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Platform Release Notes for RC7 (RFC103) Version: 1.0.20230122.12

Includes details of:

  • 10 New Features
  • 3 Feature Enhancements
  • 1 Integration
  • 11 Bug Fixes

The major issues covered by this release are: Define a signature for Pia email; added permission levels for Adoption Report and Client access; performance improvements for maintenance tasks; add Slack Connected Service; improved Automation suggestions; and fixed IT Glue Connect Service test failures.

Ticket Summary

IDChange TypeTitle
2042New FeatureDefine a signature for email sent by Pia
6026New FeatureAgent activities can be cancelled
9401New FeatureChatbox now show date/time with conversations
10379New FeatureAdd Ability to retry Automation is agent unavailable
10935New FeatureInstall Extension button added to AutoTask Connected Service screen
11506New FeatureAdd the ability to restrict Engineers' access to Clients
12233New FeatureAdd Adoption Report access level
12353New FeatureAdded ability to activate Pia Agents during an Automation
12937New FeatureView which users have Pia Animations Enabled
13124New FeatureAuto updating in off-peak hours
4111Feature EnhancementUser Interface improvements for ConnectWise Connected Service
12784Feature EnhancementEnhanced Audit Log Notes
13573Feature EnhancementPerformance improvement of background maintenance tasks
7639IntegrationAdd Connected Service Slack
12517Bug FixLong running packages failing with timeout
13594Bug FixPia not suggesting Automations for some email
13610Bug FixChatbox getting stuck for long activity names
13850Bug FixIT Glue Connected Service API test failing
13877Bug FixAutoTask heavy traffic experiencing throttling
14441Bug FixAdoption Report mistagging some clients
14811Bug FixPia Activity Log not showing activity
15060Bug FixWebhook dialog box opens blank
15494Bug FixNew User Automation producing JSON string in bad format error
15704Bug FixClients not displaying in Pia Portal
15906Bug FixAutomations failing to send email with Get Delegate error

Ticket Details

New Features​

2042​

Change TypeNew Feature
TitleDefine a signature for email sent by Pia
DetailsPartners can now define a signature that is attached to email sent by Pia to their clients. This helps remove confusion so recipients can easily identify the source of the email.

Ticket Summary

6026​

Change TypeNew Feature
TitleAgent activities can be cancelled
DetailsAgent activities can now be cancelled by clicking the 'Cancel current Request' option in Pia or the 'Stop Package' option in Live Package Screens.

Ticket Summary

9401​

Change TypeNew Feature
TitleChatbox now show date/time with conversations
DetailsThe Chatbox now displays the data/time with conversations so Engineers can better track the time different actions happen.

Ticket Summary

10379​

Change TypeNew Feature
TitleAdd Ability to retry Automation is agent unavailable
DetailsAdded the ability for Pia Automations to retry if the Agent Service cannot be connected to. This allows an Engineer to make sure the Agent Service is available and ask the Automation to 'Try Again', without having to run through the Automation choices again.

Ticket Summary

10935​

Change TypeNew Feature
TitleInstall Extension button added to AutoTask Connected Service screen
DetailsAn Install Chrome Extension has been added to the AutoTask Connected Service screen to make installing the AutoTask Browser Extension easier.

Ticket Summary

11506​

Change TypeNew Feature
TitleAdd the ability to restrict Engineers' access to Clients
DetailsA Pia Admin can now restrict a Service Desk Engineer's access to Clients when using Pia. This means that, if an Engineer opens a ticket for a client they don't have permission for, they will not be able to use Pia Automations with that client.

Ticket Summary

12233​

Change TypeNew Feature
TitleAdd Adoption Report access level
DetailsAn Adoption Reports access level has been created so that Admin users can now grant access to the Adoption Report to non-admin users.

Ticket Summary

12353​

Change TypeNew Feature
TitleAdded ability to activate Pia Agents during an Automation
DetailsThe Chatbox now offers to activate a Pia Agent that has been installed and configured, but not yet activated in Pia. If a Pia Automation needs to run on a Pia Agent that has not yet been activated the Engineer will be prompted to activate the Agent.

