24 posts tagged with "automation"

We are excited to announce our RFC308 release, introducing new and improved automations alongside some important fixes.

In this release, we have focused on improving the Pia: New User package with added functionalities and several bug fixes.

🔥 New User Automation Changes​

Here are the new functionalities you will come across when running your New User Package:

Display name formatting Options​

Display name format is now an option when configuring the New User automation - you can change the default display name generated during new user creation (you can still modify the display name during the confirmation step during the new user creation process). (#21710)

Ticket Audit Log Note Options for Password​

An option has been added to the New User package configuration to allow the password for the new user to be written onto the ticket audit log during new user creation (note, this is turned OFF by default) (#21706)

New User Description Field​

The user description field has been added, you can now optionally fill this field in when creating a new user. (#21695)

🐛 Bug Fixes​

New User Fixes​

1. When creating a user with more than 1 first name, the display name generated would trim the space in between the two first names. This has been fixed. (#21709)
2. Hyphens were being stripped when the proposed display name and username was being generated. This has been resolved, hyphens are no longer stripped. (#21707)
3. When selecting a user to copy, the OU was not being copied into the OU selection field on the user confirmation form. (#21721)
4. The package was only reading the first item in scenarios where the AD Forest had multiple domains, this has been fixed now so that the package can now identify the correct domain. (#20800)
5. Fixed an issue with New User (On-Prem) when copying a user, the groups were not being presented as selected in the confirmation form. (#20819)
6. The New User (Semi Hybrid) package has been updated to take into account licenses that have warnings in the 365 license portal when retrieving the number of available licenses. (#21073)
7. Added an option in the access level drop-down to handle errors when there are no access level present in the New User configuration. This was for the New User (Semi Hybrid)package. (#21609)

Other Fixes​

1. The Pia: Account Locked Out package was failing to unlock the user account in certain edge case scenarios, which has now been fixed. (#20834)
2. The Pia: Bulk Add User to Groups package had duplicate items appearing in dropdown due to on-prem groups value being different to the cloud only groups. This has now been fixed. (#21697)
3. The Pia: Bulk Update User Details package will now create contact for a user if there no existing contact found in the ticketing system. (#20806)
4. The Pia: Create Mail Contacts package has now been updated to allow whitespace which the package will automatically trim while creating contacts. (#21350)
5. The Pia: Create Shared Mailbox Package has been modified to automatically trim spaces at the beginning and end of the Display Name so that the package does not error when you use a display name with a space at the end. (#18412)
6. The Pia: Win10 Install network Printer package was having an issue caused due to insufficient permissions when installing the driver or certain printer functions which has now been fixed. (#19730)
7. The Pia: Win10 Install network Printer package was having an issues caused due to insufficient permissions when installing the driver or certain printer functions, this will now try different escalating permission levels. (#19812)
8. The Pia: Recover Lost Folder in Outlook package was failing to obtain information from Outlook in certain edge case scenarios. Additional checks and error handling have been added to the automation to ensure that the package does not fail. (#20569)
9. The Pia: Release Quarantined Emails package now also finds the emails that have the status "release requested". (#21277)
10. The Pia: Re-enable Terminated Account package has now been updated to hide the warning messages in the chat once the correct step has been selected. (#20917)
11. The Pia: Re-enable Terminated Account (Cloud Only) package was failing to convert user mailbox if the mailbox was not a shared mailbox and had already been converted to a user mailbox outside of Pia. This has now been fixed. (#21798)
12. The Pia: Setup Mail Forwarding package has been updated so that duplicate messages have been removed from the ticket auditing notes written by Pia. (#21213)
13. The Pia: Terminate User (Semi-Hybrid) package was updated with a task to disable ConnectWise contact after disabling Azure Users. (#21628)
14. The Pia: Terminate User (Semi-Hybrid) package now allows the user to add pre-termination manual tasks in the package configuration. (#21501)

As always, your feedback matters to us! Please share your thoughts at ideas.pia.ai.

We are quietly excited to announce our RFC257 release, introducing new and improved automations alongside some important fixes.

🔥 Major Changes​

1. 📦 NEW PACKAGE: Get Software Info - Our latest package allows engineers to generate a comprehensive list of software installed on servers or machines, selectable by user, and presented in an easy-to-read table format (#10030).
2. 💥 MAJOR UPDATE: Computer Performance Troubleshooting - Based on your feedback, we've enhanced the Computer Performance Report package. It now incorporates additional statistics, including network speed and detailed disk space usage. Plus, it presents them in a new, user-friendly report format (#17752).
3. 🔀 Triage Automation - AutoTask Support - AutoTask support for the Triage automation. Auto categorisation, ticket stamping, routing are now available on AutoTask. (#12768).

