⬆️ For Automation fixes, we hot fix partners as soon as we can when a fix is ready for an issue which has been logged. You may already have the relevant fix if you have previously logged an issue to us, this release ensures that all partners receive the same fixes so other MSP's don't run into the same issues after the fixes have been verified by others.
As usual, if you do run into any issues, please email partner support so we can jump in and help.
Enhancements 🌟
- Updated the Pia: Staff Onboarding automation to support a new UPN format i.e. lastfullfirstinitial for example: If the name is John Smith, the UPN should be "smithj@abc.com". (#31763)
- Updated the azure_license_matrix to include the following licenses:
- Microsoft Teams International Calling Plan (for SMB)
- Teams Premium (for Departments) (#31327)
- Updated the Pia: Staff Onboarding automation to support a new username format i.e. lastnamefirst3LettersOfFirstname eg. John Smith would be suggested as "smithjoh". (#34050)
- Added the ability for Engineers to modify the Access Type/Copied User when reviewing SmartForms requests in the Tech Assist chatbot. (#28183)
- Added the CompanyType to the Triage dispatch configurations for ConnectWise partners. This allows conditions to be executed dependent on the company type of the client. (#30684)
- Updated the license product name from "Power Virtual Agents Viral Trial" to "CCIBOTS_PRIVPREV_VIRAL" SKU as the original product name has been retired by Microsoft. (#31213)
- Updated more Pia automations with additional Extension Points. To view the full list of automations with extension points, click here. (#29238, #30737, #30574)
- Updated the Pia: Deploy SonicWall NetExtender automation to install the latest version(10.3.4). (#31226)
- Improved the memory efficiency for how the Pia: Computer Space Cleanup automation handled the collated list of deleted files and folders. (#29683)
- Added additional log messages during Home Drive creation in Pia: Staff Onboarding (Cloud Hybrid) automation when handling specific exceptions in activity ad_create_home_drive. (#30143)
- Updated the Pia: Printer Troubleshooting automation with enhanced logic to handle timeout scenarios that previously caused the activity and package to fail during printer diagnostics. (#30529)
- Implemented a functionality to allow management of newer products within the Sherweb CSP. (#30621)
- Updated the method for setting priorities in Halo PSA. Partners can now choose between an SLA‑driven or Priority‑driven approach, enabling more granular and flexible priority selection. (#30656)
- Updated note on Pia Pack to be more informative regarding the required access to query and log out AVD user sessions. (#31107)
- Adjusted the Challenge User Identity extension automation to utilize the available package configuration before falling back to the package configuration for the parent automation. (#30844)
- Added support for Microsoft Purview Suite for Microsoft 365 Business Premium license in the Pia: Staff Onboarding automation. (#31046)
- Updated the Pia: Staff offboarding automation with the following licenses for license defaults:
- Microsoft 365 Business Premium
- Microsoft 365 Copilot Business license (#31062)
- Updated the Pia: Staff Offboarding (Cloud Hybrid) and SmartForms: Staff Offboarding automations to pass in the on-premise Active Directory userPrincipalName and the Azure userPrincipalName for the user into the extensionObject at the end of the package execution. (#31329)
- Updated the SmartForms: Staff Onboarding automation to include the option to set the Description field for new users in On Prem AD environments. (#31368)
- Added memory usage optimizations to the Pia: Change User Details, Pia: Account Locked Out and Pia: Add or Remove User From Groups automations to improve overall performance. (#31839)
- Updated the Pia: Bulk Staff Offboarding automation with additional verification to confirm if user accounts were disabled in Office 365. (#31859)
- Modified the Pia: Start Azure DirSync automation with steps to inform engineers if the Azure AD Sync service is stopped. (#31938)
- Added resiliency to the Pia: Computer Space Cleanup automation to avoids few more failures for edge case scenarios (caused by FIPS‑compliant algorithm configuration). (#31952)
Bug Fixes 🐛
- Resolved an issue where the Pia: Modify Distribution Group Settings (Cloud Hybrid) automation would not show the Hide from GAL option. (#31073)
- Fixed an issue where the Pia: Compromised User Account Security Lockout automation timed out while querying Azure for the user's recent sign-in sessions. (#31273)
- Resolved an edge case with the Pia: Staff Offboarding (Cloud Hybrid) automation where a particular license could not be deprovisioned. (#29698)
- Resolved issue with Pia: Grant/Revoke Mailbox Permissions automation where granting full‑access permissions with automapping would fail to apply automapping if the mailbox already had full‑access permissions. (30176)