Ticket Summary

12937​

Change TypeNew Feature
TitleView which users have Pia Animations Enabled
DetailsA Pia Admin can now easily view which users have Automation Enabled in the Users table.

Ticket Summary

13124​

Change TypeNew Feature
TitleAuto updating in off-peak hours
DetailsPia now schedules Automatic updates to happen in the off-peak hours based on a tenant’s timezone settings. This will reduce the interruptions caused to Partners by Pia updates.

Ticket Summary

Feature Enhancements​

4111​

Change TypeFeature Enhancement
TitleUser Interface improvements for ConnectWise Connected Service
DetailsThe ConnectWise Connected Service page has had a number of elements renamed or moved to improve user understanding and better group functionality. This includes the 'Integration' tab being split into 'API Credentials' and 'Integration' 'tabs, and webhook sections being better labelled.

Ticket Summary

12784​

Change TypeFeature Enhancement
TitleEnhanced Audit Log Notes
DetailsThe Audit Log for Automations has been enhanced to store more details about the Automation runs. This will give a SD Engineer more information and a better ability to troubleshoot if there is a failure.

Ticket Summary

13573​

Change TypeFeature Enhancement
TitlePerformance improvement of background maintenance tasks
DetailsSystem performance improved by optimising background maintenance tasks.

Ticket Summary

Integrations​

7639​

Change TypeIntegration
TitleAdd Connected Service Slack
DetailsAdd Slack as a Connected Service with the intent to allow Automation to notify Engineers via Slack messages.

Ticket Summary

Bug Fixes​

12517​

Change TypeBug Fix
TitleLong running packages failing with timeout
DetailsFixed an issue where long running Automations were receiving timeout errors. Improved Pia's handling of Automations that take longer to run so that they don't timeout.

Ticket Summary

13594​

Change TypeBug Fix
TitlePia not suggesting Automations for some email
DetailsFixed an issue where the ML Model was not suggesting Automations for email that contained a 'mailguard' component in the message. Pia now suggests appropriate Automations

Ticket Summary

13610​

Change TypeBug Fix
TitleChatbox getting stuck for long activity names
DetailsFixed an issue where the Chatbox was getting stuck when activity names were too long. The allowed activity name length has been increased to handle long names.

Ticket Summary

13850​

Change TypeBug Fix
TitleIT Glue Connected Service API test failing
DetailsFixed an issue where the IT Glue Connected Service was incorrectly reporting a connection failure when testing the API connection in some circumstances. The API connection test now correctly reports success or failure.

Ticket Summary

13877​

Change TypeBug Fix
TitleAutoTask heavy traffic experiencing throttling
DetailsFixed an issue where heavy traffic to AutoTask was experiencing throttling. Pia communication with AutoTask has been optimised to avoid throttling.

Ticket Summary

14441​

Change TypeBug Fix
TitleAdoption Report mistagging some clients
DetailsFixed an issue where the Adoption Report's Clients in Scope table was showing tags that no longer applied in some circumstances. The Adoption Report now shows the correct tags in this table.

Ticket Summary

14811​

Change TypeBug Fix
TitlePia Activity Log not showing activity
DetailsFixed an issue where Pia Automation where working correctly but the Pia Pod Activity Low was not showing any activity in some circumstances. The Activity Log now shows activity correctly in these circumstances.

Ticket Summary

15060​

Change TypeBug Fix
TitleWebhook dialog box opens blank
DetailsFixed an issue where the new Webhook dialog box would open but appear blank in some circumstances. The webhook dialog box appears correctly now.

Ticket Summary

15494​

Change TypeBug Fix
TitleNew User Automation producing JSON string in bad format error
DetailsFixed an issue where the New User automation was displaying a JSON string in bad format error in some circumstances. The Automation now works correctly in these circumstances.

Ticket Summary

15704​

Change TypeBug Fix
TitleClients not displaying in Pia Portal
DetailsFixed an issue where the Clients screen in the Pia Portal was blank in some circumstances. The Clients screen displays correctly now.

