⬆️ For Automation fixes, we hot fix partners as soon as we can when a fix is ready for an issue which has been logged. You may already have the relevant fix if you have previously logged an issue to us, this release ensures that all partners receive the same fixes so other MSP's don't run into the same issues after the fixes have been verified by others.
As usual, if you do run into any issues, please email partner support so we can jump in and help.
Enhancements 🌟
- Modified the Pia: Challenge User Identity automation to notify engineers when Pia is unable to authenticate a user through Microsoft MFA due to insufficient privileges. The notification now includes a link to the relevant Knowledge Portal article that explains how to resolve these privilege‑related authentication issues. (#28774)
- Updated the Pia: OneDrive Troubleshooter automation to prompt the engineer to select the target machine, even when no Mode option is defined in the client’s global configuration form. (#30007)
- Began an initiative to remove delegates from pre‑built automations, enabling password reset actions to be handled entirely through Microsoft App Registration. This enhancement removes the requirement for a delegated account when performing password reset actions with the end goal being you will have to spend less time setting up delegates. (#30210)
- Modified the extension points within the Pia: Staff Offboarding automation to include additional details about the mailboxes that were granted permissions to pass on to the extension automations. (#30350)
- Updated the Pia: Staff Offboarding (Cloud Hybrid) automation with a new activity that retrieves only required data for offboarding, effectively resolving memory constraint issues. (#28317)
- Updated the Pia: Staff Onboarding automation with new UPN formats:
- [Lastname][firstInitial][middleInitial]. (#30024)
- [First Letter of FirstName] and [First 3 Letters of Surname] (#30630)
- Updated Pia: Grant/Revoke Mailbox Permissions and Pia: Create Shared Mailbox automations to use a single input for on‑premises or cloud mailboxes when building lists of mailboxes and users, while removing unnecessary input values and improving efficiency by switching arrays to ArrayLists. (#30414)
- Updated the Pia: Compromised Account Lockout automation with additional messages when Pia is unable to retrieve user sign-ons due to lack of license (30527)
- Added the following new license options to the Pia: Staff Onboarding automation:
- Office 365 E1 (no Teams) [Office365_E1(no_Teams)] (#30639)
- Microsoft 365 Business Basic (no Teams) [Microsoft365_Business_Basic(no Teams)] (#30691)
- Added additional handling for slow Azure replication when creating a group in Azure/Exchange Online which caused a cascading failure preventing Pia from adding group members. (#30811)
- Updated the Pia: Staff Offboarding automation with rephrased messaging on licensing retry to confirm the changes had been applied in Microsoft 365. (#30846)
- Added new output data on the Pia: Triage V2 audit including the AI Classification, AI Classification Confidence, Sentiment and Sentiment Confidence. (#30937)
- Added support within the Pia: Staff Onboarding automation to filter managers / copy users by group, using group ID, group display name or group mail attributes. (#30963)
Bug Fixes 🐛
- Fixed an issue where CSP modifications would offer a license to be incremented beyond its maximum capacity. (#28396)
- Resolved an issue where duplicate contacts caused the Pia: Bulk Staff Offboarding automation to fail by implementing a contact modification support for PSAs. (#28796)
- Fixed an edge case where the SmartForms: Staff Onboarding automation presented wrong license for purchase via a CSP. (#29111)
- Fixed an issue where the Pia: Staff Offboarding automation was failing due to the user being disabled in in Active Directory before password reset. (#29305)
- Fixed an issue where creating a contact in Halo PSA without populating the site location was failing the Pia: Change User Details (Cloud Hybrid) automation. (#28387)
- Fixed an issue in the Pia: Staff Offboarding automation where mailboxes converted to shared mailboxes stopped receiving incoming email due to exceeding the mailbox size limit. (#29454)
- Resolved an issue with the Pia: Modify CSP Subscriptions automation where a license with a commitment term of “unknown” was incorrectly displayed during license provisioning. (#29455)
- Resolved an issue where large data sets caused the Pia: Computer Space Cleanup automation to fail by trimming results to keep the process stable and allowing engineers to continue smoothly. (#29504)
- Resolved an issue where the Pia: Change User Details automation was failing due to large amount of data from the client that was not being used by the automation. (#29751)
- Fixed an edge case where the Pia: Create a Group automation did not apply the correct values to the Mail/primarySMTPAddress as per the form submitted. (#29796)
- Fixed an issue where the Pia: Re-enable offboarded client automation was failing to locate a ConnectWise contact to re-enable. (#29809)
- Resolved an issue where the SmartForms: Staff Offboarding automation failed to notify the sync status of the org unit where the user was being moved to. (#29931)
- Resolved an issue where the Pia: Outlook Mail Flow Troubleshooter automation was failing to retrieve ticket details from ConnectWise Ticketing System due to limited ConnectWise API rate. (#30016)
- Fixed an issue where the Pia: Computer Space Cleanup automation was failing when the target machine’s drive was too full to generate the TreeSize report. (#30017)
- Fixed an issue where the Pia: Change User Details automation failed to verify the user account’s Proxy Address when detecting duplicate SMTP/ProxyAddress values. (#30052)