- Fixed an issue in the Pia: Manage User Licenses automation where the Exchange capabilities of the licenses assigned to a user (after being modified by the package) were not evaluated correctly. (#31085)
- Addressed issue in the Pia: Staff Offboarding automation related to Users with very large OneDrive contents hitting the time limit for Activity execution. Also addressed an issue with the extension not firing at the correct stage in the package when selecting to schedule the User's termination for later. (#31095)
- Resolved an issue in the SmartForms: Change Calendar Permissions automation where the incorrect UPN was output to the Extension Automation as the user gaining access to the Calendar. (#31105)
- Resolved an issue where Partners running the older, non-Automation Hub variant of the Pia: Challenge User Identity via Duo may run into an issue if they download the new version and delete the old Duo Integration. (#31122)
- Resolved an issue in the Pia" Create Shared Mailbox (Cloud Hybrid) automation where an error may occur for Federated Active Directory environments when attempting to disable the user account associated with the newly created Shared Mailbox. (#31127)
- Fixed a punctuation error in a form for the Pia: Bulk Staff Offboarding automation. (#31146)
- Fixed an issue within the Grant/Revoke Mailbox Permission automation where non unique smtp addresses caused conflict errors. (#31195)
- Resolved an issue in the Pia: Staff Onboarding (Semi-Hybrid) automation where the "Domain Users" group was incorrectly been shown in the list of selectable groups to grant the new staff member membership to. (#31202)
- Resolved an issue in the SmartForms: Staff Offboarding automation where an unhealthy Active Directory environment returned multiple user objects with the same userPrincipalName/samAccountName/immutableID, resulting in an error when attempting to disable the user account. (#30793)
- Resolved an issue in the Pia: Staff Offboarding automation where the offboarded user's displayName could be modified ahead of time in the scenario where the offboarding was scheduled for later. (#30825)
- Resolved an issue in the Pia: Grant/Revoke Mailbox Permission (Cloud Hybrid) automation where an Exchange On-Premises user mailbox may be in an unhealthy or corrupted state, resulting in a failure.
- Resolved an issue where the Pia: File Share Security Change automation was not showing all the available folders in the client's drive. (#30860)
- Resolved an issue in the SmartForms: Staff Offboarding automation where the user was not able to see licenses that were not in a de-provisioning window. (#30869)
- Addressed an issue where user group memberships may not be directly applied if the user was already a member based on nested group memberships. (#30919)
- Resolved an issue in the Pia: Change Calendar Permissions automation where running the Get-MailboxFolderPermission cmdlet for exchange online timed out for specific tenancies by adding an increase timeout period to allow for slightly longer query times. (#30949)
- Resolved an issue in the Pia: Create a Group automation where the Microsoft Entra Sync would fail to execute. (#30965)
- Fixed an issue in the Pia: Staff Onboarding (Cloud Hybrid) automation where Pia failed to retrieve some OU's in a multi-domain environment. (#30974)
- Fixed an issue in the Pia: Send SMS automation where Pia was having memory problems when retrieving data for large clients. (#30978)
- Fixed an issue in the Pia: Staff Offboarding (Semi Hybrid) automation where the chat message shown after a Home Drive‑setting failure was unclear. The failure occurred when the UNC path defined in the package configuration was invalid. (#31025)
- Resolved an issue in the Pia: Printer Troubleshooter automation where a query of a process running on the user's machine was not returning any data, resulting in an error. (#31030)
- Fixed an issue in the Pia: Change Calendar Permissions automation where the Exchange API could time out while retrieving calendar or folder permissions. Implemented an adaptive timeout to allow queries to extend when necessary. (#31037)
- Addressed an issue in the Pia: Computer Space Cleanup automation which may result in a failure uploading the deleted files to the associated ticket in a .csv file. (#31362)
- Fixed an issue in the Pia: Staff Offboarding automation where group removal was failing for transitive group memberships. (#31684)
- Fixed an issue in the Pia: Computer Performance Report automation where the store_package_data activity was failing. (#31753)
- Fixed an issue in the Pia: Staff Onboarding (Cloud Hybrid) automation where Pia was unable to find a remote routing address for remote hybrid mailboxes. (#31852)
- Fixed an issue in the Pia: Bulk Update User Details automation where specialized characters could be modified due to encoding mismatch. (#31948)
- Fixed an issue in the Pia: Staff Onboarding (Cloud Hybrid) automation where cloud user creations could lead to sync issues between mailboxes that already occupy a proxy address with the new users UPN. (#32050)
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