🌟 Other Enhancements​

Several more additions to refine your automation processes:

1. Ticket Triage: Routing Rule Conditions for PIA-Enabled Clients - PIA triage will now only run for clients meeting certain criteria such as PIA-enabled, automation available, or under a certain agreement type. This enhancement grants you greater control over your processes (#13505).
2. Limit On-Prem Mailbox Creation to Exchange On-Prem - With granular control of plans in Microsoft 365 licensing, mailboxes will only be created on-premises when the mailbox creation environment is set to Exchange On-Premises (#19770).

🔄 Extended Semi-hybrid Support​

We've extended our range of Semi Hybrid automations to include 12 more! Effective immediately, the following new automations are available for your Semi Hybrid clients:

• Manage User Licenses
• Re-Allocate User License
• Blacklist Email
• Whitelist Email
• Get Mailbox Information
• Create Shared Mailbox
• Grant Mailbox Permission
• Release Quarantined Emails
• Send SMS to User
• Grant Public Folder Permission
• Setup Mail Forwarding
• Setup Out of Office

Note: 💁‍♂️ Cloud mailboxes only:  The above Semi-Hybrid automations only support cloud mailboxes.

🐛 Bug Fixes​

Addressing known issues to boost the overall stability of the platform:

1. Duplicate Audit Log Notes - We've resolved the issue where duplicate audit log notes were being written to tickets when packages were executed, reducing redundancy (#13255).
2. No Install with Install/Uninstall/Reinstall Package - We fixed an issue that prevented app installation verification due to unknown version and conflicting source URLs by adding additional logic and reset/remove logic for PiaFeed source (#14444).
3. Create Shared Mailbox - Improved SMTP Addresses - We've resolved an issue where a special character in the $name variable was leading to non-primary SMTP addresses being appended to the -EmailAddress property. The fix eliminates special characters from the $name variable (#20130).

As always, your feedback matters to us! Please share your thoughts at ideas.pia.ai.

We're pleased to share our release of RFC231

🌟 Enhancements​

Some improvements that will improve your experience on our platform:

1. Middle Name Input for New Users - We've added the ability for engineers to specify a middle name when creating a new user in the form (#17826).
2. Custom Fields for Ticket Triage - You can now set up conditions and actions for custom fields in ticket triage (text-based fields only). This update includes a new routing condition and action (#13297).
3. Audit Logs for Triage Actions - Gain deeper insights into ticket triage with our updated package, which now logs the triage actions, such as ticket routing (#13254).
4. Clarified Mailbox Permissions Package Wording - We've improved the Grant Mailbox Permissions package to clearly indicate who is granting access to which mailbox, and have revised the form's order and wording (#18992).
5. ML-Additional Package Categorization - Machine learning classifications have been introduced, preventing missed reporting opportunities and offering better usage suggestions (#9635).
6. Search Function in Create Shared Mailbox - We've added a handy search feature for browsing the list within the Create Shared Mailbox package, making it easier to find the right mailbox (#10633).

As always let us know if you have any feedback at ideas.pia.ai RFC231 Release 🚀

We're pleased to share our release of RFC231

🌟 Enhancements​

Some improvements that will improve your experience on our platform:

1. Middle Name Input for New Users - We've added the ability for engineers to specify a middle name when creating a new user in the form (#17826).
2. Custom Fields for Ticket Triage - You can now set up conditions and actions for custom fields in ticket triage (text-based fields only). This update includes a new routing condition and action (#13297).
3. Audit Logs for Triage Actions - Gain deeper insights into ticket triage with our updated package, which now logs the triage actions, such as ticket routing (#13254).
4. Clarified Mailbox Permissions Package Wording - We've improved the Grant Mailbox Permissions package to clearly indicate who is granting access to which mailbox, and have revised the form's order and wording (#18992).
5. ML-Additional Package Categorization - Machine learning classifications have been introduced, preventing missed reporting opportunities and offering better usage suggestions (#9635).
6. Search Function in Create Shared Mailbox - We've added a handy search feature for browsing the list within the Create Shared Mailbox package, making it easier to find the right mailbox (#10633).

As always let us know if you have any feedback at ideas.pia.ai

Introducing Extension Automations 🤖​

Extension Automations provide a new way to customize our existing automations. Learn more here.

We've added Extension Points (EPs) to our existing automations; you can create and integrate custom child packages at crucial execution stages using the data from the parent automation.

In this release, extension automations are available across all environments for:

• New User (#15845); and
• Terminate User (#15846)

Get started with a quick demonstration in this video (5min)​

For a more in-depth understanding, watch this deep dive (9mins)​