⬆️ For Automation fixes, we hot fix partners as soon as we can when a fix is ready for an issue which has been logged. You may already have the relevant fix if you have previously logged an issue to us, this release ensures that all partners receive the same fixes so other MSP's don't run into the same issues after the fixes have been verified by others.
As usual, if you do run into any issues, please email partner support so we can jump in and help.
Enhancements 🌟
- Enabled provisioning of the Microsoft Entra Internet Access Premium license via a CSP and added it as a selectable default option within the Pia: Staff Onboarding configuration. (#29304)
- Modified the Pia: Account Locked Out automations to ask the engineer for the action to be completed i.e. Unlock Account or Enable Account or both. (#28898)
- Updated the SmartForms: Reset Network Password automation to retrieve the disable SMS Option setting from the Pia: Reset Network Password automation. (#29074)
- The ability to append a prefix or suffix to an offboarded user's display name in the SmartForms: Staff Offboarding automation is now fully supported in zero touch workflows as well. (#29050)
- Updated the Pia: Add/Remove User from Groups automation to identify and remove users from selected groups based on the UPN provided. (#29468)
- Added support for enabling or disabling auto‑mapping within the Pia: Grant / Revoke Mailbox permissions in bulk automation for greater control over mailbox permission behaviour.. (#29654)
- The Extension Point data for Pia: Staff Onboarding automation extensions has been updated with additional information i.e. middle name of the user, job title, company and employee start date. (#29648, #29739)
- Updated the licensing matrix for Pia: Staff Onboarding automation with the following additional licenses:
- Microsoft Teams Calling Plan pay-as-you-go (country zone 1 - US) (#29383)
- Microsoft 365 Business Standard (Non-Profit Pricing) - MST-NCE-CEU-C100
- Teams Phone with domestic calling (country zone 1 - UK/Canada) - MST-NCE-PDQ-C100 (#29826)
- Microsoft 365 Business Standard (no Teams) (#30343)
- Microsoft_Teams_Audio_Conferencing_select_dial_out_GCC (#30258)
- Added the following licenses into the list of available licenses that can be procured through Pia automations:
- Microsoft 365 Apps for Enterprise (#29743)
- Azure Information Protection Plan 1 [RIGHTSMANAGEMENT_CE] (#29842)
- Enhanced the Pia: Staff Onboarding automation to automatically resolve duplicate usernames or UPNs by incrementally extending the last name. For Example, if a duplicate of john.s is found, Pia will increment the last name to john.sm, and continue until john.smith. (#28666)
- Enhanced the Pia: Challenge User Identity automation to add an audit note to the ticket indicating the authentication method selected by the engineer. (#29880)
- Updated the Pia: Staff Onboarding automation to support new username formats. These formats are:
- FirstFullLastInitial – Example: John Smith = JohnS
- FirstFull.LastFull – Example: John Smith = John.Smith (#30097)
- Updated the labels of some of the config options in the Pia: Staff Onboarding package config form to improve clarity. (#30069)
- Updated the Pia: Outlook Troubleshooter automation with additional logging for better error handling in future. (#29197)
- Updated the Pia: Staff Offboarding (Cloud Only) automation with retry logic to better handle timeouts. (#29200)
- Added better error handling logic to the Pia: Bulk Update User details (Cloud Hybrid) automation so that when a user cannot be retrieved from Active Directory, the automation now skips that user rather than failing. (#29201)
- Updated the Pia: Reset Network Password automation to inform the engineer if the selected user account had administrative privileges. (#29724)
- Added a check to the Pia: Create a Group automation to confirm if the proxy address is in use already. (#29830)
- Updated the AD replication activity to sync enterprise partitions as well as additional partitions of the domain to ensure proper domain replication. (#28765)
Bug Fixes 🐛
- Resolved an issue for a Partner where the Pia: Triage V2 automation was running multiple times when events were added or updated. (#29271)
- Fixed an issue for a Partner where multiple licenses were unintentionally procured during the Pia: Staff Onboarding (Cloud Only) automation. (#28111)
- Fixed an issue where the original subscription count of Ingram Micro license was not being displayed in the chatbot for Pia: Staff Onboarding and Pia: Staff Offboarding automations. (#28448)
- Fixed an issue with the Pia: Staff Onboarding (Cloud Hybrid) automation where a duplicate backslash () was being added to home drive folder path if the client had a home drive path that ended with a backslash (). (#29075)
- Fixed an issue with the SmartForms: Staff Onboarding automation where Several tasks were still being executed even when users selected “No” to re‑checking whether a mailbox had been created in Exchange Online which was causing automation failures. Proper skip logic has been added to ensure non-required tasks are bypassed when the mailbox is not found. (#29097)
- Resolved an issue with the SmartForms: Staff Onboarding automation where the hidden additional fields from the SmartForm was interfering zero touch automation. (#29107)
- Fixed an issue with the SmartForms: Staff Offboarding automation where it was unable to disable an AD only user. (#29117)
- Fixed an issue with the Pia: Modify CSP Subscriptions automation where subscriptions with no associated Ingram products were still being processed. The automation now correctly excludes any subscription that has no linked products, preventing unnecessary processing and related failures. (#29123)
- Fixed an edge case for a Partner where the Pia: Triage V2 automation was timing out due to bypassing an index on collecting the errorLogs for triage executions. (#29184)
- Fixed an issue with the Pia: Bulk Staff Offboarding where the user offboarding failed because an ambiguous identity attribute was being used to complete and verify mailbox conversions. (#29199)
- Fixed an issue with the SmartForms: Staff Onboarding (On Prem) automation failed to copy users because it attempted to run Exchange mailbox‑permission retrieval activities as the client was configured to use Microsoft Graph. (#29260)