Ticket Summary

15906​

Change TypeBug Fix
TitleAutomations failing to send email with Get Delegate error
DetailsFix an issue where Automations were displaying a Get Delegate error when trying to send email in some circumstances. Automations sending email send email correctly.

Ticket Summary

Intro

Platform Release Notes for RC6 (RFC83) Version: 1.0.20221218.23

Includes details of:

  • 5 New Features
  • 6 Feature Enhancements
  • 1 Integration
  • 10 Bug Fixes

The major issues covered by this release are: Adoption Report improvements and bug fixes; User Interface improvements, including auto feedback and timezone displayed; Integration with Office 365 to improve sending Pia email; and Chatbox Automation suggestion improvements

Also available, is the latest version of the [AutoTask Browser Extension].

Ticket Summary

IDChange TypeTitle
5887New FeatureForm checking to prevent Chatbox session errors
8682New FeaturePia Chatbox can provide audio feedback when Pia responds to an Engineer request
8916New FeatureAdded extra variables to allow easier integration with Teams/Slack
9466New FeatureClient ID displayed on Client page
9946New FeatureLink clients in a parent-child relationship
10875New FeatureRestrict Engineer access to Software Screen
7575Feature EnhancementExtend the functionality of Pia Chrome extension for Autotask
7835Feature EnhancementPia Chatbox notifies Engineer if a ticket is already open
7837Feature EnhancementTimezone is displayed with Date/Time packer
8895Feature EnhancementImproved Pia Agent installation error logging
10709Feature EnhancementPerformance improvements when installing multiple Pia Agents at the same time
13524Feature EnhancementAdoption Report performance improvements
6156IntegrationAdd Connected Service Office 365 Email
9854Bug FixPia animation not being disabled if multiple tabs open
10923Bug FixText box being blank after submitting form
11619Bug FixHover over multi-select form elements not showing correct information
11637Bug FixUnable to export Chatbox history
11972Bug FixChatbox: Misleading ticket closed notification
12523Bug FixChatbox not starting suggested Automation
12681Bug FixAgent fails to execute looped activity
13373Bug FixAdoption Report Data Table page selector not working
13946Bug FixTickets appearing on multiple tabs of Adoption Report
13947Bug FixAdoption Report: Incorrect count for Pia Champions tile

Ticket Details

New Features​

5887​

Change TypeNew Feature
TitleForm checking to prevent Chatbox session errors
DetailsAdd form checking to catch where a malformed form could break a Chatbox session.

Ticket Summary

8682​

Change TypeNew Feature
TitlePia Chatbox can provide audio feedback when Pia responds to an Engineer request
DetailsAdded the ability for the Pia Chatbox to play a beep sound when Pia responds to an Engineer if the Chatbox is on a hidden window or tab. The feature is disabled by default but easily enabled by clicking on the Pia Chatbox header.

Ticket Summary

8916​

Change TypeNew Feature
TitleAdded extra variables to allow easier integration with Teams/Slack
DetailsAdd extra variables to allow Automations to more easily send messages via Teams and Slack.

Ticket Summary

9466​

Change TypeNew Feature
TitleClient ID displayed on Client page
DetailsThe Client page now displays the ID of each client in a new column.

Ticket Summary

9946​

Change TypeNew Feature
TitleLink clients in a parent-child relationship
DetailsClients can now be linked in a parent-child relationship. This allows the child client to utilise the parent client's resources, such as the AD server.

Ticket Summary

10875​

Change TypeNew Feature
TitleRestrict Engineer access to Software Screen
DetailsAdd restrictions to the Software Screen so that only Engineers with the correct permission level can make additional software available for installation. This feature stops unnecessary software from being made available to install.

Ticket Summary

Feature Enhancements​

7575​

Change TypeFeature Enhancement
TitleExtend the functionality of Pia Chrome extension for Autotask
DetailsThe Pia Chrome extension for Autotask's functionality has been extended so that now Live Activities View is also displayed in Autotask.

