We've been on a journey to automate MSPs since the inception of Pia, and today marks a new milestone: Pia Chat: where conversations turn into automations!
Pia Chat brings the Service Desk into Microsoft Teams, turning everyday conversations into instant resolutions. Clients can use Pia’s Resolution Assistant to self‑serve directly in chat, while engineers stay focused on the complex work that truly requires their expertise. Routine requests are handled automatically, right where your clients already work.
Automated Actions put control in your hands. Teach Pia to manage frequent requests whether that’s sharing links, collecting details through Engage, or triggering full automations to close tickets. Configure welcome messages, branding, and intake workflows once, and every client benefits from a consistent, recognizable experience. With SmartForms already supported, zero‑touch workflows are now part of the Teams conversation itself and whenever an interaction requires human element, Pia's Resolution Assistant passes the conversation to your technicians with full context intact, ensuring nothing is lost in transition.
Want to use Pia Chat? Talk to your PSM and they'll guide you through the pricing details.
To learn more about Pia Engage and Pia Chat product, follow the links here:
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partner-support@pia.ai for assistance.#💡Got ideas to enhance our platform? Share them at ideas.pia.ai and shape the future of Pia aiDesk!
⚙️ Ready to supercharge your automation journey?
Your Partner Success Manager is your go-to person.
Reach out to them to explore custom automation possibilities and optimize your journey with Pia aiDesk.
Let's make AI and automation magic together! 🚀