- Resolved an issue where the Pia: Create a Group automation failed to create a group if a mailbox with the same name already existed. (#30083)
- Fixed an issue where the Partner was not able to find a user to disable in the Pia: Bulk Staff offboarding automation. (#30171)
- Fixed an issue where the User OneDrive Data Management extension automation failed when the process exceeded the available memory limit. (#30180)
- Resolved an issue where the SmartForms: Staff Onboarding automation where it failed to update proxy address. (#30183)
- Fixed an issue where the Pia: Staff Offboarding (Cloud Only) automation failed during license deprovisioning. (#30209)
- Resolved an issue in Pia: Create Shared Mailbox by adding logic to display a chat message and stop the package early when federation restrictions prevent certain actions. (#30217)
- Fixed an issue where the Pia: Grant/Revoke Mailbox Permission automation failed when the process exceeded the available memory limit. (#30218)
- Resolved an issue for a Partner where the Pia: Create Shared Mailbox (Cloud Only) automation was not detecting a shared mailbox. (#30285)
- Fixed an issue where the Pia: Staff Onboarding automation was unable to detect newly provisioned mailboxes due to incorrect loop logic. (#30319)
- Added better handling in the Pia: Win10 Printer Troubleshooting automation in scenarios where no response is received from the Printer. (#30328)
- Fixed an issue where the Pia: Staff Offboarding automation was unable to locate the newly converted shared mailbox. (#30345)
- Fixed an issue where the SmartForms: Staff Onboarding automation was unable to connect to the correct domain controller. (#30304)
- Fixed an issue where the Pia: Staff Offboarding automation errored while disabling the user account from Azure AD. (#30356)
- Resolved an issue where the Pia: Staff Onboarding (Cloud Hybrid) automation did not set specified manager to the newly created user account due to a misalignment of the manager UPN in azure compared to Active Directory. (#30387)
- Fixed an issue where the Pia: Win10 Outlook automation failed due to a missing file. (#30445)
- Resolved an issue where the Pia: Add or Remove Multiple users to/from Group (Cloud Hybrid) automation did not display all the users in the group. (#30503)
- Fixed an issue where a license was missing from the Pia: Modify CSP subscriptions automation. (#30508)
- Resolved an issue where the Pia: Challenge User Identity automation was failing verify user and to send SMS to the user. (#30563)
- Resolved an issue with the Pia: Re-enable Offboarded user automation where password resets only succeeded on a second attempt in environments with multiple domain controllers. (#30581)
- Resolved an issue where the Pia: Out of Office automation appeared delayed by improving mailbox lookups, showing all options upfront, and enhancing form generation speed. (#30589)
- Resolved an issue where the Challenge User Identity extension automation was failing during user authentication method selection. (#30591)
- Resolved an issue for a Partner where the SmartForms: Staff Onboarding automation was taking longer than usual while waiting for mailbox to generate. (#30615)
- Fixed an issue with the Pia: Change User Details automation where updates to contacts in the ticketing system failed when multiple contacts shared the same email address under the same client. (#30638)
- Fixed an issue with SmartForms: Reset Network Password where the audit log notes created by the automation were incorrect. (#30673)
- Fixed an issue where CSP deprovisioning would still occur when no license was selected. (#30706)
- Resolved issue where licenses were unable to be removed and Pia had reported them as successfully removed (30709)
- Resolved an issue with Pia: Staff Onboarding automation where delays in propagation were causing automation failure by adding additional retry behaviour. (#30712)
- Fixed an issue where the SmartForms: Staff Offboarding automation incorrectly attempted to set Out of Office for the offboarded user. (#30715)
- Resolved a bug where ticket notes could incorrectly indicate that a user’s mailbox permissions were removed even when the user never had permissions.
- Resolved an where the SmartForms: Staff Offboarding automation passed an incorrect “^1” postfix to the extension automation when selecting users with a 365 mailbox in semi‑hybrid offboarding. (#30817)
- Resolved an issue where setting ticket category for AutoTask triage was leading to an audit not failure. (#30848)
- Fixed an issue where the Pia: Staff Onboarding automation did not properly recognize assigned mailbox licensing. (#30870)
- Fixed an issue with the Pia: Triage V2 automation where setting multiple custom fields in a single dispatch action caused the second field to fail. (#30871)
- Fixed an issue within the Pia: Computer Performance Report automation which lead to an empty list of CPU processes to terminate. (#30902)
- Resolved an issue with the Google Workspace New User PiaPack where environments with only one organizational unit would present no organizational units. (#30930)
- Resolved an issue with the Pia: Change User Details automation where managers with the type "contact" could lead to the failure of an activity. (#30954)
- Resolved an issue where the Hardware Request SmartForm would close without engineer interaction. (#30987)
- Resolved an issue within the Pia: Add to Blocked Sender List automation where Pia was not collecting any senders from the updated list. (#31005)
- Resolved an issue with the Pia: Staff Onboarding automation where confirming a license purchase without selecting a license to purchase, could still attempt to purchase the license. (#31040)
- Resolved an issue where large mailboxes could cause errors during Pia: Staff Onboarding automation by improving how mailbox sizes are handled. (#31458)
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