⬆️ We expect most of the rollout to be completed by first week of May. There’s no need to refresh your Pia tenant, you’ll automatically receive an email with the Release Notes as soon as the latest version becomes available to you.
Enhancements 🌟
- Implemented functionality to invoke the Get Form Data (get_form_data) activity from a scheduled package, enabling the collection of data from Extension automations within the scheduler package. (#29311)
- Updated the Pia: Reset Network Password automation to respect the toggle "Show Passwords when submitting Forms" in the Tenant Settings screen, allowing Partners to control whether passwords appear in audit notes during automation runs. (#29480)
- Updated the Scheduled Packages screen so that when a scheduled package date is edited, the date format now follows browser locale settings. (#30134)
- Modified the current method of setting priorities in Halo PSA, we should now provide partners with options of SLA > Priority, which allows granular selection of priorities. (#30656)
- Added the CompanyType to the Triage dispatch configurations for ConnectWise partners, this allows conditions to be executed dependent on the company type of the client. (#30684)
- Updated the Get Approval (get_approval) activity to provide Engineers with additional options when approval attempts exceed the limit (one original attempt and two escalations) without receiving a response from approvers. (#30688)
- Updated the SmartForms user contact sync feature so that any changes to the user is correctly reflected in the SmartForms portal. (#30837)
- Updated the ConnectWise integration to collect the contactEmailAddress for Partners, enabling identification of email addresses used in catch‑all tickets. (#30979)
Bug Fixes 🐛
- Fixed an issue where the Agents without client mapping were not being sorted correctly. (#29349)
- Fixed an issue for a client where the SmartForms status was not updated on time due to delay in SmartForms submission. (#29837)
- Fixed an issue where the Pia: Triage V2 automation was timing out for multiple partners. (#30303)
- Resolved an issue for a Partner where changing multiple group names in the Active Directory was causing sync issues. (#30402)
- Fixed an issue where form submissions were failing after client disconnection and continued failing even after the connection was re-established. (#30448)
- Resolved an issue where the Partner was unable to obtain a license through Ingram Micro while running the SmartForms: Staff Onboarding automation. (#30454)
- Fixed an issue where child clients were not being excluded from config watcher health alert emails. (#30462)
- Fixed an issue where the chatbot was not updating for some Partners that used AutoTask or Halo PSA. (#30491)
- Resolved an issue where the per client component of the custom integration form was not working as expected. (#30560)
- Fixed an issue where the article notes added by a Partner for an automation were not appearing in Tech Assist chatbot info section. (#30618)
- Fixed an issue where automations with system ticketing events were not triggered due to rate limiting by Halo PSA. (#30623)
- Fixed an issue where modifying field values in an Editable Table caused the returned Form object to lose its original nested structure. (#30670)
- Fixed an issue for a Partner where the connection test for ConnectWise integration was not completing as Pia was collecting more data than required. (#30805)
- Fixed an issue where Extension automations were preventing SmartForms workflow statuses from being set. (#30807)
- Fixing an edge case where a Partner was receiving false positive Config Watcher Alerts for Triage Health Rules. (#30809)
- Fixed an issue where the SmartForms: User Offboarding automation failed to load due to insufficient permissions for Pia’s API to write audit notes. (#30826)
- Fixed an issue where the Partner was getting an error while testing a rule with null subject or description in Triage AI Analysis. (#30885)
- Resolved an issue where legacy users in the Pia Portal were provided Partner Administrator permissions in SmartForms if their account was attempting to be downgraded. (#30926)
- Fixed an issue where SmartForms workflow rules were not applied when engineer interactions occurred within a child package. (#30942)
- Fixed an issue where the AI Analysis test rule view in AutoTask displayed the ticket ID instead of the correct display value. (#31152)
- Fixed an issue for a Partner where they were not able to add licenses from Pax8 while running automations. (#30836)
- Fixed an issue where SmartForms submissions were not updating ticket in Halo PSA. (#31578)
- Fixed an issue where Pia was adding internal notes to older tickets. (#30849)
- Fixed an issue where clients were unable to reset Microsoft Graph API authorizations if app consent had been manually deleted from Azure. (#30875)
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