⬆️ Your Pia aiDesk tenant will be updated by mid-October.
No need to keep refreshing your Pia tenant! You will get an email with the Release Notes when you receive the latest version.
Enhancements🌟
Changes to Get Approval Activity
Note: The get_approval activity is for use with Custom Automations only. Broader approval functionality is planned for upcoming platform 20 release.
The Get Approval activity has been updated with the following changes:
Delegate Consent Support: Added new input properties that allow users to specify a delegate consent, enabling approval emails to be sent from a designated address instead of the default info@pia.ai.
Auto-Approval Protection: Added safeguards to prevent approval links from being automatically triggered by email security software that automatically clicks on embedded URLs.
Timeout Handling Enhancements: Introduced two new input properties — StopOnTimeout and approval_timeout_minutes — to ensure Pia correctly identifies and blocks approval attempts made after the designated expiry period. (#28514)
Further Enhancements
- The software installation screen has been updated to display only the options from Microsoft winget that are supported for software installation. (#28751)
- Updated the Send SMS automation to display a default chatbot message when no override message is provided. (#28896)
- Modified the retry logic for better error handling in the PowerShell Activities and Inline PowerShell Activities that execute on the backend VM associated with your Pia tenant. (#28704)
- Enhanced Pia chatbot for better user experience in scenarios where an automation with AI AutoStart feature is running or when a Triage is running and Pia is executing a chat interaction with user interaction at the same time. (#27687)
- Enhanced the SmartForms workflow for Partner Administrators by introducing a contact selection step when submitting a request on behalf of a client. (#28530)
- Updated Pia's support from Basic SKU public IP addresses to Standard SKU Public IP addresses following changes implemented by Microsoft. (#28649)
Bug Fixes 🐛
- Added additional handling to prevent unnecessary Ingram Micro API calls which was restricting Pia to retrieve required information from Ingram Micro causing automation failures. (#28529)
- Fixed an issue in the get_approval activity that prevented escalation of the approval request when no response was received from the first approver, specifically in cases where a custom email address was used. (#28610)
- Resolved an issue in the Triage feature that prevented support for custom classifications containing leading or trailing whitespace characters. (#27885)
- Resolved an issue that caused scheduled automation to fail when the parent ticket was moved to a different board. (#28735)
- Fixed an issue in the adoption report where closed tickets were excluded due to inconsistent status values. (#28762)
- Fixed an edge case where the Pax8 Integration was incorrectly displayed as not configured, despite being properly set up, resulting in halted automation execution. (#28808)
- Fixed an edge case where the feedback drop-down in the Pia chatbot was not displaying in Halo when accessed via the Edge extension. (#28830)
- Fixed a UI issue where the drop-down menu items sometimes displayed over the text input in the chatbot were blocking the user from viewing the associated text box. (#28984)
- Fixed an issue where the image attachment form control was not working in the SmartForms portal. (#28656)
- Resolved an edge case issue where the config watcher alert "next run" date was showing incorrectly in the UI if no run had been executed in the past day (due to no scan required). (#28712)
- Resolved an edge case scenario where the ITGlue procedure sync could cause duplicate articles to be created in IT Glue if the name of an automation changed. (#28763)
Your feedback matters to us! 💜 🛠️ We're here to address any issues or suggestions you have, just drop us a line at
partner-support@pia.ai for assistance.#💡Got ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!
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