automatic updates to happen in the off-peak hours based on a tenant’s timezone settings. This will reduce the interruptions caused to Partners by Pia updates. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | User Interface improvements for ConnectWise Connected Service |
| Details | The ConnectWise Connected Service page has had a number of elements renamed or moved to improve user understanding and better group functionality. This includes the 'Integration' tab being split into 'API Credentials' and 'Integration' 'tabs, and webhook sections being better labelled. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Enhanced Audit Log Notes |
| Details | The Audit Log for Automations has been enhanced to store more details about the Automation runs. This will give a SD Engineer more information and a better ability to troubleshoot if there is a failure. |
Ticket Summary
| |
|---|
| Change Type | Feature Enhancement |
| Title | Performance improvement of background maintenance tasks |
| Details | System performance improved by optimising background maintenance tasks. |
Ticket Summary
| |
|---|
| Change Type | Integration |
| Title | Add Connected Service Slack |
| Details | Add Slack as a Connected Service with the intent to allow Automation to notify Engineers via Slack messages. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Long running packages failing with timeout |
| Details | Fixed an issue where long running Automations were receiving timeout errors. Improved Pia's handling of Automations that take longer to run so that they don't timeout. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Pia not suggesting Automations for some email |
| Details | Fixed an issue where the ML Model was not suggesting Automations for email that contained a 'mailguard' component in the message. Pia now suggests appropriate Automations |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Chatbox getting stuck for long activity names |
| Details | Fixed an issue where the Chatbox was getting stuck when activity names were too long. The allowed activity name length has been increased to handle long names. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | IT Glue Connected Service API test failing |
| Details | Fixed an issue where the IT Glue Connected Service was incorrectly reporting a connection failure when testing the API connection in some circumstances. The API connection test now correctly reports success or failure. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | AutoTask heavy traffic experiencing throttling |
| Details | Fixed an issue where heavy traffic to AutoTask was experiencing throttling. Pia communication with AutoTask has been optimised to avoid throttling. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Adoption Report mistagging some clients |
| Details | Fixed an issue where the Adoption Report's Clients in Scope table was showing tags that no longer applied in some circumstances. The Adoption Report now shows the correct tags in this table. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Pia Activity Log not showing activity |
| Details | Fixed an issue where Pia Automation where working correctly but the Pia Pod Activity Low was not showing any activity in some circumstances. The Activity Log now shows activity correctly in these circumstances. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Webhook dialog box opens blank |
| Details | Fixed an issue where the new Webhook dialog box would open but appear blank in some circumstances. The webhook dialog box appears correctly now. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | New User Automation producing JSON string in bad format error |
| Details | Fixed an issue where the New User automation was displaying a JSON string in bad format error in some circumstances. The Automation now works correctly in these circumstances. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Clients not displaying in Pia Portal |
| Details | Fixed an issue where the Clients screen in the Pia Portal was blank in some circumstances. The Clients screen displays correctly now. |
Ticket Summary
| |
|---|
| Change Type | Bug Fix |
| Title | Automations failing to send email with Get Delegate error |
| Details | Fix an issue where Automations were displaying a Get Delegate error when trying to send email in some circumstances. Automations sending email send email correctly. |
Ticket Summary