Ticket Summary

7835​

Change TypeFeature Enhancement
TitlePia Chatbox notifies Engineer if a ticket is already open
DetailsIf an Engineer opens a ticket that is already open by another Engineer the Pia Chatbox displays an orange banner to notify them the ticket is already open and the Engineer working on it.

Ticket Summary

7837​

Change TypeFeature Enhancement
TitleTimezone is displayed with Date/Time packer
DetailsThe Timezone is now displayed beside selected Data and Time and with the Date/Time packer. This is designed to remove confusion when selecting a scheduled time for a job.

Ticket Summary

8895​

Change TypeFeature Enhancement
TitleImproved Pia Agent installation error logging
DetailsThe Pia Agent installer now writes more human-readable error messages if there are errors when installing the Pia Agent.

Ticket Summary

10709​

Change TypeFeature Enhancement
TitlePerformance improvements when installing multiple Pia Agents at the same time
DetailsPia has implemented performance enhancements to remove issues that were causing timeout when installing multiple Pia Agents at the same time.

Ticket Summary

13524​

Change TypeFeature Enhancement
TitleAdoption Report performance improvements
DetailsPerformance improvements have been made to speed up the population of the Adoption Report.

Ticket Summary

Integrations​

6156​

Change TypeIntegration
TitleAdd Connected Service Office 365 Email
DetailsAdd Office 365 Email as a connected service with the intent to simplify the way Automations are authenticated to send email.

Ticket Summary

Bug Fixes​

9854​

Change TypeBug Fix
TitlePia animation not being disabled if multiple tabs open
DetailsFixed an issue where, if Pia was open in multiple tabs and the Pia Animation was disabled in one, the animation would not be disabled in all tabs. The animation is now disabled in all tabs if disabled in one tab.

Ticket Summary

10923​

Change TypeBug Fix
TitleText box being blank after submitting form
DetailsFixed an issue where a text box in a Chatbox form would become blank after the form was submitted in some circumstances. The Chatbox forms now retain text after submitting forms.

Ticket Summary

11619​

Change TypeBug Fix
TitleHover over multi-select form elements not showing correct information
DetailsFixed an issue where the Hover over a multi-select form element was not displaying the correct information. Hovers now correctly display the option's value.

Ticket Summary

11637​

Change TypeBug Fix
TitleUnable to export Chatbox history
DetailsFixed an issue where Chatbox history would fail to export. Chatbox history now exports correctly.

Ticket Summary

11972​

Change TypeBug Fix
TitleChatbox: Misleading ticket closed notification
DetailsFixed an issue where Pia was stating the ticket was closed if it was unable to access a ticket. Pia now notifies Engineers if they could not access the ticket.
This can occur if permissions have not been set up correctly for Pia to access your Ticketing System.

Ticket Summary

12523​

Change TypeBug Fix
TitleChatbox not starting suggested Automation
DetailsFixed an issue where the Chatbox was not starting the suggested Automation when clicking 'Start Suggested' in some circumstances. The Chatbox is correctly starting suggested Automations now.

Ticket Summary

12681​

Change TypeBug Fix
TitleAgent fails to execute looped activity
DetailsFixed an issue where an Automation was failing to execute actions on an Agent when run in a loop. Automations now execute actions in loops correctly.

Ticket Summary

13373​

Change TypeBug Fix
TitleAdoption Report Data Table page selector not working
DetailsFixed an issue where the page selector in the Adoption Report's Data Table was not working. The page selector works correctly.

Ticket Summary

13946​

Change TypeBug Fix
TitleTickets appearing on multiple tabs of Adoption Report
DetailsFixed an issue where some tickets were incorrectly classified as both 'Pia Tickets' and 'Missed Opportunities' on the Adoption Report. Tickets are now classified correctly, and only appear on one tab of the Data Table.

Ticket Summary

13947​

Change TypeBug Fix
TitleAdoption Report: Incorrect count for Pia Champions tile
DetailsFixed how the Adoption Report calculates the value of the Pia Champions - Pia Serviceable

Ticket Summary