- Fixed an issue with the Pia: Staff Onboarding automation so that default licenses are now uploaded to the configuration as expected. (#29266)
- Fixed an issue where the Pia: CSP Modify Subscriptions was unable to procure licenses from Sherweb CSP. (#29268)
- Resolved an issue with the Pia: Add/Remove User from Groups (Cloud Hybrid) where the Cloud Only groups were missing in the group selection form. (#29303)
- Resolved an issue to handle Sherweb subscriptions that do not have renewal configuration or are not auto renewed to avoid automation failures. (#28711)
- Fixed an issue where the Pia: Bulk Staff Offboarding automation was failing due to duplicate contacts in the ticketing system. (#28796)
- Fixed an issue where the SmartForms: Staff Offboarding automation removed license from mailbox that was not converted to shared. (#28992)
- Resolved an issue with the Pia: Staff Offboarding automation where scheduled tickets with manual tasks are being auto closed without the manual tasks being copied over to original ticket. (#29013)
- Resolved an issue with the SmartForms: Staff Onboarding automation where the home drive was created on the wrong server. (#29029)
- Fixed an issue with Halo ticketing system where the Pia: Change User Details automation was failing to create contacts due to missing info on site location. (#29387)
- Fixed an issue in the Pia: Triage V2 automation where a nested condition wrapped with the "ANY" operator was not working as expected. (#29417)
- Fixed an issue with the Pia: Change User Details (Cloud Only) automation where an AutoTask contact failed to update due to the presence of a duplicate contact record. The automation now handles duplicates correctly to ensure updates are applied as expected. (#29434)
- Fixed an issue with the Pia: Staff Offboarding automation where the display name of the user was renamed instantly rather than after the scheduled Date/Time for offboarding. (#29440)
- Fixed an issue with the Pia: CSP Modify Subscriptions automation where a premium license was not being procured due to presence of a stop condition in the automation. (#29441)
- Fixed an issue for a Partner where the Pia: Reset Network Password displayed incorrect password change status message in the chat. (#29443)
- Fixed an issue where the Pia: Staff Offboarding automation was unable to find the groups to exclude the offboarded user from. (#29448)
- Resolved an issue in the Pia: Staff Onboarding automation where the required Pax8 license was missing from the license selection drop-down. (#29452)
- Fixed an issue where the AD: Add User To Group activity was failing in the Pia: Staff Onboarding (Semi Hybrid) automation because the All Staff Group configuration was empty for the client. (#29479)
- Fixed an issue with the Pia: Bulk Staff Offboarding automation where setting boolean extra attributes was failing the automation. (#29497)
- Fixed an edge case where the Pia: Update User Details automation updated the email address of the wrong contact (belonging to a different company) when multiple clients had contacts with the same first and last name. (#29506)
- Resolved an issue where the Pia: Outlook mail flow troubleshooter was failing due to update to deprecated version of the message trace cmdlets. (#29509)
- Fixed an error where the Pia: Staff Offboarding automation was timing out and erroring while removing users from groups if the automation ran into a permission error. (#29510)
- Fixed an issue where the Pia: Staff Offboarding (Cloud Hybrid) automation was failing when attempting to start the azure sync service. (#29540)
- Fixed an issue where the Pia: Start DirSync automation was unable to detect Entra AD Sync when installed on non standard drive. (#29549)
- Fixed an issue where the SmartForms: Staff Offboarding automation displayed disabled SmartForms users in the selection dropdown, ensuring only active users now appear for selection. (#29560)
- Fixed an issue where the Pia: Computer Space Cleanup automation errored while uploading file to the ticket due to the size of the file. (#29316)
- Resolved an issue for a Partner where the dispatch rule set for Ticket Sentiment in the Pia: Triage V2 automation was not updating the Sentiment Custom field. (#29382)
- Fixed an issue with the Pia: Change User Details (Cloud Only) automation where a user’s details were incorrectly updated for partners using Halo PSA. (#29609)
- Fixed an issue with the Pax8 API token which was preventing license provisioning and causing SmartForms: Staff Onboarding automation to fail. (#29615)
- Fixed an issue with the Pia: Change User Details automation where a user's details were not updated in Microsoft Office 365 correctly. (#29640)
- Fixed an issue where the Pia: Computer Performance Report was failing due to incorrect Package Id. (#29715)
- Resolved an issue in the Pia: Challenge User Identity automation where the Authenticator MFA option would intermittently fail to appear in the selection list, only showing up after refreshing Pia or rerunning the automation. (#29833)
- Fixed an issue where the Pia: Create Shared Mailbox (Cloud Hybrid) automation was failing when disabling the user account. (#29978)
- Fixed an issue where the Pia: Challenge User Identity automation was failing during user authentication due to the integration details not passed correctly. (#29980)
- Fixed an issue where the Pia: Update User Details automation was failing due to the immutable Id not being in the expected format. (#29799)
- Resolved an issue where a user was not being recognized by the Microsoft Graph API when running the Pia: Staff Onboarding (Cloud Only) automation. (#30369)
- Fixed an issue where the Triage stamping rules failed to assign the correct Ticket Type and Category when a partner configured all their Halo PSA categories under Category 3. (#29187)
- Fixed an issue where a Config Watcher Alert was being displayed for a child company due to a missing check against the client links. (#27176)
- Fixed an issue with the Pia: Staff Onboarding (Cloud Only) automation where verifying the user is recognized as created within Azure Active Directory before attempting to process modifications to the account. (#30166)
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